Human Resources Customer Service

RESUME

TATIANA M. MOSQUERA.

Address: **-** ******* **** **** New Jersey

phone: 862-***-****

Email: ***********@*******.***

Entrepreneurial person with more than 15 years of experience in customer service and extensive knowledge in Sales. Also experience in the office area with files and reports, worker control and administration area, Hr. department motivated professional with a can do with attitude and 15 years’ experience managing employee benefits.

I really want to belong to a solid organization that allows my professional development and can meet my personal and family goals. 100% proactive, good management of work under pressure, fully complying with the expectations of the entrusted work.

ACADEMIC INFORMATION:

CEPEA Institute: Business Administration.

Peruvian Institute of Business Administration - IPAE: Finance Administration.

Certificate in HR

COMPLEMENTARY KNOWLEDGE:

Federico Villarreal University: Computing

Microsoft Office: Word - Excel - Power Point user level.

Language Center Pontificia Universidad Católica del Perú.

English (Intermediate Level). Spoken. Written. Reading

TRILCE.

Graphic Design (Driver - Photoshop basic).

Bilingual

●APTITUDES

Competent Seller

Technical Recruiting

Reference Checking

Active Listening

Decision-Making

Critical Thinking Organizational

●Merits

Competent seller

Business development

Sales strategy

Projected weekly, biweekly, or monthly as required.

PREMIO FOODS

HUMAN RESOURCES ASSISTANT 2023-ACTUALLY

Developed functions entirely as an officiant focused on human resources

In charge of attendance

Interviews with new candidates

Daily reports on employees using an Excel table, with all areas of a company.

Responsible for coordinating breaks, vacations and absences

Management of more than 400 employees in the plant

Verification of hours worked, along with the attendance report, sending a consolidated report every day to management.

●CIBOVITA. INC 2022 actually

Hr. coordinator, training and onboarding new employee,

Support recruitment efforts to expand the IT department, conduct application screening, analyze resumes to identify qualified candidates, perform interview scheduling, and communicate with applicants.

Supervised the completion of job application materials maintaining records for over 850 employees.

Maintained and processed employee files and monitored employee status. Maintained comprehensive and accurate reports on various activities such as employee training and career progression.

●Provide case management support and assist with the preparation of documentation of issues such as disciplinary action, performance management, resolution of complaints and others.

●CVS CORAM HEALTH 2021- 2022

working directly in the warehouse area, seeing the tickets of each patient, assembling the supplements, and sending medicine to each patient, developing my performance until the end of the day,

I carry more than 50 lb., In this role you will partner closely with the Operations Pharmacists and Pharmacy Technicians to coordinate, assemble, and package customer orders for shipment.

I have experience in the same company as a receptionist, being bilingual answering calls, being dynamic and efficient administrative assistant with experience in customer service.

Scheduled meetings, maintained employee files, managed, and updated HR documents and planned events.

● MEDLAB LAB 2017-2020

hospital report, review of medical records, medical insurance.

Medical visit to clinics, hospitals, clinics, managing a portfolio of clients, obtaining the constant increase of it verified in the projection that was generated quarterly,

Doing medical campaigns, in hospitals and the public and private health sector

● VICTORINOX 2015

COMMERCIAL AREA SUPERVISOR, supervisor of the commercial area, direct visit to customers, opening, increasing and loyalty of the same, teamwork reaching the monthly goal, having 5 people in charge, supervision in Lima and the interior supervising their points sales, and daily goal.

Traveling 2 times a month to finalize the business.

Doing work 80% Field 20% office

●PROSEGUR 2013– 2015

Collection supervisor, direct collections were made from clients to our database, collecting checks and cash, having three executives in charge •

Works 60% Field 40% office

● LABORATORIES BLUSTEIN 2011 -2013

Medical visit, hospitals, clinical offices, direct visit to the administrative area and direct doctors, sale of medical services

Management of personnel in schedules and times for the establishments

Projected monthly goals

Increase in client portfolio

● KNITTING AND FINISHING SERVICE (Textile) 2009 - 2013

SALES EXECUTIVE direct to the client, making daily visits offering the product to micro companies with the materials we worked as cotton expandex among others.

monthly projection traditional and modern channel 90% field 10% office

● GLORIA GROUP 2007-2009

Office assistant, administrative area, receipt of documents, verification of the same

● D VIERI (Bakery Company) 2004 - 2006 (Weekends)

SALESMAN In charge of the Sales area, supervising the work of 8 promoters.

Receipt and preparation of documents.

In charge of the Telephone Exchange.

● ATENTO PERU 2005

Services Advisor.

Product Sales: By telephone abroad, telephone service was offered to Spain, convincing customers that unlike the plan they had, ours was better, due to the benefits that were explained to them, the work was carried out under pressure and with objectives. It processed a variety of export documents.

● MACHINE CORPORATION (Garment Factory) 2000 - 2003

COMMERCIAL EXECUTIVE direct sales to Companies and Stores showing the B2B product.

Sale of clothing to companies’ corporate sales

Sales to traditional and modern channels, increase and loyalty to the client portfolio.

● TOTAL, MARKETING 2003 - 2005

Campaign Sales Promoter, Supervisor in charge of 10 people whom she sent to promote the product, taking charge of giving them a Sales base, also supervising that they reach the daily goal based on incentives.

● Jessica Silva - Manager of Cibovita:

Cell: 973-***-****

● David Rivera – CVS Director:

Cell: 973-***-****

IMMEDIATE AVAILABILITY

Contact this candidate