Project Manager Business Analyst

Arthur L. Baltazar cell: 626-***-****

E-mail: ******@***.***

*******@*****.***

Skype ID: art.baltazar1962

US Citizen

LinkedIn: https://www.linkedin.com/in/art-baltazar-053bb312/

System Admin/Sr Support, Project Manager Lead/Architect/M365 Admin

Skill sets: MSOffice 10,13,16, Office 365, Design, Architect Infrastructure, MS Teams, Exchange online migrations. SharePoint. Azure Admin Architect AAD administration. PowerShell, MS Teams, MDM, MCAS, INTUNE, AVD support. Mobile Iron. SCCM, Security Policy /Enterprise Corporate support, Implantation and configuration of 0365, M365, D365 CRM online, Exchange Server/10/13, MS Servers /08/12. AWS services.Jump cloud administration. Cisco Meraki switches GUI. POS Support, Windows 7, Migration Windows 10, Zscaler support. Skype Migration., OneDrive, Tenant-to-Tenant migration. VOIP. Android, Apple Devices. Power apps, Sass Application Package Design in Infrastructure and configuration, Citrix Client, Project Lead. Cyber Security.

CBTS\Synchrony Bank - New York June 2022 – June 2023

System Engineer Architect, Admin, Project Coordinator 0365/Teams/Business Analyst

MS Office 10/13/16 O365, M365, D365 ERP system admin and support., ADFS, Azure Architect Exchange online, Cloud, MS Teams SharePoint, Skype OneDrive, Intune. IOS deployment Configuration of 0365, Okta MFA, SaaS application, Dev ops working with Agile software and Test automation. BitTitan or Quest Migrations, AD to Azure migration, Hybrid migration. On-Premise to cloud migration using Azure Quest migration Tool and Automation tools for Azure.

Teams/Intune MDM, SCCM support and configuration, MS Teams, Power apps

AD admin and Azure Endpoint Management Devices, AVD support, Migration of O365 of MS Teams, OneDrive, OneNote, SharePoint online. Cyber Security, .My Patch PC, third-party software for Intune.

Monitor and Deploy and manage support. 20,000 user support

.

UBSA3 Technology: FAA Los Angeles Jan 2020 – Dec 2022

System Engineer Architect /Manager/Admin 0365/Teams/ Business Analyst

MS Office Migration of O365, M365, ADFS, Azure Architect Exchange online, Cloud, MS Teams SharePoint, Skype Migration and support for SOS, OneDrive, Intune. Configuration of 0365,Okta MFA SSO, Power apps. Saas Applications, Dev ops working software Development software.

Teams/Intune MDM, SCCM support and configuration, Migration of Skype to MS Teams,

AD admin and Azure Endpoint Management Devices, AVD support, Migration of MS Teams, OneDrive, OneNote, SharePoint online. IOS deployment. Cisco Phones, Aruba Phones My Patch PC, third-party software for Intune. Azure Storage management

Quest migration and Bit Titan migration. 60,000 user support

.

Robert Half: TCS: DbSchenker, BreakthruBeverage, PCM, Luxury Optical Feb 2017 – Oct 2019

Support, all over the US, home location Las Vegas

Sr System Engineer Architect, Admin 0365/Project Manager, Lead/Business Analyst

MS Office, Migration O365, D365 ERP system admin and support., Azure Architect Exchange online, Google Cloud, MS Teams, SharePoint, Skype OneDrive, Intune. Onshore/offshore support, Configuration of 0365, Skype Migration, Google Suite cloud migration. and SOS support

Engineer, Server/08/12, Exchange Server, Cisco Meraki Switches MCAS, Intune, MDM, Windows 10, 7 System support. PAM, POS, NCR system, Migration Bit Titan .win 7, win 10, Mini Mac, VMware, VSphere, ESXi, Citrix app, AVD support, Kaseya, Endpoint protection Bit9, Bit locker encryption, Management Hardware. Aruba Phone system, Cisco phone systems

Worksites and control of New Inventory and old Inventory. 20000 users.

