NG Nicole Garcia

Wichita, KS ***** 316-***-**** ad2kxh@r.postjobfree.com

PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS Program Improvements

Persuasive Negotiations

Community Organization

Corrective Actions

Proper Staffing

Employee Scheduling

WORK HISTORY FLOOR MANAGER 11/2019 to 12/2021

Sidepockets Wichita, KS

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Made personal recommendations for customers by sharing product knowledge and demonstrating product.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

SHIFT LEADER 11/2015 to 12/2020

Chili's Restaurant Wichita, KS

Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Maintain all schedules for front of house.

Closed and made bank drops on a daily basis.

Handled all catering orders and deliveries.

All inventory from front of house to back of house. SALES ASSOCIATE 05/2008 to 02/2009

Online Comunication Wichita, KS

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

EDUCATION Accounting And Business Management

Kansas State University, Manhattan, KS

Associates Accounting 11/2009

Newman University, Wichita, KS