CHARLESETTA VAUGHN-GLOYD

**** ********* ***** *****

Spring, TX 77373

ad2kn5@r.postjobfree.com 281-***-****

CAREER OBJECTIVE: Driven, dependable, hardworking individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization.

PROFICIENCIES: MS Excel; MS Word; MS PowerPoint; Typing Speed: 45 WPM, Data Entry, 10-key

PROFESSIONAL SKILLS

Written and verbal communication, Problem solving skills; Accounting, Payroll, Banking Systems, Healthcare Law, HIPAA Compliance, Charting, Filing and Processing Co-Payments, Insurance Billing Procedures

Human Resource and Management, Organizational Improvements, Appointment Scheduling

CMS1450, UB04, CMS1500, Healthcare Claim Cycle, Insurance Verification, Business Office Operations, Medical Office Procedures,

Medical Practice Management Systems, Practice Structure, Leadership & Management, Medical Terminology, Anatomy & Physiology

EXPERIENCE

TeleTech INC – Houston, TX 08/2017-12/2017

Customer Service Representative Checked to ensure that appropriate changes were made to resolve customers' problems Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Determined charges for services requested, collect deposits or payments, or arrange for billing Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Referred unresolved customer grievances to designated departments for further investigation Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Solicited sales of new or additional services or products

Best Website Designs – Houston, TX - 04/2014-09/2017

Customer Service Representative Checked to ensure that appropriate changes were made to resolve customers' problems Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Determined charges for services requested, collect deposits or payments, or arrange for billing Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Referred unresolved customer grievances to designated departments for further investigation Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Solicited sales of new or additional services or products

On Assignment Staffing – Houston, TX - 05/2012-05/2013

Phlebotomist Drew lab orders for a Doctor’s office, Input lab orders in the system Verified If payments were needed Prepared specimens for pickup by courier CPR and 1st Aid Certified Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture Follow infection-control and safety procedures in carrying out daily phlebotomy functions Prepare blood-collecting equipment, draw blood, and safely store and transport samples Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood

Clinical Pathology Lab – Houston, TX - 06/2010-05/2012

Data Entry Compared data with source documents, or re-entered data in verification format to detect errors Compiled, sorted and verified the accuracy of data before it is entered Entered data into a computer, operated a variety of office machines, and performed other clerical or administrative duties Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media Located and corrected data entry errors, or report them to supervisors Maintained logs of activities and completed work Selected materials needed to complete work assignments Stored completed documents in appropriate locations

Medical ProSource – Houston, TX 01/2010-06/2010

Data Entry Compared data with source documents, or re-entered data in verification format to detect errors Compiled, sorted and verified the accuracy of data before it is entered Entered data into a computer, operated a variety of office machines, and performed other clerical or administrative

duties Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media Located and corrected data entry errors, or report them to supervisors Maintained logs of activities and completed work Selected materials needed to complete work assignments Stored completed documents in appropriate location

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2020

Fully accredited, accelerated program providing instruction in healthcare management, leadership skills, business office operations, computer applications, healthcare delivery and accounting systems. Program content includes personnel management, customer service, employee benefits and adherence to healthcare laws, regulations and ethics. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

National Institute of Technology Medical Assistant, 2002

Medical Assistant (MA) are trained medical professionals who work in hospitals, doctor’s offices and clinics. They assist with patient care and assessment, perform treatments and administer medications. They also provide assistance to doctors and other health care professionals. These programs are made up of the classes and clinical time needed to gain the knowledge, skills and experience necessary to work as a medical assistant. Medical assistant training programs cover a variety of courses pertaining to health, office administration and patient care. Core classes teach students the information needed to develop the knowledge and skills necessary to perform the job duties of a medical assistant.

Contact this candidate