Bititan migration tool and Quest Migration Sharegate tool for migration. Cyber Security

Sr System Engineer Admin 0365 Architect

ITC InfoTech /Driesell’s Inc. Watsonville, ca (4300 users) Aug 2017 – Nov 2017

Office, 2016,, Migration of Office 365, Exchange on-prem/online, Cloud Applications, SharePoint, PowerShell, Citrix

OneDrive, Yammer, Lync/Skype for Business, PST support, I Map, Pop, SMTP, VoIP and network support. Wires shark Analyst Filter. Migration of O365, D365 ERP system admin and support. Cyber ark security. PC/MAC support

Active Directory (AD) Azure Architect for use with O365 Migration, Teams VPN, Corporate support

Messaging Engineer, Server/08/12, Exchange, MCAS, Intune, MDM Migration from Windows 7 to windows 10., Configuration of 0365, Enterprise Vault working with Outlook. Bit locker encryption

Trimaxamericas, West Coast, Calif, NV, AZ, WA, OR (1000 users) Sept 2016 – Feb 2017

O365 System admin/Field Support

Migration of all including of Office 365, Exchange on-prem/ Cloud Applications, SharePoint online, PowerShell scripting. Bit locker encryption, Teams, SharePoint, OneDrive, Lync/Skype for Business, Yammer, Teams PST support, I Map, Pop, SMTP, VoIP network

Cisco Switches (AD) Azure AD Office 365, Intune, MCAS Migration Windows 7- windows 10

Support on both PC/MAC, Wintel workstations, SCCM, Kaseya, VDI setup and support, VMware, image.

Technicolor, Ontario, CA (Finance Dept.) April 2016 – Sept 2016

Sr System Support Analyst,

Support VMARE, VSphere, ESXi VDI, Managing, AD, Office,10,13,16, Office 365, Exchange on-perm, Messaging Engineer Cloud Applications, SharePoint, PowerShell, Bit locker encryption

Alcatel-Lucent switches. Cisco Switches, VoIP, MFP print servers. Migration from Windows 7 to windows 10, Citrix and support, Google Cloud services along with Suite, Enterprise Vault. Cyber Ark security.

Active Directory, ADDS, Backup and Dell Recovery, DNS, DHCP, SCCM, Zen desk

Federation Services (ADFS) and Use of Azure for use with Office 365, VMware Horizon View,

Microsoft Exchange 2007/2010/2013/migration/support over O365 online, Intune, MDM, Messaging Engineer, VMWare, VDI, ESXI, MIM, IIS Inventory control, VPN, Cisco VPN

Business Analyst

Alcatel-Lucent Enterprise, (Volt) Calabasas, CA (600 users) June 2015 –April 2016

Exchange, AD, Office 07,10,13, software Migration to Office 365, Exchange on-perm/online, Cloud Applications and SharePoint, SCCM, Citrix, Zen desk, VMware, VSphere Esxi, Migration from Windows 7 to windows 10

Migration /deployment of new PC, Trained users Office 365, Win 7,8,10, IE and Firefox,

Support with the Executive employees with Outlook, Azure, Office 365 Intune MDM, and Support on Dell Servers Dell laptop desktop. Production support and services. Service Now Ticketing. Communication and, ITIL,IIS Technical Writing OneNote Support VMARE, VDI, Managing also VDI sessions, PC/MAC, MIM inventory, MacAfee

LRN Corp LA, CA (Finance/Legal Dept.) April 14 May 2015

System Administrator (300 users)

Active Directory, Group Policies Exchange, Office 2010,13, Office 365, VPN, VMware, ESXI, SharePoint,

Network, Cisco routers and switches. PC/ Mac, Server 03/08, Migration/Deployment, Skype/Lync, MS VPN

Project / Visio, Lenovo Systems, Migration, Windows Xp to Windows 7 Altiris solution support, Win 7, Citrix, IE, Firefox

Apple, Androids MDM, Intune, Mange, Maas360 support, POP/I Map/MTP, SQL DB, Avaya, Network infrastructure, technical writer, inventory/ordering software application I Manage Desk Site and Adobe X Bit locker encryption,

Henry Mayo Hospital, CA (System Administrator) Oct 2013-Dec 2014

Active Directory, Group Policies, Network Desktop PC/Mac, SCCM, LAN/WAN, Footprints and Encryption

Office 2010, office O365 Migration Camis, Health stream, Training Migration /deployment of new PC classrooms and Cisco Wi-Fi,MDM, Intune, Cisco VoIP phones, Lync, Maas360 support phones, Altiris solution support, Bit locker

Citrix, Zen desk Exchange 2007, DNS, DHCP IBM desktops /laptops, Migration Win 7, IE and Firefox, VPN, Mobile SAN Administration, Devices Apple, Androids, Doctor and Executive support with Network Dell Hardware.

Providence Hospital LA, CA (Epic Analyst/Project Business Analyst) Jan 2013-Nov2013

Epic Upgrade, Network/Desktop support, Coordinate AD, SCCM, Migration XP to pro 7, Project scope and inventory, Maintain Cost and Schedule with classroom training/staff, Windows Migration, SAN administration.

LAN/WAN, Wireless Mobile Devices Apple and Android. MDM, Maas360,0365 support, Laboratory Information Management Systems, Epic software management.

PAR Technology LA, CA (Desktop Support) Oct 2012-March2013

POS Upgrade, Network Desktop support, Xpeint Software integrated with Hardware.

