Customer Service Administrative Assistant
Resume:
Contact
Birmingham, AL, *****
*********@*****.***
Skills
• Tremendous customer
service skills
Excellent
• Excellent problem-solver
and able to offer solutions for
various issues
Excellent
• Keen attention to detail
ensuring accurate
completion of multiple tasks
by strict deadlines
Excellent
• Scheduling, organizing and
planning
Excellent
• Data entry and database
management
Excellent
Software
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint
SH
Spanada
Holmes
Customer Service Representative
A superb written and verbal communicator experienced in providing preeminent customer service with integrity, high standards, and quality care. Excellent database skills that allows for a plenitude of knowledge on various subjects. Keen attention to detail and an excellent problem solver who's able to find solutions for various situations.
Work History
Area Manager
McDonald's, Birmingham, AL
Directed workforce planning, customer retention
and customer service management for multiple
locations.
Assessed reports to evaluate performance,
develop targeted improvements and implement
changes.
Brought in exceptional candidates to boost team
productivity and operational efficiency.
Conducted training sessions to educate
employees on best practices and procedures to
increase profitability.
Wrote production reports to help senior leadership make accurate operational plans and decisions.
2015-08 -
Current
Administrative Assistant
Urban Collective, Birmingham, AL
Delivered top-notch administrative support to
office staff, promoting excellence in office
operations.
Created and updated physical records and
digital files to maintain current, accurate and
compliant documentation.
Supported efficient meetings by documenting
2014-10 -
2015-08
discussions and distributing meeting notes via
e-mail.
Executed record filing system to improve
document organization and management.
Handled client correspondence and tracked
records to foster office efficiency.
Administrative Assistant
Millennium Ministries, Birmingham, AL
Managed Access databases converting complex
data into easy-to-interpret data.
Performed research to collect and record industry
data.
Generated reports and typed letters in Word and
prepared PowerPoint presentations.
Developed and updated spreadsheets and
databases to track, analyze and report on
performance and sales data.
Created detailed expense reports and requests
for capital expenditures.
2013-07 -
2014-10
Manager
TitleMax, Birmingham, AL
Expanded cross-functional organizational
capacity by collaborating across departments on
priorities, functions and common goals.
Applied customer feedback to develop process
improvements and support long-term business
needs.
Cross-trained existing employees to maximize
team agility and performance.
Evaluated employees' strengths and assigned
tasks based upon experience and training.
Applied performance data to evaluate and
improve operations, target current business
conditions and forecast needs.
2011-05 -
2013-07
Education
High School Diploma
Midfield High School - Birmingham, AL
1989-08 -
1993-05
Contact this candidate