SARAH DALLAS

SUMMARY

Dynamic management executive with over a decade

of successes in catapulting revenues, growing market share and building highly profitable account bases for diverse organizations. Strategic in establishing top- performing teams committed to surpassing business

objectives in alignment with corporate mission,

policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients. Dedicated Customer Service

Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully

works as part of team to reach personal and business goals. Known for successfully handling escalated

customer support issues. Highly-focused and

ambitious with extensive customer service, public

relations and philanthropic background. Astute and proactive problem-solver possessing elevated

business and operations acumen honed through

progressive career history, diverse industries

knowledge and accomplished education. Talented in

key HR functions, spanning employee hiring, training, development and retention-promoting relationship

building.

EXPERIENCE

Bartender - 07/22 -Currently Employed

Tenbrook Station Lounge- Arnold, MO

• Open and close lounge

• Serve patrons beverages

• Communicate well and use strong interpersonal

skills to establish positive relationships with guests and employees.

• Reconcile shift transactions, balance cash drawer. BDC Manager- 07/2022 – 10/2023

CONTACT

Address: 113 County Rd.

Crystal City MO 63019

Phone: 636-***-****

Email: ad2kkm@r.postjobfree.com

SKILLS

• Effective Communication

• Community Outreach

• Friendly, Positive Attitude

• Good Work Ethic

• Organizational Skills

• People Skills

• Critical Thinking

• Active Listening

• Computer Skills

• Problem Resolution

• Supervision & Leadership

• Relationship Building

• Team Building

• Training & Development

• Microsoft Office

• Basic Math

• Data Management

• Employee Relations

• Hiring and Onboarding

• Leadership Development

• Training Development

• Policy Improvement

Recommendations

• Payroll Administration

• Problem Solving

• Performance Management Sys.

• Staffing and Recruiting

• Compensation and Benefits

Administration

• Administering Disciplinary

Procedures

• Exit Interviews and Processes

• Health and Safety Programs

Sunset Ford - St Louis, MO

• Overseeing all BDC internet daily operations and management including the centralized call center.

• Administered CRM, including personnel changes,

email templates, permission sets, follow- up

programs.

• Designed and updated auto dealership website,

social media, including; Facebook, Twitter, Google Plus, Instagram.

• Training staff regarding sales process, product

knowledge, computer software, policies and

procedures.

• Overseeing all operations of BDC call center

including; incoming sales calls, outgoing follow-up calls and internet leads within the business

development center and call center.

• Maintaining and monitoring daily, weekly, and

monthly goals set by the dealership.

Restaurant Manager - Bartender, 03/2020 - 07/2022

Memories at Jr's Saloon - St Louis, MO

• Coached team members on food safety and

sanitation processes, customer service, menu

education and up-selling techniques to drive

revenue.

• Communicated well and used strong interpersonal

skills to establish positive relationships with guests and employees.

• Performed opening and closing procedures each

day.

• Reconciled daily transactions, balanced cash

registers and deposited restaurant's earnings at

bank.

• Oversaw food preparation, production and

presentation according to quality standards.

Customer Service Manager, 02/2019 - 10/2021

Walmart - St Louis, MO

• Established positive rapport with customers,

managers and customer service team members to

maintain positive and successful work

environment.

• Maintained knowledge of company products and

services to promptly resolve complaints and

concerns.

• Assisted staff with resolving complex customer

issues and implementing targeted solutions.

• Upheld quality control policies and procedures to increase customer satisfaction.

• Troubleshot shortages and overages to support

• Hiring and Firing

• Advising Department Managers

• Training Needs Analysis

• Dispute Mediation

• Budget Administration

• Personnel Information Systems

• Regulatory Compliance

• Staff Compensation

• Accident Investigations

• Cross-Functional Collaboration

• Statistical Data Analysis

• Drafting and Administering

Contracts

• Negotiation Tactics

• Bargaining Agreements

• Program Modification

• Team Leadership

• Decision Making

• Employee Motivation

• Staff Scheduling

• Goal Setting

• Business Leadership

• Focus and Follow-Through

• Cost Reduction

• Originality and Creativity

• Sales Promotion

• Financial Statement Review

• Revenue Forecasting

• Policy/Program Development

• Mathematical Calculation and

Reasoning

quality control efforts.

• Evaluated employee job performance and

motivated staff to improve productivity.

• Generated KPI reports to track and improve

metrics.

• Executed on-time and under-budget project

management to resolve complex issues.

Business Manager, 05/2014 - 02/2020

TD Window and Door Solutions, LLC - St Louis, MO

• Utilized matrixed system to present customers

with buying options, achieving targeted sales goals.

• Developed strong supplier relationships by

obtaining alignment and delivering on mutually

established goals.

• Communicated client priorities, delivering

presence and business objectives.

• Used variety of software packages to support sales functions.

• Managed initiatives and resources to meet DCF and ROI targets.

• Interpreted trends and other sales analysis data to assist senior management.

General Manager, 01/2008 - 05/2014

TitleMax Title Loans - Pacific, MO

• Designed sales and service strategies to improve revenue and retention.

• Complied with company policies and government

regulations to prevent and detect rule violations

and protect organization from fines and lawsuits.

• Led employee evaluations with constructive

feedback to boost performance.

• Recruited, trained and empowered employees to

achieve key performance indicators.

• Administered employee discipline through verbal

and written warnings.

• Created schedules and monitored payroll to remain within budget.

• Guided management and supervisory staff to

promote smooth operations.

• Enhanced operational performance by developing

effective business strategies, systems and

procedures.

• Tracked monthly sales to generate reports for

business development planning.

EDUCATION AND TRAINING

Bachelor of Arts, Business Administration and

Management, 04/2008

Missouri College - St Louis, MO

• 2004-2008 - Honor Roll

• 2004-2008 - Dean's List

Associate of Applied Science, Registered Nursing,

05/2002

Sanford-Brown College - Fenton - Fenton, MO

Excellent References Available

Upon Request

Contact this candidate