Customer Service Administrative Assistant
Resume:
Denise M. Carter
*** ****** **** ****** *** Market, AL 35761
***************@*****.*** 256-***-****
SKILLS
●Ability to multitask.
●Knowledgeable and proficient with microsoft office.
●Excellent customer service and strong communication skills.
●Ability to answer multiple phone lines.
●Highly organized with superior attention to detail.
EDUCATION
Drake State Technical College September 2004
Diploma Medical Billing and Coding
Drake State Technical College September 2009
CNA Certificate
Paducah Tilghman High School May 1991
General Studies
Virginia College at Huntsville May 2004
Medical Billing and Coding Diploma
Employment History
Legal Administrative Assistant-Remote 05/2023-Present
Employer: Department of Defense Veterans Affairs
110 9th Ave S. Nashville, TN 37203
Salary: 37,696 40 hours/ per week
Supervisor: Sharsha Foster 1-800-***-****; Maybe contacted
Assisted Veterans on a daily basis with their Benefits while providing exceptional customer service.
●Answered multiple calls in a timely manner.
●Processed request from Veterans regarding their benefits.
●Submitted claim documents on their behalf.
●Ensured satisfaction with patience and a positive attitude.
●Mailed, emailed and faxed documents to Veterans.
●Provided status of a claim and appeal for Veteran.
Bank Teller
Employer: PNC Bank 12/2021-05/2023
4806 Whitesburg Dr. Huntsville, AL 35802
Salary: $37,440 40 hours/ per week
Supervisor: Christopher Dombrowski, 256-***-****; Maybe contacted
Assisted customers on a daily basis with their accounts while providing exceptional customer service.
●Processed standard teller transactions for customers.
●Answered multiple phone lines.
●Ensured customer satisfaction with patience and a positive attitude.
●Balanced cash drawer.
●Balanced vault and performed ordering procedures.
●Responded to customers inquiries while identifying critical transactional issues.
Receptionist
Employer: The Orthopaedic Center 9/2019-12/2021
927 Franklin St. SE, Huntsville, AL 35801
Salary: $24,000 40 hours/ per week
Supervisor: Julie Zuidemann, 256-***-****; Maybe contacted
Provide full receptionist duties with great customer service.
●Register and process new patients.
●Verify accuracy and completeness of patient information and insurance documentation.
●Utilize scheduling systems to cancel appointments and mark no -show appointments.
●Schedule appointments and send messages to nurses or medication requests.
●Scan and copy patients' medical information into charts.
●Update demographic information upon check-in.
Receptionist
Employer: Pulmonary and Sleep Associates 7/2019-9/2019
725 Madison St. SE, Huntsville, AL 35801
Salary: $24,960 40 hours / per week
Supervisor: Lindsey Sanderson, 256-***-****; Maybe contacted
Provided full receptionist duties with great customer service.
●Scheduled appointments, tests and procedures.
●Registered and processed new patients.
●Verified accuracy and completeness of patient information and insurance documentation.
●Prepared patient charts.
●Answered and transferred calls using a multiple phone line system.
●Utilized scheduling system to cancel appointments and mark no-show appointments.
Receptionist 2/2016-7/2019
Employer: Creekside Family Practice
810 Franklin Street, Huntsville, AL 35801
Salary:$23,920, 40 hours/ per week
Supervisor: Cheryl Ary, 256-***-****; Maybe contacted
Performed general clerical functions.
●Scheduled follow-up appointments.
●Registered new patients.
●Verified and updated insurance information.
●Contacted patients for appointment reminders.
●Answered phones and sent refill requests for providers.
●Scanned, copied and received fax requests for medical information.
Front Desk Clerk 9/2015-2/2016
Employer: Huntsville Lung Associates
600 St.Clair Ave SW Huntsville, AL 35801
Salary: $20,800, 40 hours/per week
Supervisor: Valerie Thomas, 256-***-****; Office closed
Performed receptionist duties, customer service and other duties assigned for proper patient care.
●Checked patients in for scheduled appointments.
●Entered and updated patient demographics and insurance information.
