CLARA JONES

TECHNICAL PROJECT MANAGEMENT LEADER

San Antonio, TX • 210-***-**** • ad2ksr@r.postjobfree.com • linkedin.com/in/clara-jones-projectmanager/

• Senior Technical Project Manager and Program Coordinator leveraging 15+ years of experience in leading multifaceted initiatives and strategic campaigns and leading diverse teams in the planning, execution, and delivery of complex IT/special projects.

• Leverage technical expertise to drive innovation and optimize project outcomes within budget/schedule constraints while leveraging in- depth expertise on the nuances of communication platforms and stakeholder engagement to achieve optimal results.

• Proven track record of managing project lifecycles, implementing Agile methodologies, and ensuring seamless integration of technology solutions while leading stakeholder collaboration, resource allocation, and strategic planning to meet and exceed project goals. AREAS OF EXPERTISE

• Technical Project Leadership

• Strategic Planning & Direction

• Project & Program Management

• Resource Allocation

• Stakeholder Engagement

• Contract Negotiation

• Process Improvement

• Network Infrastructure

• Change Management

• Regulatory Compliance

• Risk Management Framework

• Key Account Management

• Project Planning & Execution

• Client Relationship Management

• C-Suite & Executive Relations

• Budget Management

• Quality Assurance/Management

• Reporting & Documentation

• Vendor Management

• Continuous Improvement

• Team Leadership

negotiate, test plans, manage projects, meeting minutes, project execution, quality standards, technical knowledge, project documentation, Corporate Project Management, project flows, managing costs, project review, status reports, IT infrastructure, ITIL certification, Report, information security, project plan, project budgeting, project scope, ability to lead, coordinates response, coordinates, prepares reports, operations research, organizational structure, department communications, key performance indicators CAREER HIGHLIGHTS

• Oversaw, maintained, executed, documented, and communicated project status and schedules for enterprise accounts exceeding

$300K monthly at T-Mobile.

• Spearheaded implementations of diverse wireless and wireline technologies and services across 800+ locations, including TDM, MPLS, DIA, WAVE, SIPT, SDWAN, voice (dedicated and switched), VoIP, private lines, data center connectivity, managed network services, cradle point and Cisco routers, wireless WAN, POS, and wireless backups using wireless integrated switches and routers.

• Managed additions, relocations, and modifications of telecommunication services for high-profile customer accounts spanning from 200 to 800+ locations.

• Collaborated with industry-leading clients across career, including Neptune Society/SCI (Service Corporation International), Oracle, Sysco Food Service, Whataburger, Whole Foods, and Pinehurst. PROFESSIONAL EXPERIENCE

T-MOBILE SPRINT, San Antonio, TX

Senior Implementation Project Manager - Enterprise Accounts Jun 1999 to Jun 2023

• Established project plans and timelines and sequenced project components while partnering with local exchange carriers (LECs), equipment vendors, customer telecommunication teams, in-house teams, sales teams, and engineers.

• Led the Neptune Society/Service Corporation International (SCI) account, one of the largest cremation services providers nationwide, while demonstrating sensitivity and awareness in managing the unique nature of the funeral, cremation, and mortuary business.

• Fostered trust-based customer relationships by addressing issues such as miscommunication, equipment shipment delays, incorrect orders, time-zone differences, unmet expectations, and service errors, effectively strengthening the foundation for customer trust.

• Enhanced network efficiency, speed, and cost-effectiveness by monitoring and analyzing customer account inventories and collaborating with sales and engineering teams to recommend modifications to customer contracts.

• Oversaw contract/project implementation and led the entire process from initial stages to completion, including upgrading equipment for improved speed and efficiency or replacing end-of-life components with new alternatives.

• Migrated services from voice to TDM and then to MPLS, dedicated IP, and high-speed data service across all domestic and international locations, reusing existing access, identifying and resolving speed issues, and driving a significant increase in overall business.

• Provided end-user training on Compass, an efficient customer-facing online tool that streamlined tasks such as accessing inventory, reviewing invoices, requesting changes, conducting account research, and initiating and escalating network incidents.

• Scheduled conference calls, notified relevant parties, and distributed meeting details, including change summaries, involved parties, and conference bridge numbers while remaining on call for up to 5 hours to ensure the successful installation and execution of services. ADDITIONAL EXPERIENCE

Senior Technical Account Consultant • Oracle, San Jose, CA Customer Support Manager • Sysco Food Services, Houston, TX Project Manager • Hospitality Market Group, Raleigh, NC EDUCATION

Bachelor of Arts (BA) in Business Administration • Wayland Baptist University • San Antonio, TX LICENSES AND CERTIFICATIONS

Licensed Texas Notary Public

TRAINING AND PROFESSIONAL DEVELOPMENT

• Integrity 365

• T-Mobile Safety Training

• Enterprise Emergency Procedures

• Social Media the Right Way

• Public Sector Contract Masters 201

• One Team Together Learning Journey:

Breaking Unconscious Bias

• Cybersecurity Foundations

• Activate the Habits of Include

• Selling Without Suspends - Doing It the

Right Way

• Anti-Corruption: The Foreign Corrupt

Practices Act (FCPA)

• Activate Habit of Include

• Device Wizard: Content Transfer

• Customer Security Done Right

KEY SPRINT AWARDS

• Outstanding Performance

• Teamwork

• Values Excellence

• Values Excellence Distinguished

Contribution

• President’s Club

• Business Market Group 100% Club

• Business Market Group - Central Area

• Recognition for Outstanding Efforts and

Exceptional Performance

TECHNICAL SKILLS

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) • Skype • Slack • WebEx • Zoom • Salesforce • Kronos Engineering, Telecommunications Systems Integration, Stakeholder Communication, Site Acquisition and Deployment, Network Security, Telecommunications Equipment Installation, RF (Radio Frequency) Engineering, Maintenance, Capacity Planning, Optimization

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