Brittany Gayton

Peoria, IL

ad2kra@r.postjobfree.com

+1-773-***-****

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

In Home Caregiver

Interim HealthCare - Peoria, IL

October 2023 to Present

• Cooking

• Cleaning

• Bathing

• Clothing

• Administration of daily medications

• Errands

1. Grocery shopping

2. Personal items

3. Doctors appointments

4. Vet appointments (if animal is involved)

• Lifting

• Transfer (bed to wheelchair/wheelchair to chair or couch/etc.)

• Feeding

• Daily activities (indoor or outdoor)

Claims Associate

State Farm Mutual Automobile Insurance Company - Bloomington, IL August 2022 to August 2023

• Inbound and outbound calls

• Access claims and update profile as needed

1. Insured information

2. Claimant information

3. Vehicle information

4. Other insurance information

• Request required documents

1. Police reports

2. Declaration page

3. Letter of Representation

• Recorded statements

• Determine Liability

• Issue payments to correct party

Fill Scribe

Illinois Eye Center - Peoria, IL

February 2022 to August 2022

• Opening/setting up medical rooms for the day

• Reviewing OD/MD daily schedule

• Check frequently for patient cancellations and/or add ons

• Calling patients back to start them up for Optometrist

• Getting eyes measured on the autorefractor

• Taking Optos photos if chosen or getting them in the room to dilate

• Getting/updating medical history/medication history

• Vision check (distance and near)

• Measurements in the phoropter

• Shut down room at end of day

COVID-19 Screener/Site Manager

Center for Covid Control - Peoria, IL

June 2021 to December 2021

• Helping patients register into the system

• Handing out testing kits

• Explaining self swab process

• Collecting swab specimen

• Running rapid tests

• Sending emails with results via our email generator

• Placing patients on invoices

• Counting our logs at end of night to send to our supervisor

• Counting how many positives we had for the day

• Opening and closing testing site daily

Phlebotomist/Lab Assistant

Phlebotomists - Peoria, IL

February 2020 to June 2021

• Identify draw order (Stat, time study or routine draws)

• Make sure cart is properly stocked before going onto hospital floor

• Practice proper PPE procedures

• Identify correct patient

• Verify tubes needed for drawing

• Identify best method to retrieve blood sample (straight stick or butterfly)

• Collect blood samples from patients

• Label specimens

• Transfer to laboratory and process all samples drawn

• Move samples to correct area in lab (Hemo, BloodBank, Chemistry, Micro, etc)

• Process donor information

• Venipuncture process

• Set up machines for plasma donations

• Disconnect patients

• Use of PDA system to verify donors

• Weight Apheresis Machine for daily use

• Clean Apheresis Machine and heat sealers nightly, weekly and monthly

• Follow proper SOP’s

• Label all plasma bottles

• Take plasma to processing booth

Claims Specialist

Humana - Chicago, IL

November 2018 to November 2019

• Post claims

• Process claims

• Adjudicate

• Sort claims

• Handle emails

• Microsoft outlook

• Excel

Pharmacy Service Representative

Caremark/CVS Specialty Pharmacy - Mount Prospect, IL January 2016 to November 2017

-Register patient into database

-Entering insurance information from various insurance companies

-Taking verbal prescriptions from doctors offices, as well as, entering new and/or updated prescriptions

-Run insurance claims

-Adjudicate insurance claims

-Answer phone in a high call volume work environment

-Strong verbal communication skills

-Taking billing information as needed

-Documenting each call

CSR (Customer Service Representative)

HGS-Zipcar - Peoria, IL

August 2013 to October 2015

-Strong verbal communication skills

-Providing excellent customer service via telephone using Rockwell and/or Intel software

-Creating and maintaining computer records for each call

-Utilizing windows 7,8 and vista

-Coordinating schedules for clients picking up and dropping off vehicles

-Setting up towing services when needed

-Assisting clients with registering and finding vehicles when needed

-Efficient use of Power Point, Excel, Word and Outlook Home Health Aide

Private Duty In-Home Care - Houston, TX

April 2014 to October 2014

My client was dealing with Alzheimer’s I was Responsible for:

-Her sleeping schedule

-Preparing meals daily (breakfast, lunch, dinner, small snacks)

-Cleaning house

-Bathing

-Other Hygiene matters

-Learning games daily (puzzles, numbers, letters)

-Dispense medication in timely manner

-Breathing treatments

-Doctors appointments

-Weekly store runs (grocery, pharmacy and other household needs)

-Pet care (feeding, walking, bathing, appointments) Sales Associate/Assistant Manager

ExClusively Urs - Peoria, IL

February 2008 to September 2010

• Served as team lead

• Provided a quick and exceptional customer experience

• Assisted customers with locating items

• Responsible for resolving all customer complaints

• Maximized sales transactions

• Handled returns and exchanges

• Responsible for auditing and organizing the whole store

• Created inventory of products

• Restocked shelves

• Kept store clean

• opened and closed store on most days

• assisted owner and store manager with recruiting new hires Education

High school diploma

Manual High School - Peoria, IL

August 2005 to May 2009

Skills

• Caregiving

• Microsoft Word

• Medicare

• Laboratory Experience (1 year)

• Adjudication

• Customer service

• EMR (2 years)

• Writing skills

• Epic

• Medical Terminology

• Alzheimer's Care

• Typing

• Analysis skills

• CPT coding

• Leadership

• Sales

• Hospital Experience

• CRM software

• Restaurant experience

• Organizational skills

• Clinical laboratory experience

• Anatomy knowledge

• Data collection

• Phlebotomy

• Auditing

• Microsoft Office, Power Point, Excel, MsWord and Outlook (10+ years)

• Clean Room

• Home Care

• Laundry

• Computer Skills

• Quality Assurance

• Dementia Care

• HIPAA

• Customer support

• Management

• Patient Care

• Claims

• Experience working with students

• Medical billing

• Vital Signs

• Medical Records

• Data entry

• Triage

• Medical office experience

• 10 key typing

• ICD-10

• Venipuncture

• Meal Preparation

• HIPAA (8 years)

• Insurance Verification (3 years)

• OSHA

• Food service

• Managed care

• Heavy lifting

• Phone Etiquette

• EOB

Certifications and Licenses

Driver's License

Property & Casualty License

August 2022 to Present

Licensed in multiple states.

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