Customer Service Project Management
Resume:
***********@*****.***
REBECCA BATRES
Engineering Professional
Euless, TX
Efficiently managed the bid invitation process, reviewing, downloading, and thoroughly reading plans and specifications, ensuring timely completion of bid log management.
Maintained and updated all project-related documents, including plans, specifications, RFIs, ASIs, etc., ensuring accurate and organized information flow. Demonstrated strong organizational skills by effectively managing the bid calendar, noting important bid dates and ensuring timely distribution of bid schedules to estimators.
Facilitated seamless communication within the team by promptly updating estimators with any addenda or changes to project requirements. Performed various administrative functions, including filing, data entry, record retention, and print plan management, ensuring smooth project operations. Compiled and analyzed information to complete quarterly reports, providing valuable insights for decision-making and process improvement. Successfully handled project coordination and bid coordination responsibilities for multiple offices, including Dallas, San Antonio, Pflugerville, and Houston. Adapted quickly to new systems and processes through continuous learning and technological advancements, ensuring efficient and up-to-date project management.
Provided comprehensive clerical and administrative support for multiple projects, ensuring smooth operations and efficient project management. Demonstrated professionalism and excellent customer service skills by greeting and directing clients, business associates, and office visitors in a courteous manner. Assisted in making domestic travel arrangements, including rental car and hotel accommodations, ensuring seamless logistics for project teams. Prepared and organized correspondence related to business services, such as obtaining city permits, insurance certificates, and warranty documentation. Efficiently cataloged and distributed expense reports, monthly billings, and change orders, ensuring accurate and timely processing.
Supported HR functions, including payroll processing, coordinating safety training, employee coordination, and manual creation.
Managed office and kitchen supplies, ensuring availability and timely replenishment to support smooth operations.
Collected and organized operation and maintenance manuals, ensuring easy access and retrieval for future reference.
Handled permits, inspections, and city registration applications for commercial buildings, following up on approvals and updating the database accordingly. Performed purchasing duties, including inventory tracking, storage, and timely release of materials, ensuring efficient project execution. Provided expert advice and guidance to clients on furniture and home furnishings, resulting in increased customer satisfaction and repeat business. Managed the ordering process for furniture and home furnishings, ensuring accurate and timely delivery to clients.
Collaborated effectively with team members to deliver exceptional customer service, fostering a positive and supportive work environment. Implemented effective inventory control measures, minimizing stock discrepancies and ensuring optimal product availability.
Executed visual merchandising strategies, creating visually appealing displays that enhanced the overall shopping experience for customers. Demonstrated exceptional customer service skills, consistently exceeding customer expectations and resolving issues in a timely and satisfactory manner. Consistently achieved top sales performance, winning multiple sales competitions and contributing to the overall success of the sales team. Maintained a high level of professionalism and attention to detail in all customer interactions and transactions.
Specialized in both digital and film formats, capturing high-quality photographs for a wide range of clients, including individuals, families, weddings, commercial 2016-1 -
Present
Project Coordinator / Bid Coordinator
Oslin Nation Co.
2008-01 -
2015-12
Project Administrative Assistant
Berger Engineering Company
2005-01 -
2010-12
Sales Associate
Restoration Hardware
2001-01 -
2007-12
Studio Photographer/Sales Associate
Blunck's Photography
Work Experience
projects, school events, and other special occasions. Developed a strong rapport with clients, ensuring a personal, fun, and professional experience throughout the photography process.
Coordinated all aspects of sittings and appointments, effectively managing schedules and ensuring a smooth and seamless photography experience for clients. Organized and archived images in compliance with photography guidelines and workflow, maintaining a systematic and easily accessible database of photographs. Utilized a combination of technical expertise and artistic vision to capture unique and memorable moments, resulting in highly satisfied clients and positive word-of- mouth referrals.
Maintained clear and effective communication with clients, understanding their specific needs and preferences to deliver customized and exceptional photography services.
Stayed updated with the latest trends and techniques in photography, continuously improving skills and expanding knowledge to deliver cutting-edge and innovative photographs.
Ensured accuracy and attention to detail in all aspects of photography, from composition and lighting to post-processing and final image delivery. One of three founding Sisters of the Beta Mu chapter of Lambda Theta Alpha Latin Sorority Incorporated
Photograph entitled "Not Ready" published in Professional Photographers of America 2003 Loan Collection Vol VI
Photograph entitled "Performer" awarded in photography competition at the University of North Texas
1996 - 8 -
5-2000
Bachelor of Fine Arts in Photography - Minor in Biology University of North Texas
Document Curation
Business Services
Bid/Quote
Bid Assignments
Administrative Support
Document-Centric
General Skills and Activities
Scheduling
Team Delegation
HR Support
Admin
Education
Skills
Rebecca Batres is an engineering professional with a strong background in project coordination and sales assistance. She has extensive experience in bid invitation processes, purchase order maintenance, and managing project documentation. Rebecca has worked with multiple offices and has adapted to new systems and technologies throughout her career. Her role as a project administrative assistant involved providing support to the VP Director of Operations and Project Manager, including clerical tasks, travel arrangements, and HR support. She also has experience in sales and customer service, with a track record of winning multiple sales competitions. Rebecca holds a Bachelor of Fine Arts in Photography with a minor in Biology, and she has received recognition for her photography work. She is a detail-oriented professional seeking opportunities to utilize her skills in project coordination and sales. Summary
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