Sapna Shukla

**/**, **** *-*, Mulani Complex, Somnath

Nagar, Vadgaonsheri Pune 411014

836-***-**** I ad2kv6@r.postjobfree.com

Objective

Highly-motivated sales professional with 4.5 years of experience in providing expertise in strategic lead generation, sales presentations, effective liaising, enterprise sales strategy. Quota-surpassing sales manager with a consistent record of converting sales prospects into loyal, satisfied clients and building a network of referrals to increase sales. Experience

Reliance Jio Mart Group (2020-Present)

Designation Retail Escalation Manager

Grew the retailer's division sales performance and other key metrics through training and marketing promotions.

Maintained routine communication with clients to access overall satisfaction, resolve complaints and promote new offerings.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Prepared customized client presentations.

Meet and exceed monthly KPIS as well as monthly quota.

Responsible for end to end escalation management across all products in the Jio Mart. Square Yards Real Estate (2020-2020)

Designation-Sales Representative

Real Estate industry familiarity, the ability to sell, attention to details time management, and negotiation abilities.

Mahindra & Mahindra Automobiles (2018-2019)

Designation- Sales Officers

Maintained a comprehensive and extensive knowledge of company products. provided customers with product advice suited to their specific needs and interests.

Maintained a daily working knowledge of car inventory. Worked effectively with Sales Managers to ensure individual and department sales goals are met. Worked with customers through each and every step of the sales process.

Monitoring associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential. Teleaccess

Designation- Real Estate And Mutual Funds Consultant (2017-2018)

Maintained a regular customer base and actively worked to develop lucrative new customer relationships.

Presented financial plans to clients based on a thorough examination of their financial situation and objectives.

KEY SKILLS

• Power Point, Microsoft Excel, Word, Outlook.

• Decision making.

• Communication and interpersonal skills.

• Leadership and team work skills.

• Social Media Management.

• Time management and organizational skills.

ACHIVEMENTS

• Trained and supervised 50-70 sales consultant at Mahindra & Mahindra.

• Awarded “Employee of the Month” for the months of Dec-2017, Jan-2018, March-2018 at Teleaccess for sales.

• On a record basis from past 1 Years I have been receiving Clients appreciation’s every month at Reliance Jio mart. Handled 3 projects

• Project SHELTREX KARJAT Teleaccess (2017-2018)

This was a real estate project which I have delivered successfully as a team head.

• PROJECT ANGEL BEE Teleaccess (2017-2018)

Here I got this project for onboarding new customers to their platform and it has been delivered successfully.

• TRIVZ Mahindra & Mahindra Automobiles (2019)

TRIVZ company tied up with M&M to onboard existing and new customers to their application and as Team Lead I have successfully completed this project for all 3 locations Mumbai, Pune and Bangalore which was assigned to me for onboarding the customers.

EDUCATIONAL QUALIFICATION

• BBA from Mumbai University with 57% (2018)

• HSC from Uttarpradesh Board with 74.4 % (2013)

PERSONAL DETAILS

Date of Birth: 2th July, 1996

Languages Known: English, Hindi .

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. Place: Pune

Date:

(Sapna Shukla)

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