Denise M. Carter

*** ****** **** ****** *** Market, AL 35761

ad2kj0@r.postjobfree.com 256-***-****

SKILLS

●Ability to multitask.

●Knowledgeable and proficient with microsoft office.

●Excellent customer service and strong communication skills.

●Ability to answer multiple phone lines.

●Highly organized with superior attention to detail.

EDUCATION

Drake State Technical College September 2004

Diploma Medical Billing and Coding

Drake State Technical College September 2009

CNA Certificate

Paducah Tilghman High School May 1991

General Studies

Virginia College at Huntsville May 2004

Medical Billing and Coding Diploma

Employment History

Legal Administrative Assistant-Remote 05/2023-Present

Employer: Department of Defense Veterans Affairs

110 9th Ave S. Nashville, TN 37203

Salary: 37,696 40 hours/ per week

Supervisor: Sharsha Foster 1-800-***-****; Maybe contacted

Assisted Veterans on a daily basis with their Benefits while providing exceptional customer service.

●Answered multiple calls in a timely manner.

●Processed request from Veterans regarding their benefits.

●Submitted claim documents on their behalf.

●Ensured satisfaction with patience and a positive attitude.

●Mailed, emailed and faxed documents to Veterans.

●Provided status of a claim and appeal for Veteran.

Bank Teller

Employer: PNC Bank 12/2021-05/2023

4806 Whitesburg Dr. Huntsville, AL 35802

Salary: $37,440 40 hours/ per week

Supervisor: Christopher Dombrowski, 256-***-****; Maybe contacted

Assisted customers on a daily basis with their accounts while providing exceptional customer service.

●Processed standard teller transactions for customers.

●Answered multiple phone lines.

●Ensured customer satisfaction with patience and a positive attitude.

●Balanced cash drawer.

●Balanced vault and performed ordering procedures.

●Responded to customers inquiries while identifying critical transactional issues.

Receptionist

Employer: The Orthopaedic Center 9/2019-12/2021

927 Franklin St. SE, Huntsville, AL 35801

Salary: $24,000 40 hours/ per week

Supervisor: Julie Zuidemann, 256-***-****; Maybe contacted

Provide full receptionist duties with great customer service.

●Register and process new patients.

●Verify accuracy and completeness of patient information and insurance documentation.

●Utilize scheduling systems to cancel appointments and mark no -show appointments.

●Schedule appointments and send messages to nurses or medication requests.

●Scan and copy patients' medical information into charts.

●Update demographic information upon check-in.

Receptionist

Employer: Pulmonary and Sleep Associates 7/2019-9/2019

725 Madison St. SE, Huntsville, AL 35801

Salary: $24,960 40 hours / per week

Supervisor: Lindsey Sanderson, 256-***-****; Maybe contacted

Provided full receptionist duties with great customer service.

●Scheduled appointments, tests and procedures.

●Registered and processed new patients.

●Verified accuracy and completeness of patient information and insurance documentation.

●Prepared patient charts.

●Answered and transferred calls using a multiple phone line system.

●Utilized scheduling system to cancel appointments and mark no-show appointments.

Receptionist 2/2016-7/2019

Employer: Creekside Family Practice

810 Franklin Street, Huntsville, AL 35801

Salary:$23,920, 40 hours/ per week

Supervisor: Cheryl Ary, 256-***-****; Maybe contacted

Performed general clerical functions.

●Scheduled follow-up appointments.

●Registered new patients.

●Verified and updated insurance information.

●Contacted patients for appointment reminders.

●Answered phones and sent refill requests for providers.

●Scanned, copied and received fax requests for medical information.

Front Desk Clerk 9/2015-2/2016

Employer: Huntsville Lung Associates

600 St.Clair Ave SW Huntsville, AL 35801

Salary: $20,800, 40 hours/per week

Supervisor: Valerie Thomas, 256-***-****; Office closed

Performed receptionist duties, customer service and other duties assigned for proper patient care.

●Checked patients in for scheduled appointments.

●Entered and updated patient demographics and insurance information.

