Customer Service Call Center

RANIA SALEM

ADDRESS

*** **** * ****, *****: *** -259 -1160 Nationality: USA, e-mail:ad2kw1@r.postjobfree.com

SUMMARY

Outgoing professional experienced in customer service.

Excellent communicator and problem-solver well suited for customer service representative

Friendly, empathic, and skilled at de-escalating high stress situations

EDUCATION

AUGUST 2023

DOCTOR OF DENTISTRY 2023 BOSTON UNIVERSITY

Received the Dean's List award for maintaining a high grade point average and academic excellence.

JUNE 2018

MASTER OF DENTISTRY COLUMBIA UNIVERITY NEW YORK

GPA and honors: A strong grade a GPA at 3.5 with academic honors

BACHELOR DEGREE OF DENTAL MEDICINE CAIRO UNIVERITY

GPA and honors: A strong grade a GPA at 3.57 with honors

PROFESSIONAL EXPERIENCE

Call Center Representative:

Marriott Hotel, New York, NY Jan 2017-Jan 2018

Worked closely with customers in a face-paced environment

Delivered courteous customer service in person and over the phone

Providing support for hotel bookings and rescheduling

Understanding and identifying solutions to ensure guest satisfaction

Call Center Representative:

Flowers.com, New York, NY Jan 2018-Jan 2019

Manage inbound sales inquiries related to products and promotions

Establishing rapport with clients over the phone

Utilizing in depth product knowledge to answer customer queries

Discussing billing issues with clients and offering possible solutions

SKILLS

Excellent communication skills, both verbal and written

Research

Microsoft Office products like Word, Excel, or PowerPoint

Communication

Computer programming

Leadership

Social media

Foreign languages (Fluent French &Arabic)

Public speaking

Customer service

ACTIVITIES

Volunteer experience: Volunteering in community activities, ability, and willingness to work with others

Part-time jobs: worked part-time while in school, tutored or babysat kids, helped parents out at their small business.

Extracurricular activities: Sports, part of a cultural club, participated in student council show

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