Customer Service Representative
Resume:
Gail Howard
***** ********** ********** ** **
Amanda, OH 43102
*********@*****.***
Very Diverse Background and Experience
• Administrative Manager
• Computers
• Customer Service
• General Contractor Assistant
• Hospitality Management (Cruise Industry)
• Arranged travel details, both foreign and domestic
• Distribution
• Record keeping
• Cash handling
• Bookkeeping
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Quantum Health - Dublin, OH
April 2023 to Present
• Care Coordinator, first contact for medical care questions or issues.
• Assisted members and providers on enrollment, eligibility, benefits, authorizations, and claims.
• Followed up with providers, to ensure coding for procedures were correct, pre authorizations were
submitted, as required, and reviewed claims for accuracy.
Distribution Associate
Amazon, CMH5 - West Jefferson, OH
September 2022 to March 2023
• Loaded and unloaded trailers, sorted, scanned, and distributed packages for specified markets.
• A part of the Associate Safety Committee (AST), to ensure safety policies and procedures are being adhered to, as required by company policies, and OSHA.
Caregiver
Private Home & Personal Care - Amanda, OH
September 2011 to December 2021
• Caregiver/driver sister. 2011-2018
• Assist with finances, household upkeep, shopping, including groceries.
• Provide transportation to medical appointments, accompany, as chaperone, into office and exam room.
•Caregiver for elderly parents. 2014-2018
• Mother’s daily care, due to Alzheimers
• Manage household, monitor bill paying, dispense medication, and perform standard home care,
ensuring health, safety, and positive quality of life.
Domestic Engineer/Volunteer
June 2003 to August 2011
Accompanied active duty spouse to multiple duty stations (7 relocations in 10 years). Was unable to obtain full time permanent employment. Took this time to volunteer, and give back in communities we lived in. Served as Ombudsman for U.S. Coast Guard spouses.
Command Secretary
U.S. Coast Guard, Training Center Yorktown - Yorktown, VA
June 2001 to May 2002
• Secretary to Training Commander.
• General office duties; answering phones, typing reports and correspondence, and editing content for others.
• Created and submitted promotion documents for Officers in the division, both active duty and reserve.
• Helped plan and prepare for distribution, new training programs.
• Assisted other departments within division on an as needed basis.
Chief Purser
Renaissance Cruises, Inc, and other cruise lines - Remote
January 1985 to June 2001
• Chief financial officer, manager of hospitality front and back office.
• Managed front desk, maintained quality passenger/customer service shipboard.
• Created and submitted clearance documents for Customs and Immigration, foreign and domestic, to ensure the expedient clearance of vessel. Responsible for all crew members passports, visas, certificates as needed.
Education
High school diploma
Northridge High School - Johnstown, OH
September 1974 to May 1976
Train the Trainer courses
Cornell University
June 1990
Certifications and Licenses
Driver's License
March 2022 to March 2026
Standard Ohio Drivers License
Skills
• Communication skills - proficient in verbal and written communication (text, email, social media) (10+ years)
• Computer literacy - MS Word, Excel, Outlook, some PowerPoint, and Publisher. Most Windows platforms. (10+ years)
• Computer skills (10+ years)
• Warehouse experience (Less than 1 year)
• Pallet jack (Less than 1 year)
• Materials handling (1 year)
• Shipping & receiving (1 year)
• RF scanner (Less than 1 year)
• Load & unload (1 year)
• Warehouse distribution (Less than 1 year)
• Senior Care (7 years)
• Alzheimer's Care (7 years)
• Accounts Receivable (5 years)
• Payroll (6 years)
• Accounts Payable (4 years)
• Office Management (10+ years)
• Logistics (1 year)
• Home Care
• Data Entry
• Caregiving
• Medical Billing
• Medical Records
• Dementia Care
• Insurance Verification
• HIPAA
• Medical Scheduling
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