VIJAYARAGHAVAN KALYANAM

Mobile: 925-***-**** Email: ad2kru@r.postjobfree.com

Profile Summary:

●Quality Assurance Engineer with more than 15 years of experience in requirements gathering, analysis, maintenance and testing of mobile, web and client/server based applications; well versed in Agile execution.

●Responsible for delivering multiple projects using PDLC, Waterfall and AGILE. Extensive knowledge in preparing and presenting Master Test Strategy document, Iteration Test plans, capacity planning and resource allocations

●Highly experienced in executing projects in an Agile/Scrum and Continuous Delivery setup involving fast-paced release cycles; with strong expertise in functional and automation testing.

●Establishing a regular reporting cadence for both program management and steering committee, and translate metrics into meaningful business impact reports

●Enforce the quality processes with development teams by establishing a program of formal technical reviews like HLD, TRD, UNIT testing which resulting in increased quality deliverable and acceptance. Focused on defect management and metrics

●Handling various phases of application functional testing, end-to-end integration testing with external interfaces, database testing, automation testing, performance test, managing the test environments and test data for code releases, the data center consolidation activities

●Working with management on strategic planning & analysis staff and end-users to handle and manage complex workflow rules, creating and maintaining documentation on processes, policies, application configuration

●10+ years of experience in leading and coordinating with offshore QA resources, performing web/mobile application testing.

●Ability to create Test Strategy, Test Plan, Test Cases by analyzing business requirements; providing estimates and developing/reviewing test scenarios to support quality deliverables; debug and troubleshoot issues and defects; perform root cause analysis and triage defects; status reporting.

●In-depth knowledge in testing mobile and web based applications, web portals with large customer base and high volume transactions in telecom domain.

●Experienced in analyzing back end system logs, API calls, data validation, XML and JSON feeds.

●Well versed in defect management which includes liaising with key stakeholders to work towards speedy resolution.

Technical Skills

Elements

Particulars

Operating Systems

Windows, UNIX, Linux, Android & iOS for mobile.

S/W Development Models

Agile (BDD, TDD, Continuous Integration), Waterfall

Tools

Cucumber, Visual Studio, PUTTY, HP QTP

Configuration tools

GitHub, SVN, VSS

Languages

JSON, Shell Scripting, XML, SQL, HTML, Python, Ruby

Databases

MS SQL Server, Mongo DB, Oracle.

Documentation

Visio, MS Project, MS-Word and MS-Excel.

Test Management Tools

Rally, JIRA, HP ALM, HP Quality Center 10.0, Clear Quest, Mingle.

Education

Bachelor of Engineering in Computer Science, Anna University, Chennai India

Work Experience

Verizon Corp Rsrcs Group LLC Nov 2020 - Present

Techno Comp Inc Dec 2016 – Nov 2020

Infosys Limited Jul 2005 – Dec 2016

Professional Career

Verizon Corp Resources Group LLC - Google CCAI Chatbot/Voicebot

Princ Engr-Systems Analysis (Nov 2020 - Present)

Environment: Google CCAI, Google Dialog Flow, AIM2.0, Kibana, Adobe Analytics, Verint, Tableau, IBM Watson, Splunk, Putty, Jenkins

●Expand and optimize flows serving as the single POC for new Bot experiences, enhancements, and issue resolution.

●Communicate strategies, business objectives, project plans and expected outcomes to employees and stakeholders.

●Provide regular progress updates to leadership and escalate issues when necessary.

●Guide the development of customer experiences aligned with the Bot vision and strategy.

●Work on ChatBot/VoiceBot experiences and performance.

●Collaborate with project managers, marketing, Digital Operations, and platform and AI solution vendors to create and execute personalization solutions.

●Work on Telecommunication domain on both wireless and wireline.

●Generate reports by using data warehouse tools such as Tableau and Adobe Analytics.

●Prioritize project activities and coordinate resources to achieve goals.

●Lead cross-functional teams and manage the execution of detailed project plans by ensuring stakeholders’ engagement.

●Search, analyze and monitor machine generated data by using Splunk tool.

●Participate and contribute to group dialog and activities.

●Collaborate with onshore and offshore teams in guiding the design, development, testing, process and product release.

●Lead ongoing quality and experience audits.

●Develop Artificial Intelligence tools such as IBM Watson, Google CCAI, Google Dialog Flow, and AIM2.0.

●Monitor application analytics and operational intelligence by using Kibana.

Verizon Wireless – My Verizon Mobile Application, Warren, NJ, USA.

Lead Quality Assurance Consultant (Dec 2016 to Nov 2020)

Environment: DialogFlow, IBM Watson, ALM, JIRA, Android & iOS for mobile, Java, Github, Splunk

●Worked on testing chatbot for Google’s Contact Center AI and enhanced customer engagement conversational AI.

●Performed Functionality testing, Sanity testing, Pre-deployment testing, Regression testing, on iOS/Android devices and web browsers.

●Created Test Scenarios and Test Data to plan and execute positive & negative testing.

●Leading and managing the off-shore and on-shore QA teams of My Verizon project.

●Analyze user requirements document and develop test plan which includes test objectives, Test Strategies, Test environment, Test Priorities and Test Cases.

●Responsible for coordinating test data preparation and code movements into test environments.

●Involved in logging, tracking, closing the bugs using the Defect tracking tool JIRA/ALM.

●Validated the server logs for server errors which are running on UNIX boxes by using Putty.

