Customer Service Multiple Departments
Resume:
Clayton Blackburn
Temple, GA 30179
ad2kh4@r.postjobfree.com
Objective
Seeking a position that allows me to employ my strong attention to detail while juggling multiple tasks to meet internal organizational needs and external customer needs. Secure a position that allows me to combine my knowledge, communication, and employee management skills with my dedication to grow within the company.
Qualifications
Trustworthy and reliable Leader with 20+ years in a fast-paced warehouse environment. Familiar with all aspects of logistics, shipping, receiving, and general warehouse operations. Excellent management and leadership skills. Excel in time management, excellent communication, and teamwork skills. High standard of neatness and accuracy. Results oriented, to achieve excellent customer service.
Professional Experience
Belnick/Ubique Group, Canton GA August 2014 – Nov 2023
Swing Shift Manager Aug. 2014 – Dec 2017
Managed multiple departments of the operation and daily workflow to ensure optimum service levels were maintained for all market channels (Parcel, LTL Amazon/Wayfair/Walmart DC).
Managed the timely and accurate shipping of 3,000+ lines per day.
Direct reports included 1 supervisor and 35 associates. Developed, coached, and mentored staff by offering constructive feedback and taking an interest in their long-term career growth.
Identified inefficiencies and made recommendations for process improvements.
Communicated company standards of professionalism and safety.
Assistant DC Manager Aug. 2014 – Dec 2017
Managed multiple departments of the operation and daily workflow to ensure optimum service levels were maintained for all market channels and shifts. (Day, Night, Weekend).
Managed the timely and accurate shipping of 5,000+ lines per day.
Direct reports included 7 supervisors. Developed, coached, and mentored staff by offering constructive feedback and taking an interest in their long-term career growth.
Identified inefficiencies and implemented process improvements.
Communicated company standards of professionalism and safety.
Ensured critical KPIs were maintained daily while experiencing double-digit growth.
Director of Operations Dec 2017 – Nov 2023
Managed multiple departments of the operation and daily workflow to ensure optimum service levels were maintained for all market channels (Parcel, LTL Amazon/Wayfair/Walmart DC).
Managed the timely and accurate shipping of 5,000+ lines per day.
Direct reports included 4 managers and 120 associates. Developed, coached, and mentored staff by offering constructive feedback and taking an interest in their long-term career growth.
Identified inefficiencies and implemented changes for process improvements.
Communicated company standards of professionalism and safety.
Ensured critical KPIs were maintained daily while experiencing double-digit growth.
Responsible for providing support for the entire network (4 buildings). This included training, monitoring, and supporting 3 other buildings to ensure they met/exceeded all KPI expectations.
MSC Industrial Supply Company, Mableton, GA October 1992 – June 2014
Swing Shift Manager Nov. 2006 - June 2014
Managed multiple outbound departments (picking and packing) and daily workflow to ensure optimum service levels were maintained.
Managed the timely and accurate shipping of 20,000+ lines per day.
Direct reports included five supervisors and 75 associates. Coached and mentored staff by offering constructive feedback and taking an interest in their long-term career growth.
Identified inefficiencies and made recommendations for process improvements.
Communicated company standards of professionalism and safety.
Receiving Manager Mar. 1997- Nov. 2006
Managed the receiving department and was responsible for all inbound shipments including - UPS, LTL, and Foreign Containers.
Ensured timely and accurate receipts of 3000+ lines per day.
Direct reports included two supervisors and 35 associates.
Receiving Department Supervisor Jan. 1995 - Mar.1997
Supervised multiple receiving areas to include Small UPS, Freight Receiving, and Large Receipts.
Responsible for ensuring timely and accurate receipts of all functional areas.
Direct reports included 15 associates.
Receiving Department Clerk Oct. 1992 - Jan. 1995
Processed inbound UPS/Table/Large shipments.
Department liaison with Product Management Team to correct discrepancies.
Education/Skills
High School Diploma June 1984
West High School, Davenport, IA
Platforms
AS-400
Salesforce
Top Shelf
Manhattan
Kronos
ADP
Linkedin Learning
JJ Keller
Benchmark Gensuite
Lean
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