C U S T O M E R S E R V I C E S P E C I A L I S T

D A N I E L L E A D A M S

D

Attention to Detail

Active Listening Skills

Improving Customer Experience

Building Customer Loyalty

Positive Attitude

Time Management

Interpersonal Skills

Complaint Resolution

Communication

Problem Solving

Organizational Skills

Critical Thinking Skills

Decision Making

A personable and dedicated customer service representative with extensive 3+ years of experience in customer relations and Data Entry. Committed to being a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned.

S K I L L S

Profile

E D U C A T I O N

2010-2011

E X P E R I E N C E

Steel River Systems LLC

Beauty Exchange

Jan 2022-Sept 2023

2017 - 2018

FINANCIAL ADVISOR I

Researched patient account to add coverage to patient accounts. Research and review customer accounts.

Contacted Insurance companies when needed to verify what was needed. Contacted insurance companies to check on status of claims payments. Follow up with insurance companies and patients on accounts. DIRECT SALES CONSULTANT

collecting payments, creating displays, solving customer complaints, attaining sales targets, and writing report sales All gods Children Child care facility

2010 - 2016

FACILITY ASSISTANT DIRECTOR

Supervised the execution of appropriate curriculum for all age groups, develops a competent and effective staff for the children’s programs, supervises staff and students, provides orientation and training on departmental policies and program operations, assigns areas of responsibility or projects based upon expertise and/or qualifications, evaluates work performance, confers with teaching staff regarding children’s behavior(s) and learning needs, and recommends strategies to support the growth and development of all children. 470-***-****

Decatur, Ga

ad2kyw@r.postjobfree.com

Clerical/Data training

LOFTON COMMUNITY COLLEGE

responding to

customer inquiries

within company

hours

troubleshooting

tech problems

handling complaints

to building

strategies for

improving the

overall customer

experience and

fostering loyalty

GEORGIA PIEDMONT TECHNICAL COLLEGE

General Education

2010

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