grace Nishimwe

**** ******* ******** **, **** Worth, Texas, 76131, US • 336-***-**** • ad2kh9@r.postjobfree.com Leasing Consultant - March, 2019 to April, 2023

Wimbledon Oaks - Arlington, TX

Had a high approval rating and customer loyalty percentage. Kept track of everything.

Collected rent and kept track of resident payments and information in Yardi. Escalated critical issues to the property manager to ensure that they were resolved as soon as possible. Resolved tenant disputes in the most efficient way possible. Maintained a high customer approval rating as a result of dynamic service, exemplary support, and interpersonal communication. Customer Service Representative - March, 2014 to June, 2021 Blue Cross and Blue Shield of Texas - Richardson, TX Used discretion and good judgment when it came to using company materials and supplies. Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products. Used a consultative sales approach to understand customer needs and make relevant recommendations. Made a proposal

Provided each customer with exceptional service by listening to their concerns and answering their questions. Provided a superior customer experience in order to build a loyal customer base. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Promoted available products and services to customers during service, account management, and order calls. Completed the work outlined on the repair order with efficiency and accuracy. Leasing Consultant - June, 2017 to November, 2021

The Edge - Abilene, Texas

Had a high approval rating and customer loyalty percentage. I've worked in new construction, luxury apartments, condominiums, and over-55 communities, among other types of properties. Provided excellent customer service, completed routine transactions, analyzed resident concerns, and built relationships with residents. Took calls and responded to inquiries from various parties, resolving issues through active listening and open-ended questioning. I've worked on new construction, luxury apartment buildings, condominiums, and communities and units for 55+ people. Advised

Kept operational facilities appealing to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects. Business-savvy

Accomplished

Pursuing a position in a busy residential property management company where dedication and focus are valued. For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information. With over 4 years of experience executing system upgrades, project management, process improvements, complex problem solving, and troubleshooting, I am a meticulous and adaptable oil and gas information technology specialist. WORK HISTORY

PROFESSIONAL SUMMARY

Property Inspections

Property management

Training and development

Leasing and sales

Property tours and inspections

Database management

Contract negotiation

Fair housing policies

Business Development

Account management

Staff management

SKILLS