Jasmine Johnson

Customer Service Representative

Atlanta, GA 30315

ad2kqz@r.postjobfree.com

+1-678-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Data Entry

Wipro - Chamblee, GA

August 2023 to Present

• Support process by managing transactions as per requiredquality standards

• Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner

• Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue

• Update own availability in the RAVE system to ensureproductivity of the process

• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

• Follow standard processes and procedures to resolve all clientqueries

• Resolve client queries as per the SLA’s defined in thecontract

• Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients

• Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting

• Document and analyze call logs to spot most occurring trends toprevent future problems

• Maintain and update self-help documents for customers to speedup resolution time

• Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution

• Ensure all product information and disclosures are given toclients before and after the call/email requests

• Avoids legal challenges by complying with service agreements Machine Operator

Ken's Foods - McDonough, GA

June 2020 to Present

This position requires team members to operate production equipment efficiently and safely. Previous experience in high speed packaging or bottling preferred. Experience in the food and beverage industry is a plus.

Essential Duties and Responsibilities:

• Operate equipment on packaging lines

• Maintain quality and production standards while operating equipment

• Possess overall knowledge and understanding of the entire production line.

• Stack and un-stack cases; pack boxes.

• Inspect bottles and cases.

• Communicate and understand numerous product changes, boxes, labels, etc.

• Complete necessary paperwork

• Other duties as assigned

• warehouse, pallet cutter and machine Operator

• Responsible for set-up operations

• Assembled units in a timely fashion

• Inspected products for irregularities, imperfections or quality concerns

• Verified inspection of parts

• Used precision measuring tools, cutters and shears Assembler/Production

Glock Inc - Smyrna, GA

September 2020 to March 2021

• Assemble and inspect GLOCK firearms and products accurately and efficiently according to the essential duties and responsibilities and prepare for shipping.

• Duties and Responsibilities (other duties may be assigned) : Assemble GLOCK firearms and products according to company procedures and productivity goals as well as internal quality specifications.

• Report defective parts or questionable conditions to the line lead or department supervisor.

• Maintain knowledge of QC requirements and procedures to ensure proper disposition of nonconforming parts. Communicate with line leads and assemblers at shift change to exchange relevant information that helps prevent mistakes or expedite the assembly processes.

• Supports all LEAN activities in the assembly area, especially the sustainable execution and implementation of 5S principles (order and cleanliness) and continuous process improvement (stable processes) based on KAIZEN principles to achieve highest quality standards. Data Technician

Modis IT & Engineering/ Google - Lithia Springs, GA November 2019 to September 2020

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.

Customer Service Representative

SOUTHEAST TRANS - College Park, GA

December 2016 to November 2019

Customer Service, answering calls, scheduling, dispatching, routing trips and reconciling claims. Insurance verification.

Guest Service Representative

Georgia Aquarium - Atlanta, GA

February 2013 to December 2016

Responsibilities

This position is responsible for representing Marineland and must be able to answer a wide range of questions quickly and competently. These positions involve heavy guest contact in a fast paced environment. Guest Services (Point of Sale) must be thoroughly familiar with the department policies and procedures, as well as being knowledgeable of the Marineland. Store Clerk

Nebraska Bookstore - Marietta, GA

August 2009 to February 2013

Responsibilities include assisting customers with book purchases, processing financial aid payments, inventory and the general cleaning of the facility. Cashier

Target - Conyers, GA

May 2008 to August 2009

Responsibilities were customer service, cash handling and any additional tasks specific to this position. Sales Associate

Responsibilities were answering questions, assisted customers with purchases. Inventory and stocking merchandise.

Beauty Advisor

Walgreens - Decatur, GA

October 2006 to May 2008

Built relationships with customers to create a loyal client base that depended on me for the latest trends and products. Inventory and stocking merchandise.

Cashier, Photo Technician

CVS Pharmacy - Decatur, GA

March 2006 to October 2006

Responsibilities were customer service, such as answering questions, cash management, merchandising activities, suggesting items for purchase, handling product returns and exchanges, light maintenance and any additional tasks specific to each position. Photo Tech- Responsible was for customer service, photo finishing, cash handling and general equipment maintenance.

Education

G.E.D

Dekalb Technical College - Clarkston, GA

2009 to 2010

American Professional Institute in Advanced Medical Assistant American Professional Instittue - Decatur, GA

August 2006 to May 2007

Skills

• Credit (Less than 1 year)

• Csr (1 year)

• Customer service (10+ years)

• Customer support (5 years)

• Receptionist (4 years)

• Retail sales (4 years)

• Call Center (4 years)

• Customer Care (10+ years)

• Excel (3 years)

• Microsoft (7 years)

• Data Entry (1 year)

• HIPAA (1 year)

• Microsoft Office (5 years)

• Microsoft Word (5 years)

• Phone Etiquette

• Typing

• Collections (Less than 1 year)

• Shipping & receiving

• Packaging

• English

Assessments

Inside sales — Proficient

December 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Call Center, CSR, Customer Care, Customer Service, Customer Support, Collections (Less than 1 year)

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