Contact

Birmingham, AL, *****

205-***-****

ad2krv@r.postjobfree.com

Skills

• Tremendous customer

service skills

Excellent

• Excellent problem-solver

and able to offer solutions for

various issues

Excellent

• Keen attention to detail

ensuring accurate

completion of multiple tasks

by strict deadlines

Excellent

• Scheduling, organizing and

planning

Excellent

• Data entry and database

management

Excellent

Software

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft PowerPoint

SH

Spanada

Holmes

Customer Service Representative

A superb written and verbal communicator experienced in providing preeminent customer service with integrity, high standards, and quality care. Excellent database skills that allows for a plenitude of knowledge on various subjects. Keen attention to detail and an excellent problem solver who's able to find solutions for various situations.

Work History

Area Manager

McDonald's, Birmingham, AL

Directed workforce planning, customer retention

and customer service management for multiple

locations.

Assessed reports to evaluate performance,

develop targeted improvements and implement

changes.

Brought in exceptional candidates to boost team

productivity and operational efficiency.

Conducted training sessions to educate

employees on best practices and procedures to

increase profitability.

Wrote production reports to help senior leadership make accurate operational plans and decisions.

2015-08 -

Current

Administrative Assistant

Urban Collective, Birmingham, AL

Delivered top-notch administrative support to

office staff, promoting excellence in office

operations.

Created and updated physical records and

digital files to maintain current, accurate and

compliant documentation.

Supported efficient meetings by documenting

2014-10 -

2015-08

discussions and distributing meeting notes via

e-mail.

Executed record filing system to improve

document organization and management.

Handled client correspondence and tracked

records to foster office efficiency.

Administrative Assistant

Millennium Ministries, Birmingham, AL

Managed Access databases converting complex

data into easy-to-interpret data.

Performed research to collect and record industry

data.

Generated reports and typed letters in Word and

prepared PowerPoint presentations.

Developed and updated spreadsheets and

databases to track, analyze and report on

performance and sales data.

Created detailed expense reports and requests

for capital expenditures.

2013-07 -

2014-10

Manager

TitleMax, Birmingham, AL

Expanded cross-functional organizational

capacity by collaborating across departments on

priorities, functions and common goals.

Applied customer feedback to develop process

improvements and support long-term business

needs.

Cross-trained existing employees to maximize

team agility and performance.

Evaluated employees' strengths and assigned

tasks based upon experience and training.

Applied performance data to evaluate and

improve operations, target current business

conditions and forecast needs.

2011-05 -

2013-07

Education

High School Diploma

Midfield High School - Birmingham, AL

1989-08 -

1993-05

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