●Took part in IVR testing using Genesys call routing functionality.

●Experience in writing, executing and monitoring automated test suites using a variety of technologies including, but not limited to: Selenium WebDriver, Cyara

●Run Regression test cases using Cyara – to detect user-defined digits, send DTMF digits in response to voice prompts, tones, and play/record voice files.

●Wrote and executed SQL queries to extract and validate the data

●Coordinate with Business and development team for issues resolution and ensure the quality of the software under test.

●Participated in various meetings and discussed Enhancements and Project Change Requests.

●Organized, participated, documented, and provided feedback and suggestions in the lessons learned sessions for process improvement.

Comcast Corporation – Xfinity Connect Mobile Application, Philadelphia, PA, USA.

QA Test Lead (Jun 2012 to Dec 2016)

Comcast has developed a mobile app Xfinity Connect which allows its users to login to the app and use services like Email, Digital Voice, Text, Voice 2GO Guide etc. Voice customers have the option to sign up for free text messaging and Voice 2Go services.

Environment: Windows, Rally, Android & iOS for mobile, Quality Center, Java, SVN, Tableau, API.AI, Adobe Analytics

●Partnered and developed project testing plans for releases, come up with the QA estimates, review the Test Plans with the relevant stakeholders

●Played a key role in the Voice2Go feature roll out involving on demand registration for make-call requests.

●Complete UI testing on a wide range of Android and iOS mobile devices starting from basic smartphones to 7 & 10 inch tablets.

●Performed GUI functional and sanity testing manually for each new build of the application

●Executed test cases to compare the actual result with expected results in accordance with business, technical and functional specs of the applications

●Able to create Data Driven Selenium based framework with Page Object Model (POM) design pattern and reading data from external source like Excel / SQL DB

●Responsible for implementation of Test Automation Framework build using Selenium WebDriver, TestNG, and Java platform

●Responsible for thorough testing of form factor and platform compatibility issues

●Log and track defects in Rally and HP Quality Center. Generate reports on a regular basis for defect reports and execution status

●Testing the porting of the application on different mobiles & tablets.

●Validate field issues received from customers through forums, play store/app store and escalate to appropriate team.

●Mentored the offshore and onsite teams on various applications and work requests

●Prepared aiding documents to impart knowledge on the applications to other testers in the team

AT&T – App Center Evolution, Bothell, WA, USA.

QA Test Lead/Manager (Jan 2012 to Jun 2012)

App center evolution (ACE) is an android mobile device storefront that enables AT&T smart phone customers to purchase and download games, apps & other digital content enabled for wireless devices through this portal.

Environment: Ubuntu Linux, Mongo DB, Android, HTML 5, Cucumber, Ruby on Rails, JSON, Mingle, Quality Center, SVN.

●Performed UI testing on AT&T carrier Android mobile devices.

●Practised TDD and BDD models to create behaviour driven tests from stories first and collaborated with developers for acceptance testing.

●Automated acceptance testing of back end features using Cucumber.

●Support weekend release and run sanity testing immediately after release to check existing system and prepare the environment for UAT testing.

●Validated third party JSON feed insertions into Mongo DB using automated Cucumber tests and manual querying.

●Worked on testing app center integration with Facebook and Twitter. Tested implementation of Facebook like feature and activities of friends.

●Attend daily stand up, weekly planning poker estimation meetings, drive showcase calls at the completion of iteration, work with scrum master to manage stories and defect triaging.

AT&T – User Management and Self Service Registration, San Ramon, CA, USA.

QA Test Lead (Dec 2010 to Jan 2012)

The member profile system is an application in the center of AT&T CRM flow. It interacts with the member database to provide customer data to all upstream and downstream systems. Changes to member profile and subscribed services, resulting communication flow are all performed by a series of web APIs that can be called by interfacing applications.

Environment: Windows, UNIX, Shell Scripting, SOAP UI, SQL Server, XML, Share point, Quality Center, Clear Quest, HP QTP

●Review business and functional specs to create comprehensive test plans and test cases

●Prepare test package for every project with requirement traceability matrix.

●Manual test execution on UNIX environment using Shell script and back end data validation using SQL querying and stored procedures.

●Orchestrate defect management – initial analysis, working sessions with interfacing applications and external vendors, tracking defect to closure and group admin for HP Quality Center.

●Report daily status of testing and defects to the test organization and present test metrics such as defect containment, root cause statistics for each release.

AT&T – User Management and Self Service Registration, Chennai, TN, India.

QA Analyst/Senior QA Analyst/Test Lead (Jul 2005 to Dec 2010)

The member profile system is an application in the center of AT&T CRM flow. It interacts with the member database to provide customer data to all upstream and downstream systems. Changes to member profile and subscribed services, resulting communication flow are all performed by a series of web APIs that can be called by interfacing applications.

Environment: Windows, UNIX, Shell Scripting, SOAP UI, SQL Server, XML, Share point, Quality Center, Clear Quest, HP QTP

●Integrated system testing of a number of web APIs that perform customer impacting tasks such as adding new customer, editing customer details, managing subscribed services, handling customer communication, etc. that involve various interfacing systems.

●Handle the tasks of executing test cases, report and track issues through resolution

●Play an active role in project lifecycle, from reviewing requirements through release and post-launch support

●Coordinate with the development team during and after development to ensure full test coverage

●Responsible for reproducing production bugs and validate bug fixes

●Providing accurate and timely estimates for QA timelines and effort

Contact this candidate