●Performed data entry.
●Scheduled return appointments.
●Printed schedules and prepared charts.
●Answered incoming calls in a timely and professional manner.
Caregiver 7/2014-9/2015
Employer: Home Instead Senior Care
2715 Spring Gate Ln SE Huntsville, AL 35802
Salary: $18,700, 40 hours /per week
Supervisor: Julie Smith, 256-***-****; Maybe contacted
Provided assistance and care to consumers to ensure a level of independence.
●Provided companionship to consumers.
●Assisted consumers with daily care.
●Prepared light meals.
●Assisted consumers with personal hygiene care.
●Ran errands for consumers when needed.
●Assisted consumers with taking medications.
Caregiver 4/2014-8/2014
Employer: Redstone Village Retirement
12000 Turnmeyer Dr. SE Huntsville, AL 35803
Salary: $18,700, 40 hours/ per week
Supervisor: Annie Dunson, 1-800-***-**** ; Maybe contacted
Provided respite care to consumers with physical and emotional disabilities.
●Assisted consumers with daily living and hygiene tasks.
●Provided companionship to consumers.
●Prepared meals according to specific diet plans.
●Assisted in the development of social skills.
●Participated in recreation and therapy activities.
●Ensured safety and well being of consumers.
Assistant Manager 4/2012-1/2013
Employer: Approved Cash Advance
3700 BlueSpring Rd NW Ste. Q1 Huntsville, AL 35810
Salary: $20,800, 40 hours /per week
Supervisor: Chaundra Barnes, 256-***-****; Maybe contacted
Maintained general operations of the store.
●Responsible for opening and closing the store.
●Responsible for approval of cash loan applications.
●Responsible for bank deposits.
●Performed check cashing functions.
●Responsible for making calls to borrowers.
●Provided excellent customer service.
Bank Teller 2/2010-8/2011
Employer: North Alabama Educators Credit Union
2100 Sparkman Dr. NW Huntsville, AL 35810
Salary: $22,880, 40 hours/per week
Supervisor: Kelly Cuevas, 256-***-****; Maybe contacted
Assisted customers on a daily basis with their accounts while providing exceptional customer service.
●Processed standard teller transactions for customers.
●Answered multiple phone lines.
●Ensured customer satisfaction with patience and a positive attitude.
●Balanced cash drawer.
●Trained and coached new bank tellers.
●Responded to customers inquiries while identifying critical transactional issues.
Front Desk Clerk 8/2008-5/2009
Employer: Huntsville City Schools-ASFL
200 White Street Huntsville, AL 35801
Salary: $20,800, 40 hours/per week
Supervisor: Tammy Summerville, 256-***-****; Maybe Contacted
Provided receptionist duties with exceptional professionalism.
●Assisted with student needs and monitored student attendance.
●Assisted with student care in the clinic.
●Responsible for student safety to the designated area for the end day.
●Processed documents into the school database.
●Monitored and logged visitors.
Medical Clerk 6/2005-10/2005
Employer: Alabama Pain Center
600 Whitesport Circle SW Ste. A Huntsville, AL 35801
Salary: $18,720, 40 hours/ per week
Supervisor: Unknown, 256-***-****; permanently closed
Provided receptionist duties with superior professionalism.
●Printed daily appointment log for various tests and procedures.
●Collected and updated health insurance information.
●Answer multiple phone lines.
●Scheduled follow-up appointments.
●Updated demographic information upon check-in and over the phone.
●Scanned insurance information.
Bank Teller 8/1995-6/2005
Employer: Regions Bank
3027 Memorial Parkway NW Huntsville, AL 35810
Salary: $17,680, 40 hours /per week
Supervisor: April Amos, 1-800-***-****; Maybe contacted
Assisted customers on a daily basis with accounts while providing customer service.
●Performed sales and product information to customers.
●Processed standard teller transactions
●Trained and assisted new tellers.
●Balanced cash drawer.
●Balanced vault and performed various ordering procedures.
●Responding to customers inquiries while identifying critical issues.
Contact this candidate