Customer Service Data Entry

Kierra Turner

*** ******* ********* *****

Antioch,TN 37013 615-***-**** **********@*****.***

SUMMARY

I am seeking a company where I can use my skills and experience in customer service, hospitality, and sales to help the company meet and exceed its goals.

SKILLS

Data entry

Microsoft Word/Excel/Powerpoint/Outlook/Teams

Multi-tasking

Customer service

Soft Phone/Call Center

Problem solving

Creative writing

Active listening

Verbal communication

Critical thinking

Attention to detail

April 2023 – Present

The Cheesecake Factory – Hostess

• Provide a warm and friendly welcome greeting for guests

• Check in guests, determine where they’d like to sit, and guide them to their table while making casual conversation

• Quote an accurate wait time

• Encourage guests to browse the iconic menu

• Answer all questions in a timely manner

The Cheesecake Factory - Server

June 2023 – Present

• “Wow” guests with outstanding service and hospitality

• Service guests with food and beverage requests in a timely manner

• Present menus and help guests select food and beverages

• Deal with complaints or problems with a positive attitude

December 2022 – September 2023

Hooters of America – Hooters Girl

• Entertain guests in a fun way

• Make special occasions memorable

• Sales generation, including promotional items and merchandise

• Promotional representation

• Perform assigned tasks

• Continuous development of food & beverage product knowledge

September 2022 – March 2023

United Healthcare – Advocate4MeRep

• Respond to and resolve customer service inquiries and issues by identifying the topic and type of assistance the caller needs

• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality provider

• Contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

• Assist customers in navigating MyUHC.com and other UnitedHealth Group websites

June 2022 – December 2022

Victoria’s Secret and PINK – Selling Associate

• Drives store sales and growth by personally selling to customers

• Proactively engages with customers, read cues and responds effectively

• Provides customers with the perfect bra fit by asking effective questions

• Converting returns, offers, and other promotions into larger sales

• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale

• Reinforces customer buying decisions at checkout and encourages purchase of additional items

• Builds customer loyalty by opening Victoria’s Secret Angel Cards

• Recovers cash wrap selling zone and “go backs”

EDUCATION

August 2008 – May 2012 Glencliff Comprehensive High School; Diploma

February 2018 – April 2021 Devry University; Associate of Applied Science: General Business

August 2022 – Present Tennessee State University; Business Administration

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