Process Improvement Follow Up

Sean Michael Valrie

**** ******** ** *******, ** 30324 (678) 294 – 8930 **********@*****.***

STRENGTHS AT A GLANCE

·Strong industry related construction knowledge

·Strong knowledge in water and fire mitigation, mold remediation

·Experience in handling claims with Public Adjusters and contractors

·Proficient in Xactimate (all versions) and sketch

·Proficient in Symbility

·Permit processing

EXPERIENCE

CATERPILLAR INSURANCE COMPANY - Nashville, TN

Insurance Claims Analyst 02/2018 - CURRENT

Duties include review and analyze mitigation claim reports based on standards including: correct invoicing of line items, critical review of data in the record of drying conditions, correct labor efficiency, price list variation, equipment sizing, etc.

Submit claims within established guidelines for commercial and personal lines clients and insurance customers, and follow up on the status of all claim files with clients.

Keep insureds informed about the claim status with clear, timely and accurate written/oral communication.

Demonstrate thorough knowledge of property claims and process documents that requests draws for checks distribution of funds.

Assists with process improvement and creation of standard operating procedures to better meet client requirements.

First Acceptance Insurance Company of Tennessee - Knoxville, TN

Claims Processer 06/2015-02/2018

Exercise proper investigative tactics on resolving homeowners’ insurance problems while processing claims within a timely manner

Thorough knowledge of requirements and ensure compliance with all privacy rules and regulations to maintain client confidentiality

Accurately document all work completed on accounts for easy follow up and collaborate with management regarding any complex claim issues

Participate in all meetings for professional development and submit recommendations toward process improvement

Demonstrate thorough knowledge of property claims and process documents that requests draws for checks distribution of funds

Participate in meetings for professional development and updates on company process

Answer incoming calls and route appropriately

Submit recommendations towards process improvement and streamline process in order to enhance overall efficiencies

Georgia State University - Atlanta, GA

Advertising Coordinator 01/2014-05/2015

Negotiated rates and positioning for media ads to include print and online

Worked with editors and graphic designers to layout ads submitted

Maintained and updated copy of The Signal’s data sheet

Built relationships to provide repeat business and excellent customer service

Contacted area businesses via phone, in-person appointments and networking events

Target, Snellville, GA

Team Leader 10/2009 – 11/2015

Delivered fast, fun and friendly service to Target guests, both face-to-face and by supporting sales floor team.

Performed cashiering, stockroom upkeep and store upkeep as needed; involved in the selling and cash handling of both Starbucks and Food Avenue cash registers when necessary.

Utilized conflict resolution skills to address all employee relations issues and determine disciplinary action when needed

Reviewed financial and payroll reports daily to ensure the store is operating within budget

Performed leader on duty responsibilities including overseeing total store operations, managing team workload, and making executive decisions to drive sales in a $8M store

EDUCATION / CERTIFICATIONS

Georgia State University – Atlanta, GA January, 2013– May, 2015

Bachelor of Science in Exercise Science

Texas All Lines Adjuster License

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