Supply Chain Operations Manager

OCTAVIA RILEY

************@*****.*** C: 615-***-****

Supply Chain Outbound Logistics Operations Manager

EXECUTIVE SUMMARY

Progressive leader in Supply Chain service, Warehouse Management, Operations and Outbound freight. Demonstrated success in leading teams, utilizing my strong leadership skills and industry knowledge in guiding multiple teams from inception to completion. Exceptionally skilled in working with all levels of internal and external management to ensure successful implementation. Ability to plan, manage, and oversee multiple complex projects.

AREAS OF EXPERTISE Oracle, Order Management System, Manhattan, Microsoft Suite, Microsoft Office, GOMS, ADP efficient, WIPs, DPM, Safety, Warehousing, Time Management, Go Live, Audit Trail, Customer satisfaction, Retail, Customer Service, Data management

Professional Experience

DHL

Warehousing

Operatios

2023-Current

FedEx Express

Mgr. Hub Ops

2022 - 2023

Agilent

Technologies

Logistics Coordinator

2019- 2021

Target

Operations Manager

2018-2019

Provide information and resolve issues with customers, carriers, and warehouse associates

Support the outbound, inbound or parcel functions

Plan, allocate, pick, manifest, and close daily waves of orders.

Control room functions

Plans, organize, and control the launch

International functions or offload ensures a high level of service and on time launch at minimal cost

Directs all necessary activities that provide optimum service to FedEx express customers

Administer, coordinates and improve activities associated with inbound and outbound operations.

Finished goods inventory coordination.

Responsible for the traffic and movement of products and materials involving third party logistics providers.

Ensure materials involving customs has the appropriate documentation are in compliance

Responsible for dangerous goods, risk assessment etc.

Responsible for identifying and assisting in resolving HR related issues regarding policies and objectives.

Integral driver of safety, Quality, and Delivery improvements. Safety (OIR) zero incident in 180 days, CPH (cartons per hour) improved daily target of 386/hr. by 10%, Quality (DPMO of 457 vs a target of 600).

Ensure complete communication for turn of shift, managing 60+ employees, (pickers and packers) for outbound.

Trail-blaze the direction and priorities to ensure the realization of production goals. Hit or exceed attainment target of 90% daily.

Generate and utilize system reports and audit sheets to evaluate the shift progress, diminishing overtime percentages from 20% to 15%.

Manage, plan, or coordinate all operational activities required for timely and efficient distribution of products.

Ensure team production goals are met, maintain reports, and provide analysis of performance; improved production attainment by 40%.

Provide support and coaching of team, maintain manpower to meet order volume and capacity requirements.

Expedite transactions through the warehouse management system.

Prestigious Placement

HR Generalist

2016 - 2018

Expertly facilitated day-to-day recruitment and retention, reducing employee turnover from 50% to 30% and quality of candidates. Time to fill decreased from 10 days to 3 days.

Self-motivated and able to work independently without close supervision.

Manage, plan, or coordinate subordinate staff, reviews, and assesses performance, supports their professional development to optimize their contribution.

Managed e-verifying; reviewing new employees’ I-9 verification.

Optimize continuous training and development, manage employee attendance; resulting in a 10% improvement in employee attendance, gaining improvement in employee morale.

Attained responsibility for auditing payroll, orientation, and on-boarding of new employees.

Cummins, Inc

Materials Planner Analyst

2014 - 2016

Managed $10 million in inventory using ORACLE production system.

Cultivated the ideal work environment, employee morale, and productivity.

Facilitated Lean Manufacturing principles/practices and 6-Sigma methodologies; resulting in $1 million savings.

Managed weekly audits to ensure safety in workplace; improving housekeeping scores, dangerous occurrences and near hits in the facility.

Monitored and maintained material shortage reports, resulted in inventory accuracy improvement from 98% to 99.5%.

Plan, allocate, pick, manifest, and close daily waves of orders resulting in productivity improvement of 10% and the reduction of quality errors by 15%.

Reviewed and analyzed monthly production plan against target volume capacity and resources.

Cummins, Inc

Customer Order Manager

2010 - 2014

Managed parts accounts for 25 dealers and distributors in North America.

Prepared Suspension Code reports to entail the release of available parts.

Established the direction and priorities for my team to ensure the realization of business goals.

Managed $5 million of credit and debit in inventory for returns.

Provide information and resolve issues with customers, carriers, and warehouse associates.

EDUCATION

Masters Business Administration (MBA) – Webster University

Bachelor of Science (BS) – Jackson State University

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