Customer Service Health Unit

Kathleen Barringer

Spanaway, WA 983**-***-*** ***7 ************.***@*****.***

Professional Summary

Organized Health Unit Coordinator with 5 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.

Skills

• Multidisciplinary Team Collaboration

• EMR Updating

• Paperwork Processing

• Process Improvements

• Progress Monitoring

• Department Collaboration

• Patient Registration

• Workflow Coordination

• Records Management

• Critical Thinking

Work History

Fitting Room Associate 07/2018 to 08/2023

Walmart Spanaway, WA

• Checked fitting room stalls and sorted merchandise to racks.

• Cleaned and maintained fitting rooms regularly.

• Organized clothing and accessories that customers had returned to fitting room desk.

• Checked garments for damage and placed tags prior to returning items to sales floor.

• Assisted customers by finding proper clothing sizes and accessories that would complement outfits.

• Offered help to customers and brought alternative sizes.

• Monitored customers for signs of theft.

• Reduced theft by limiting number of items that each customer took into fitting rooms.

Health Unit Coordinator 04/2010 to 04/2015

Saint Anthony's Hospital Gig Harbor Washington

• Assisted with processing patient admissions, transfers and discharges.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Assembled and maintained patient medical records and other documents related to patient care.

• Responded to patient call lights to expedite appropriate follow-through.

• Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.

• Provided concierge service to assist patients and families and direct them to available resources.

• Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.

Program Assistant 10/1991 to 05/2006

Child And Youth Services Fort Lewis Washington

• Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.

• Developed and implemented fun, educational activities for children of varying ages.

• Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.

• Created list of needed supplies and materials for activities.

• Assisted supervisor by completing administrative and clerical tasks for program.

• Provided parents and guardians with written weekly progress reports for each child.

• Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.

Receptionist 07/1985 to 10/1991

Foot Care Specialist Spanaway, WA

• Confirmed appointments, communicated with clients, and updated client records.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Answered phone promptly and directed incoming calls to correct offices.

• Kept reception area clean and neat to give visitors positive first impression.

• Handled cash transactions and maintained sales and payments records accurately.

• Maintained confidentiality of information regarding clients and company.

• Assisted with onboarding new clients and securing paperwork completion.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Certification Health Unit Coordination

Clover Park Technical College, Lakewood, WA

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