Customer Service Social Media

Joseph D. Aserios

**** ********* ***** ********, ** 75141 *************@*****.*** +1-206-***-**** Education:

B.A. International Studies & Global Studies High School Diploma University of Washington Father Dueñas Memorial School Bothell, WA Chalan Pago, GU

Graduated: June 2018 Graduated: May 2014

Work Experience:

Amazon Logistics, 9186 Van Horn Drive, Dallas TX 75241 Parcel Delivery Associate & Scheduler

November 2023 - Present

● Coordinated package delivery for on-time customer satisfaction.

● Efficiently sorted and organized packages for delivery routes.

● Handled customer inquiries and concerns, providing excellent customer service.

● Scheduled associates based on availability to ensure continuous workflow.

● Managed helpers and collaborated with team members to ensure efficient delivery operations. Genpact, 3300 E Renner Road Richardson, TX 75082

Marketing Associate

February 2022 - May 2023

● Utilized online web traffic acquisition to improve client's Click Through Rate

● Lowered the company's Cost Per Click by managing the daily budget on ad campaigns.

● Conducted market research and analysis to identify target audiences and market trends

● Assisted in developing and executing marketing strategies to drive brand awareness and customer acquisition.

● Managed social media accounts, created engaging content, and monitored performance metrics.

● Assisted in planning and executing marketing campaigns across various channels, including email marketing and digital advertising.

● Monitored and reported on campaign performance, making data-driven recommendations for optimization.

University of Washington, 18115 Campus Way NE, Bothell, WA 98011 Budget Analyst I

January 2018 - June 2018

● Managed school funds allocated for student organizations, facilities, and employment

● Analyzed organization requests for funding based on student body necessities

● Monitored and budgeted funds via use of Google Sheets and Microsoft Excel. STAR Protection Agency, 875 124th Ave NE Ste 101, Bellevue, Washington, 98005 Security Officer & Front Desk Receptionist

February 2015 - November 2020

● Conducted regular patrols to monitor premises and ensure the safety of individuals and property

● Enforced security policies and procedures to maintain a secure environment

● Prepared detailed incident reports and maintained accurate records of security-related activities Skills:

● Proficient in package handling, sorting, and delivery procedures.

● Excellent knowledge of local routes and navigation systems.

● Strong attention to detail and ability to maintain accurate records.

● Exceptional time management and organizational skills.

● Excellent customer service and communication skills.

● Ability to work independently and meet delivery deadlines.

● Proficient in market research and analysis, identifying target audiences, and developing marketing strategies.

● Strong knowledge of digital marketing channels, including social media, email marketing, and content creation.

● Experience in campaign management, including planning, execution, and performance tracking.

● Excellent written and verbal communication skills, with the ability to create compelling marketing content.

● Proficient in using marketing tools and software, such as Google Analytics, CRM systems, and social media management platforms.

● Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.

Certifications:

● Google Analytics Certificate (September 2021)

● Teach English as Foreign Language Certificate (May 2018)

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