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Customer Service Experience

Location:
Springfield, IL, 62704
Posted:
January 08, 2024

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Resume:

Ashvin Vyas

*** * ****** ** ***#**

Springfield, Illinois,62704

Cell: +1-847-***-****

ad2ko3@r.postjobfree.com

Platforms:

Window 10,12

Microsoft word

Microsoft Excel

Data Entry Scanning,

Office Equipment

QA Manual Testing

Employment History:

Walgreens

Westfield, NJ

Customer service-Inventory specialist

August 2022-Nov2023

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service

Engages customers and patients by greeting them and offering assistance with products and services

Resolves customer issues and answers questions to ensure a positive customer experience

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Recommends items for sale to customer and recommends trade-up and/or companion items

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records

Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader

Implements Company asset protection procedures to identify and minimize profit loss

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise

Completes resets and revisions as directed

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)

For consumable items, assists in stock rotation, using the first in, first out method and restock outs

Has working knowledge of store systems and store equipment

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Complies with all company policies and procedures; maintains respectful relationships with coworkers

Completes special assignments and other tasks as assigned

Attends training and completes PPLs requested by Manager or assigned by corporate

Amazon

FC Associate

jan 2022-july 2022

Receiving, stocking, and packing products and quality checks. Associates will fulfill customer orders with accuracy and efficiency.responsible for offloading merchandise trucks, deciphering work orders, locating stock, and packing items for shipment. They act in a junior role and report directly to the Warehouse Manager.

Vzoom Photography

Jan 2018-Current

Photographer-Videographer-Editor

Complete studio photography assignments, from family portraits to weddings, engagements, corporate headshots, pets, holiday themes and infant/toddler photo shoots. Leverage interpersonal skills to quickly build rapport with subjects. Perform Photography, Cinematography, Video and Photo Editing. Latest marketing and advertising skills, can create websites, computer knowledge can create files folders use server’s transfers downloading, converting. Adobe Creative Cloud (Photoshop, Lightroom, Illustrator, InDesign, Experience Design, Premiere Pro, After Effects, Animate, Dreamweaver, Fuse, Adobe Muse, Acrobat Pro DC); ActionScript; Final Cut Pro X; QuarkXPress; Capture One Pro,Wndow10

Zebra Solution- Motorola Solution

Buffalo Grove, IL

August 2017-December 2017

Service and repair electronics by replacing parts. Testing electronics to confirm working condition. Quality Inspect electronics. Basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections. Services customer product, including receiving/shipping. Reviewing customer complaints. Records work performed in the form of symptom codes and parts replacement reasons. Develops familiarity with a subset of products, processes, Operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards.

Perform General Electronics assembly, Mostly Working on Electronics Radio. Assembly of 2 way radios and modems, attaching labels, using a torque gun to assemble and connect small electrical pieces. Inspecting Different Verity of Radios, testing for Water Linkage, Bluetooth, Tune and then send it for final inspection. Maintain and clean Work Station and helping other employee when needed & Working as Team.

Front Desk Agent

RAMADA INN HOTEL - Wisconsin Dells, WI

RED CARPET INN, North Chicago, IL

Comfort Inn Englewood, OH

August, 2016 - July 2017

Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone, to ledger. Deposits guests' valuables in hotel safe or safe deposit box.

Photographer - Videographer (President)

Shivam Photography Inc. Schaumburg, IL

Jan 2008 — July 2016

Duties include Product photography-Videography, scanning, retouching, adjusting exposures, cropping, lighting setup, color correcting using Photoshop The job helped develop a wide range of skills from product photography, setting up photo shoots using studio Lights, photographers and backgrounds for all kinds of layouts Extensive experience in Brochures, logos, informational Graphics, products, Multimedia, Signage, people Photography and catalogues Activity in Producing Company catalogues, Print media in magazines, business cards, logos, and letterhead Dedicated, creative reliable and customer service oriented employee visualizing staff opportunities to utilize knowledge of digital photography, Photoshop, Highly trained in Photoshop editing, image manipulation, and image restoration

Photography, Prepared commodities for merchandising which incorporate framed images, photographic albums, printed pictures, etc. Researching about suitable photographic prospects, determining apt subjects, and discovering assorted locations (scenes) for capturing the exact images or video shoots Coordinating with the consumers for Confirming the type, quality, and Usability of Images Besides, conferring about the technical issues, if any Operating a panoramic range of instruments like flash attachments, tripods, etc., apart from the high-tech digital and customary cameras Implementing air brushing and other required methods for resizing, colorizing, and enhancing the pictures along with their negatives Getting actively involved in the investigation and study of newfound photography components or techniques. Adding appropriate captions, titles, or text to the images Creating/improving innovative photographs that best complement to the story in a definitive visual manner

Latest marketing and advertising skills, can create websites, computer knowledge can create files folders use server’s transfers downloading, converting.

Data Input Associate & Public Service Representative

Secretary of State of Illinois, Springfield, IL

January, 2007 — December, 2007

Under direct supervision of the Executive I, performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; Serves as information clerk to public; Explains improper actions to applicants during the examination; Reviews and completes driver license applications for processing; checks appropriateness and validity of applicant identification documents

Administers and grades written drivers examination; explains incorrect test responses, codes applications according to results; Administers vision tests and operates for applicant’s photographic equipment to prepare photo identification (ID) or driver’s license for applicants. Performs cashier functions for driver license fees.

Enter accident on driving record, utilize multiple screens and sends to appropriate personnel for further action based on the issuance of tickets, alcohol involvement, est.; Send report back to Illinois Department of Transportation electronically upon completion. Data enters information to the Illinois driver license files to update information upon receipt of convictions from the courts and address changes; Batches and prepares documents for microfilm; Prepares daily and weekly working reports for submitting to the supervisor. Enter accident on driving record, utilize multiple screens and sends to appropriate personnel for further action based on the issuance of tickets, alcohol involvement, Send report back to Illinois Department of Transportation electronically upon completion

Data enters information to the Illinois driver license files to update information upon receipt of convictions from the courts and address changes; Batches and prepares documents for microfilm; Prepares daily and weekly working reports for submittal to the supervisor. Performs a variety of technical clerical works relative to the Hearing process. Reviews document to ensure petitioner met minimum requirement in accordance with Administrative Hearing Rules; Opens stamps and distributes incoming mail reviews request for suspension, revocation or cancellation of driver license. Prints driving record abstracts as required and coding all information of petitioner, address change, Coded attorney’s name and addresses then loaded all the information carefully and send them for reviews with Hearing officers.



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