ROSILYN MCKNIGHT

**** ****** ***** ***** ********, Texas 77707

713-***-**** (C) 713-***-**** (F) • ad2kqq@r.postjobfree.com CUSTOMER SERVICE PROFESSIONAL • INSURANCE CLAIMS ADJUSTER • REAL ESTATE I am an assertive and forward-thinking professional with a multi-faceted career in Sales, Risk Management and Business. My background includes, Insurance, Real Estate Sales and Management, Banking, Accounting and Finance. I am a perceptive and adaptable achiever with a strong knowledge of project management processes and a record of delivering exemplary customer service experiences. Astute Contributions: Insurance Claims Experience • Time Management • Project Planning & Management • Property Value Assessment • Construction Knowledge and Property Maintenance • Leadership •Documentation • The art of Negotiations • Process Improvement • Customer Service • Records Management PROFESSIONAL HISTORY

Realtor: Columbus OH & Houston, TX; Real Estate Sales & Property Manager (2004- Current) Practice the art of Real Estate sales with integrity and ethics. Analyze client’s personal goals, financial position and objectives. Provide the best course of action in obtaining home ownership. Negotiate and Execute offer, work with Title Company to ensure survey and appraisals are obtained in timely manner, review title policy for clear lien and assure closing schedules are met. For investors, I provide an analysis of property condition and facilitate the make ready process. Utilize a team of preferred licensed maintenance professionals for the purpose of providing cost reduction to the client. Implement full tenant screening (Credit, VOR, VOI & Background checks) to provide best the candidates, collection of monthly rent, provide quarterly and annual reporting, execute evictions, oversee make the ready process and handle insurance claims. National Vendor: Independent Field Contents Services (2016-Current) Promptly and effectively handle multiple claim assignments. Provide professional customer service with internal team, agents and insureds. Establish meeting with insured at risk to evaluate site and document loss. Create spreadsheet to document content inventory, obtain price and place of purchase for all items. Submit documentation to internal team for conclusion.

Pilot & Renfroe: Independent Claims Adjuster: Houston, Tx. Field & Call Center Cat Adjuster (2011-Current) Certified Auto and Property & Casualty Insurance Adjuster. Field experience in Fire, Hail/Wind & Back-up Sewage & Drain. Efficient with multiple software’s (ECS, NextGen, CCC, Audatex and Xactimate Estimating). Travel to storm site at a moment’s notice. Establish contact with insured, explain claims process, use best claims practices to access damage (via in field inspection or phone scoping techniques), write estimate for damages, make payment and explain supplement process.

EDUCATION and CERTIFICATIONS

2001-Current Continuing Education Requirements

2012 Hondros College: Columbus, Ohio; Real Estate

2011 Texas Adjuster – All Lines License

2011-2012 State Farm certified in Auto and Property & Casualty Risk Management 2001-2002 Houston Community College: Houston, Texas; Real Estate References available upon request.