Configuration system, Imaging, Peregrine, SCCM Migration /deployment, ITI,IIS

POS system, Lan & WAN, Wireless Avaya, mobile devices, Apple and Android, Crowd strike,

MacAfee enterprise, AD, Managing, Exchange server 2007 support, DNS, DHCP and HP printers

99Only Store, Commerce, CA (Lead System Support Analyst) April 2012-Oct 2012

Network support, Desktop support, POS systems for 99 Cent Stores and a migration to Win 7.

Configuration system, Cisco Routers and Switches, upgrade on SAP webservers. Updates on Server/IoS servers.

Dell Servers Desktops, HP Desktop, Mac Laptops. Lan & WAN and Wi-Fi Printers, ITIL

Active Directory, Exchange, Blackberry and iPhone support. ELD, Ecommerce software, Freight Software support

Flowserve, Vernon, CA (LAN/Desktop support) Feb 2012 – July 2012

AD, Network / Desktop support, Migration to Windows 7 from XP, MAC, Tiger X. Linux

SCCM. Migration from Notes 8.5 to Office 2010, Exchange 2007, Project 2003 and Peregrine SC.

Dell, Desktop /Laptop, Mac Laptops and Quads, LAN/Wireless, Wyse Terminals and Smartphones

ELD, MacAfee enterprise, Freight Software support VDI sessions, over 400 users.

EPA/CTS, Las Vegas, NV (Desktop Support) Oct 2011- Dec 2011

Desktop support, Network support, service desk transaction into Windows Server 2008

Lotus Notes 8.5 support, Migration to Windows 7 pro from Windows XP, MAC and Tiger X

Dell, HP desktop/laptop, With executives within UNLV College, LAN Support for 500 users

Providence Hospital, Burbank, CA (Helpdesk Analyst) Jan 2010- Oct 2011

Phone support for new software Go live with new Meditech and Training of Super users.

Exchange support on user passwords. Altiris solution support, Laboratory Information Management Systems, Epic software management.

Dell, HP, MAC, desktop and Laptop, and wireless support, Wyse Terminals Lan Support

Kaiser Permanente (System Administrator) Dec 2007-Sept 2009

Support on Lotus Notes, setup user’s accts and database archives

Active Directory, Altiris solution support, Migrations to Windows, SAN administration.

Network support along with Desktop support and Medical billing software

Par Technology (Field Tech) Oct 2006- Jul 2007

Working on POS system for all major fast food Industry, POS in Xpient software and hardware

Support with Registers, Printers, Windows XP embedded system.,ITIL

LAN system 100BT and 10B2 system.

LAUSD (Sr/ Lead. Helpdesk Manager) Dec 2003- Jan 2006

Service Desk reconstruction and Transition, QA and Documentation, In charge of Epals email system for the LA Unified School District. Supported Outlook, Outlook express, Entourage and Other email clients, which includes system within Windows 95, 98, NT, 2000 and XP, Office2000 and Project 2000

St Joseph Hospital/TRW/Warner Brothers Jan 1999 – Nov 2003

PC Network Analyst/Help Desk/Desktop Support

Migration from Windows 2000, NT to 95. Exchange Server support,,SQL server Visio, IE, Netscape.

PC/MAC rollout for the Y2K Compliant, Cisco Routers, Bay Networks Hubs. Hardware/software problems, Altiris solution

support,

Laboratory Information Management Systems, Epic software management.

Certifications:

Azure Active Directory Service

Business Analysis Techniques for Business Transformation

Configure Manage SharePoint Online

Configure and Manage Microsoft Teams

Improve Skills as M365 Enterprise Administrator

Managing Modern Desktop (MD-101)

Managing Project with Microsoft 365

Microsoft Cloud Fundamentals Administering Office 365 and Intune

Microsoft O365 for ITS Pros (2021)

Microsoft O365 Essentials for Administrators

Microsoft O365 Administration for O365/M365

Microsoft O365 Administration supporting User

Microsoft Teams Essential Training

Microsoft 365: Implement Security and Threat Management

SharePoint Online admin Essential Training

SharePoint Online Essential Training beyond the Basics

Windows 10 Administration

Windows 10 IT support Troubleshooting

Windows 10 Security

Windows 11 Essential Training

Education: Horizon Education Center April 01- June 01 Novell 5.11 Admin

Windows 2000/Server/ Workstation

Computer Learning Center Aug 92 - Oct 93

Los Angeles, Ca

Electronic Computer Technology Certificate

Glendale College, Glendale Calif. Sept 88 - June 92

Airframe & Power plant Certificate

Computer Science, Certificate A, Network +

U.S. Marine Corps June 81 - Oct 89

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