Kristine Joy A. Cruz

Cluster ** Cambridge Village Brgy.San Andres

Cainta, Rizal

099********

86370286

ad2ks6@r.postjobfree.com

Personal Information

DATE OF BIRTH : May 8, 1993

PLACE OF BIRTH : Sta.Mesa, Manila

HEIGHT : 5’4

SEX : Female

CIVIL STATUS : Single

RELIGION : Roman Catholic

NATIONALITY : Filipino

OBJECTIVES

My career objectives are twofold. It is my goal to deliver my duties as part of your team to the fullest satisfaction of all members of your company, using my skills with customer service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the management. Skills

• Extensive hospitality background

• Sales, Retail and Customer Service

• Office and administrative skills

Work Experience

Lunaxy

Unit F, GF W Global Center 9th Ave. BGC Fort Bonifacio Taguig City Sales Associates (Dec.1,2021-Present)

• Inventory

• Competitor’s price checking

• Reservations

• Assist customers and VIP’s in the store and on the phone

• Provide excellent customer service

• Educate customers about the speacilty of the store and other promotions.

• Maintain orderliness of the sales floor

Tanduay Distillers Incorporation

Zebra Holdings Comp. Kapitolyo Pasig,City

Neo Salesman (Jan.23,2018-Mar.15,2020)

• Sells products and promo items to all our clients.

• Maintains excellent relationships with clients through superior customer service.

• Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc.

• Tracks sales data and works to meet quotas or sales team goals.

• Keep track of inventory.

Freelance Brand Ambassador

Dec.2016-Nov.2018

• Head & Shoulder

• Fit Fil National Weight Lose Challenge

• GSM (GIN MIX)

• Andy Cola

• Smirnoff

• Hotshots

• Johnnie Walker

• Huawei Nova 2i

• Petron (Lakbay Alalay)

• Tiger beer

• Kitkat

• Payless Pancit Canton

• TM

• Globe

New World Hotel 5*

Makati, Ayala

Lobby Ambassador/Concierge clerk (April 2015- December 2015)

• Welcoming all guests to the hotel as well as bidding them farewell.

• Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information.

• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

• Receive, store, and deliver luggage and mail.

• Pick up and deliver items, or run errands for guests. Marco Polo Hotel 5*

Ortigas Manila, Pasig

Restaurant Cashier (February 2015- March 2015)

• Receive payments and present change to customer.

• Function as the host/hostess of the restaurant.

• Receive food checks from waiters or customer.

• Manage the register, including all credit card and cash operations.

• Ensure a balance of the register at the end of the shift or working period. Resorts World Manila 5*

Pasay City

Service Ambassador (August 2014-February 2015)

• Greeting and Welcoming the guest with a big smile.

• Taking orders, and serving the food on time.

• Taking care of our guest needs.

• Guest "SATISFACTION".

• “EXCELLENT SERVICE"

Bayview Park Hotel Manila 4*

Roxas Boulevard, Metro, Manila

Food Attendant, Secretary, Kitchen Staff and Room Attendant (November 2012- April 2014)

• Assisted guests with making menu choices in an informative and helpful fashion.

• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Appropriately suggested additional items to customers to increase restaurant sales. Educational Background

PUNLAAN SCHOOL

San Juan, Greenhills

2012-2014

Vocational Course of Food and Beverage Service

OUR LADY OF FATIMA UNIVERSITY

Antipolo City

2010-2011

Bachelor of Hotel and Restaurant Management

CHARACTER REFFERENCE

Jayrald Jamir

096********

LUNAXY

Supervisor

Allison Wong

091********

TANDUAY DISTILLERS INC.

Sales Manager

Burt Opiniano

090********

BAYVIEW PARK HOTEL

F&B Manager

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