Marie Chavez

Albuquerque, NM ***** - 775-***-**** - ad2kqx@r.postjobfree.com

Human Resources professional seeking HR position. Capable of working independently while utilizing twenty five years of Human Resources experience. Experienced in all functions of HR including recruiting, onboarding, updating and maintaining job descriptions, benefits and worker’s compensation administration, employee relations and OSHA reporting.

Key Skills: Skilled in administering quality comprehensive HR programs to help progress through employee and business lifecycle. Knowledgeable and experienced in the full cycle of recruiting, new employee orientation, corrective actions, training, performance reviews and policy compliance. Fully understand the importance of working closely with managers to follow and implement HR policies.

Equally comfortable working as team member or independently. Fully understand the concept of confidentiality. Comfortable working in fast paced environments at both the local level and multi branch organizations.

MBA, BBA – Human Resources, New Mexico State University, 1991, 1990

Career History

Claims Specialist, Kelly Services (Blue Cross/Blue Shield) 10/23/2023 – present

Process medical claims utilizing procedures and guidelines.

Remote, self employed contractor, *** Cruise Line, agent, 05/2022 – 09/30/2023

Participated as a team member in a short term project to follow up on potential sales. Place phone calls, scheduled follow-up phone calls or discussed cruises with possible passengers.

Working independently, serve as Agent in a high call volume, large call center helping customers with their cruises.

Using excellent customer service skills, help customers book their cruises, correct errors, take payment, answer questions.

Resolve difficult issues in an efficient, effective, professional and courteous manner within the scope of my position.

Explain difficult situations while referring to company policies and procedures.

Consistently meet monthly metrics.

Remote, self employed contractor, Tax, Customer service representative, 12/2021 – 04/2022 (End of tax season)

Worked independently while serving as Agent in a HIGH volume, large call center by helping customers with their Turbo Tax software.

Using excellent customer service skills, answered customers questions, assisted customers to understand the Turbo Tax software, processed payment for using Turbo Tax.

Independently resolve difficult issues within my scope.

Consistently met monthly metrics.

Remote, self employed contractor, VIPKid English teacher 03/2019 – 11/2021, (Government closed school down)

Taught English to children ranging from ages 6 – 12 years.

Classes were on a 25 minute basis and classes were on a private, one-on-one basis.

Maintained regular number of students each week. Taught approximately 200 students.

Consistently met daily, weekly and monthly metrics.

HR Manager, Bimbo Bakeries USA, Phoenix AZ and Albuquerque NM, 8/16 – 6/18 (5000 employees laid off across the country, including my position)

Responsible for all HR activities for two bakeries.

Responsible for five bakery union contracts for the two bakeries and two union contracts for the seven outlet stores. Engaged on a regular basis with Union Presidents to ensure contract agreements were followed. Responded to grievances in a timely manner. Participated in Union negotiations.

Traveled on a regular basis to the Phoenix bakery to maintain HR activities.

Supervised one HR representative. Mentored and developed the HR Representative by meeting on a regular basis.

Responsible for recruiting non-exempt union candidates from sourcing candidates, prescreening, setting up interviews, onboarding.

HR Manager, Manheim New Mexico, Manheim El Paso and Manheim Utah, 8/2013 to 3/2016, Albuquerque, NM. (Region reorganization moving these auctions to other regions)

Immediately established a customer service, employee oriented HR department.

Trained managers with more effective interviewing skills in order to make better hiring decisions.

Mentored and developed new supervisors/managers.

Maintained HR files at each location.

Responsible for all HR activities, as a one-person department, at three Manheim Auctions.

Traveled on a weekly basis to three auctions, while maintaining base at Manheim New Mexico.

HR Manager, Quidsi, Inc, 4/2011 to 4/2012, Sparks, NV. (Company bought out by Amazon/elimination of HR position)

Implemented a structured recruiting method that decreased the length of time to onboard new employees.

Reorganized processes and completed remaining issues such as I-9’s, payroll increases and employee attendance points within three weeks.

Implemented a New Employee Orientation program. Established set office hours/days to be available for all three shifts. Increased 401 (k) enrollment by 3% and medical enrollment by 5%.

Responsible for all HR activities, as a one-person department.

As the sole HR person, held a career fair and hired/oriented 41 new employees in a six-week period.

HR Manager, Kmart Distribution Center,11/2007 to 7/2010, Sparks, NV. (New DC manager who placed a new HR Manager)

Served as HR advisor to General Manager and Assistant Manager on a daily basis.

Responsible for all HR functions at the distribution level for 170 associates.

Restructured HR department in the first two months to ensure a more cohesive, professional department.

Educated department managers on HR policies and procedures. Provided monthly development training sessions.

Ensured accuracy of weekly payroll.

HR Manager, Trex,11/2005 to 3/2007, Fernley, NV. (Personal reasons)

Managed and coordinated all plant-level HR functions for 250 employees on behalf of notable recycled building products manufacturer.

Assumed recruiting responsibilities, creating a structured interviewing process. Improved employee turnover 12% in less than 12 months for Trex.

Due to employees were poorly served by HR, created a culture of requiring HR staff to quickly respond to employee needs.

Extended office hours to accommodate second-shift employees’ schedules which changed the culture and raised employee satisfaction/morale.

HR Representative, James Hardie Building Products, 7/2005 to 11/2005, Sparks, NV. (HR Manager opportunity at Trex)

Conducted new hire orientations for non-exempt employees and monthly Q&A employee meetings. Initial employee contact.

HR Manager, Mesilla Valley Transportation, 4/2003 to 11/2003, Las Cruces, NM. (Personal health issues)

Responsible for the HR department. Crossed trained HR Clerk and HR Generalist on HR responsibilities. Updated staffing reports.

HR Director, First Light Federal Credit Union, 3/1998 to 4/2003, El Paso, TX/Las Cruces, NM. (Career opportunity at Mesilla Valley Transportation)

Created HR Department for multi branch First Light Federal Credit Union.

Directed HR functions for 250-employee multi branch credit union.

Hand selected and developed HR staff from staff of one to department of seven employees.

Evaluated and rewrote employee handbook/HR policies and procedures, revised job descriptions and performance criteria, developed new salary structures and ranges and provided HR services for all of the credit union’s branches.

Oversaw recruitment, compensation, performance evaluations, benefits, policy development, employee relations and training and development.

Responsible for updating compensation budget every year. Developed several scenarios with different percentage increases to ensure budget was within credit union budget and maintained compensation competitiveness.

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