Samantha Steel

Customer Service Rep

Riverdale, GA 30296

ad2ks1@r.postjobfree.com

+1-219-***-****

Remote customer service rep with over 1 year of providing support to customers via phone and email. Resourceful team player and fast learner.

Expertise in delighting customers with timely, accurate, and personable service. Key achievement: responded to over 1k emails and phone calls within 48 hours regarding billing, account information, and general inquiries from customers.

Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

Copart, Inc - Chicago Heights, IL

December 2019 to April 2021

Resolved customer issues in a clear, courteous and straightforward manner. Created cases and claims for damaged, lost or displaced packages. Followed up with clients to ensure optimal customer satisfaction. Receive and process payments.

Answer multi-line telephone in a professional manner. Update lot notes in the system.

Driver

Uber Partner Drivers - Gary, IN

March 2017 to November 2019

Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience.

Maintained a clean vehicle and in excellent working condition, provided all-time excellent customer service, and resolved any customer problematic issues. Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations.

Followed navigation directions from GPS, calculated the right fare, and executed multiple administrative task as required.

Achieved and maintained a 5 star Uber riding rating. Dietary Aide

Methodist Hospital - Gary, IN

October 2018 to July 2019

Driver

American Express Freight - Chicago, IL

November 2017 to February 2018

Driver

MQT - Woodridge, IL

September 2017 to November 2017

Driver

CRST International, Inc. - Cedar Rapids, IA

June 2017 to July 2017

Driver

C.R. England - South Holland, IL

April 2017 to June 2017

Otr 48 states dry van and multi tempered trailers. Drive 10+hrs daily 5-6 days week. Truck Driver

Swift Transportation - Salt Lake City, UT

January 2015 to November 2016

Drive long distances. Deliver merchandise to carriers. Clean truck and windows. Inspect trailer. Log destinations, stops and drop offs.

Bus Operator

CTA - Chicago, IL

March 2014 to September 2014

Responsibilities

Provide customers with a smooth and safe ride at punctual timing Accomplishments

I provided great customer service experiences

Driver

SCR - Chicago, IL

November 2013 to March 2014

Responsibilities

Aide and assist senior citizens and wheelchairs on board making pick up and drop offs. Accomplishments

Comforting and getting to know the clients and providing safe transport. Skills Used

Professional customer service and quality care /consideration for the next person. Pharmacy Technician

walgreens pharmacy - Crestwood, IL

October 2012 to March 2013

Receive written prescriptions or refill request and verify that information is correct Maintain proper storage conditions and storage for drugs Answer telephones, responding to questions or request Fill bottles with prescribed medications and type and affix labels Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information

Price and file prescriptions that have been filled Driver

Grand Prairie Transit - Willow Springs, IL

August 2011 to October 2012

Responsibilities

Performed pre-trips and post trips on my bus daily. Performed punctual pick ups and drop off of the children on designated routes. Transporting passengers safely and checking and being aware that my equipment is working properly.

Accomplishments

I never called off unless necessary and I showed up on time and prepared to work. Took the time to get to know my student as well as their parents to build a repor. Pharmacy Technician

Walgreens Pharmacy - Chicago, IL

November 2011 to January 2012

160 hour externship)

• Worked for all departments of the pharmacy i.e. IV admixtures, inpatient and outpatient.

• Entering the prescription orders on computer, filling and delivering it.

• Maintaining the track drug inventories on computer.

• Maintaining the record of drug interactions and prescriptions on computer

• Assisted in prepackaging as well as labeling of the medications

• Administering phone orders from the Doctor's

• Reading prescriptions order from Doctor's

Sales Associate

Nike Factory - Chicago, IL

March 2009 to December 2010

• Smiled and greeted customers as they entered the facility

• Engaged with the customers to see if they found all items

• Rung up sales purchases and hand the purchase and receipt to customers in a polite manner Cashier

Food 4 Less - Chicago, IL

April 2009 to September 2010

• Rung up cash sales and food items at checkout

• Smile and greet customers

• Engage with customers

Receptionist/Administrative Assistant

EDUCARE ACADEMY - Chicago, IL

August 2004 to May 2006

Deli Clerk/ Grocery associate

Jewel Osco - Chicago, IL

September 2001 to July 2004

Education

Diploma in Pharmacy Technician

Everest College - Bedford Park, IL

January 2011 to January 2012

Diploma in General Studies

Englewood High School - Chicago, IL

January 2000 to January 2004

Commercial Driver's License (CDL)

Class A

Expires: September 2018

State: IL

Endorsements: P (Passenger vehicles) - N (Tank vehicles) - S (School bus)) Skills

• Work under direct supervision of the pharmacy supervisor,Assist Pharmacist,Fill all prescription orders accurately and label product properly,Read and interpret prescriptions and medication orders,select medications of correct strength and dosage,transcribing prescription data to labels via computer system,preparing prescriptions for review by a pharmacist prior to dispensing

• Pharmacy Technician Experience

• Order Entry

• Dietary Aide Experience

• Tanker Experience

• Customer service

• Typing

• Dietary aide experience

Certifications and Licenses

CDL A

Tanker Endorsement

Passenger Endorsement

Driver's License

Air Brake Endorsement

CDL B

Pharmacy Technician License

Food Handler Certification

Additional Information

Illinois Pharmacy Technician License

Class A License

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