Karla Torres

Customer service professional

Savannah, GA 31419

ad2kou@r.postjobfree.com

619-***-****

Authorized to work in the US for any employer

Work Experience

Enumerator/Census Taker

Census Bureau US Dept. of Commerce - Leesville, LA August 2020 to October 2020

• Perform door-to-door interviews, by mail or phone.

• Collect demographic information.

• Document and report results found in a particular town, state and country.

• Review data gathered from interview to check if they are complete and accurate.

• Submit completed tasks to a supervisor.

Collector

Bank of Hawaii - Kapolei, HI

September 2016 to October 2018

• Answer multiple inbound calls, in addition to making numerous outbound calls daily.

• Provide professional customer services/support via phone as well as via email.

• Intake of late payments for example, Car loans, mortgages, Home equity, credit cards.

• Offered programs to bring accounts up to date.

• Kept track of assigned accounts to identify outstanding debts.

• Planned course of action to recover outstanding payments.

• Located and contacted debtors to inquire of their payment status

• Created trust relationships with debtors when possible to avoid issues in the future. Receptionist

Henderson Nissan - Henderson, NV

January 2014 to September 2014

• Received and directed up to 200 incoming calls per day

• Greeted customers and ensured they were assisted in a timely manner

• Provided customer service assistance and answered enquiries and questions concerning products and services

• Logged and delivered messages to the appropriate staff member

• Received incoming and outgoing mail

Administrator Assistant/Dispatcher

Plains All-American L.P - Sidney, MT

September 2011 to May 2012

• Managed and received incoming calls for an oil and pipeline company

• Entered all resource orders into an automated logistics/supply database

• Received ingoing & outgoing mail

• Received and dispatched orders

• Proactively addressed problems and suggested solutions. Quality Assurance Specialist

Global 360 - Las Vegas, NV

June 2010 to January 2011

• Conducted quality assurance an organization specializing in converting paper records and documents into electronic format

• Completed data entry in support of conversion of filing systems

• Indexed and sorted paper documents ensuring scanning completely accurately and consistently

• Tagged files for action if required rescanning of information Pool Cashier

Rio All-Suite Casino - Las Vegas, NV

April 2009 to October 2009

• Greeted Customers with a great positive attitude and big smile

• Handed towels to guests

• Processed customer payments for the rental of bed floats.

• Booked cabanas

Receptionist/ Cashier

United Chrysler Jeep

October 2008 to September 2009

• Operated a switch board managing 30+ lines

• Received and processed down payments for vehicles

• Filed payroll paper work

• Scheduled appointments for car maintenance (Reynolds & Reynolds System software) Greeted customers, made sure they were being helped Sales Asst. /Closer/Cashier

Susie's Deals

October 2006 to January 2008

• Provided retail customer service for a high tempo store completing transactions valued at up to $5,000 per day

• Deposited receipts at bank on a daily basis

• Ensured customers were being helped and found everything they were looking for based on their needs and desires

• Tracked inventory and stocked shelves sorting garments by color Education

Certificate in Pharmacy Technician

Pima Medical Institute - Las Vegas, NV

2013 to 2013

High School Diploma in Nevada

Las Vegas High School

2008

Skills

• Customer Service

• Call Center

• Office Experience (6 years)

• Microsoft Windows

• Quality Assurance

• Order Entry

• Door-to-Door Experience

• Microsoft Word

• Inventory Control

Languages

• Spanish - Fluent

Additional Information

• Over five years' experience in customer service

• Excellent communicator who builds strong rapport with customers

• Strong office administration skills

• Organized with excellent attention to detail

• Proficient in Reynolds & Reynolds scheduling and tracking system software (vehicle dealerships)

• Proficient on Windows Office Suite

• Fluent in English/Spanish

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