●Performed data entry.

●Scheduled return appointments.

●Printed schedules and prepared charts.

●Answered incoming calls in a timely and professional manner.

Caregiver 7/2014-9/2015

Employer: Home Instead Senior Care

2715 Spring Gate Ln SE Huntsville, AL 35802

Salary: $18,700, 40 hours /per week

Supervisor: Julie Smith, 256-***-****; Maybe contacted

Provided assistance and care to consumers to ensure a level of independence.

●Provided companionship to consumers.

●Assisted consumers with daily care.

●Prepared light meals.

●Assisted consumers with personal hygiene care.

●Ran errands for consumers when needed.

●Assisted consumers with taking medications.

Caregiver 4/2014-8/2014

Employer: Redstone Village Retirement

12000 Turnmeyer Dr. SE Huntsville, AL 35803

Salary: $18,700, 40 hours/ per week

Supervisor: Annie Dunson, 1-800-***-**** ; Maybe contacted

Provided respite care to consumers with physical and emotional disabilities.

●Assisted consumers with daily living and hygiene tasks.

●Provided companionship to consumers.

●Prepared meals according to specific diet plans.

●Assisted in the development of social skills.

●Participated in recreation and therapy activities.

●Ensured safety and well being of consumers.

Assistant Manager 4/2012-1/2013

Employer: Approved Cash Advance

3700 BlueSpring Rd NW Ste. Q1 Huntsville, AL 35810

Salary: $20,800, 40 hours /per week

Supervisor: Chaundra Barnes, 256-***-****; Maybe contacted

Maintained general operations of the store.

●Responsible for opening and closing the store.

●Responsible for approval of cash loan applications.

●Responsible for bank deposits.

●Performed check cashing functions.

●Responsible for making calls to borrowers.

●Provided excellent customer service.

Bank Teller 2/2010-8/2011

Employer: North Alabama Educators Credit Union

2100 Sparkman Dr. NW Huntsville, AL 35810

Salary: $22,880, 40 hours/per week

Supervisor: Kelly Cuevas, 256-***-****; Maybe contacted

Assisted customers on a daily basis with their accounts while providing exceptional customer service.

●Processed standard teller transactions for customers.

●Answered multiple phone lines.

●Ensured customer satisfaction with patience and a positive attitude.

●Balanced cash drawer.

●Trained and coached new bank tellers.

●Responded to customers inquiries while identifying critical transactional issues.

Front Desk Clerk 8/2008-5/2009

Employer: Huntsville City Schools-ASFL

200 White Street Huntsville, AL 35801

Salary: $20,800, 40 hours/per week

Supervisor: Tammy Summerville, 256-***-****; Maybe Contacted

Provided receptionist duties with exceptional professionalism.

●Assisted with student needs and monitored student attendance.

●Assisted with student care in the clinic.

●Responsible for student safety to the designated area for the end day.

●Processed documents into the school database.

●Monitored and logged visitors.

Medical Clerk 6/2005-10/2005

Employer: Alabama Pain Center

600 Whitesport Circle SW Ste. A Huntsville, AL 35801

Salary: $18,720, 40 hours/ per week

Supervisor: Unknown, 256-***-****; permanently closed

Provided receptionist duties with superior professionalism.

●Printed daily appointment log for various tests and procedures.

●Collected and updated health insurance information.

●Answer multiple phone lines.

●Scheduled follow-up appointments.

●Updated demographic information upon check-in and over the phone.

●Scanned insurance information.

Bank Teller 8/1995-6/2005

Employer: Regions Bank

3027 Memorial Parkway NW Huntsville, AL 35810

Salary: $17,680, 40 hours /per week

Supervisor: April Amos, 1-800-***-****; Maybe contacted

Assisted customers on a daily basis with accounts while providing customer service.

●Performed sales and product information to customers.

●Processed standard teller transactions

●Trained and assisted new tellers.

●Balanced cash drawer.

●Balanced vault and performed various ordering procedures.

●Responding to customers inquiries while identifying critical issues.

Contact this candidate