Laverne Skipper

843-***-****/843-***-****

Email: ad2kgn@r.postjobfree.com.

Work Experience

Administrative Specialist ll

DHEC, Summerville, S.C. October 2022

•Performs Clinic Administrative duties required to provide Preventive Health/Immunization services and Medical Records programs including direct contact with clinic clientele and staff.

•Independently complete intake and out-take of patient data while conducting Medicaid eligibility interviews and facilitates client FPMA applications.

•Provides administrative support to clinics in other counties in operational area.

•Utilize CARES patient records software to scheduled appointments for clinics and locate patient’s records.

•Retrieve records for all walk-in patients and scheduled patients in a timely manner.

•Responsible for maintaining and purging medical records annually plus retention/storage record requests and transfer requests from all Region clinics.

•Bills Medicaid using third party billing software systems Private Pay.

•Collects payments and manage cash drawer daily in accordance with DHEC policies and clinic procedures.

•Provides quality customer service in a culturally competent manner in face to face and /or telephone encounters and maintains client confidentiality.

•Ensures official DHEC forms are placed in the proper chart order in accordance with DHEC policy.

•Interviews clients per clinic guidelines, establishes client record and retrieves/returns charts to medical records.

•Submits all SCEIS, PCAS, leave requests and required monthly reports in a timely manner.

•Participates in emergency preparedness/ disaster activities as assigned,

Office Service Coordinator

CBRE, Charleston, S.C. September 2019 to March 2020

•Worked under direct supervision, provided routine reception and administrative support to an office.

•Received and directed incoming calls and visitors to appropriate personnel. Solves routine issues and escalates accordingly.

•Assisted Concierge in providing general hospitality services and maintaining a client-ready reception area, conference rooms and other common areas.

•Requested building and/or equipment services as needed.

•Provided back-up support to Concierge in performing general clerical duties such as distributing and tracking packages, posting mail and arranges messenger services as needed.

•Troubleshoot for missed deliveries. Schedules and coordinates meetings held within the office to include conference room reservation, equipment needed for meetings and catering.

•Ordered office supplies and other common use items for the office/location.

•Overseen the proper maintenance of office equipment to include copiers, phone systems and printers (color and B&W). Solves minor equipment problems independently.

•Overseen the proper maintenance of off-site storage records (tape back-up and hard copy).

•Provided guidance to Concierge on company document retention policies and procedures.

•Maintained relationship with vendors that provide services and goods to the office.

•Assisted in the completion of the office Business Continuity plan. Ensures proper coding of invoices for services or goods for expense tracking purposes.

•Provided information on brokers and project or listing details for proper expense allocation.

•Other duties as needed. Formal supervisory responsibilities in this position. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

Student Record Clerk

Kelly Services/Berkeley County School District, Goose Creek, S.C., January 2018 to June 2019.

•Prioritized task; Use discretion while dealing with confidential information; Complete process and maintain all required records and reports to student special services as assigned. Operate general office equipment in the performance of daily activities.

Substitute Teacher

Kelly Educational Service, Goose Creek, S.C., November 2017 to January 2019

Executed lesson plans provided by the Berkeley County teaching standards to students to ensure ongoing learning in the classroom.

Benefit Administrator

Benefitfocus/JSG, November 2018 to January 2019

Explained benefit plan detail to customers to choose the correct plan.

Assisted customers with navigation through software in order to resolve any enrollment-related issues.

Accurately document each customer interaction in Salesforce

Provided an accurate timeframe for issue resolution.

Quickly learn new technology (with training, of course)

Managed high volume of calls and multiple projects at a time

Team player who contributes by accomplishing results as needed

Motivated to grow your career at one of the most innovative, visionary software companies.

Administrative Assistant/Patient Care Technician

Fresenius Medical Care, 901 Von Kolnitz Road, Mt. Pleasant, S.C., August 2013 to October 2017

Coordinated, respond, resolve and follow up with patient service issues in a timely manner.

Developed and maintained effective communication with staff and patients to ensure productivity.

Scheduled appointments for patients with appropriate medical and transportation providers.

Properly and consistently generate routine correspondence, form letters and reports.

Established and maintain filing systems using basic databases as applicable.

Generated monthly pharmacy and patient reports using excel spread sheet as required.

Generated daily validations using e-cube clinical software.

Initiated and terminate patient dialysis treatments

Monitored patient care.

Inventoried and ordered patient treatment/clinic supplies.

Assisted with department/facility accounts receivable and accounts payable functions and responsibilities as needed.

Performed monthly patients chart audits.

Managed patient medical charts.

Entered Data daily into Business Acumen Patient Software for off-site acute unit.

Input data and manage CMS Management System/Crown Web for facility 6957 Charleston County.

Prepared purchase orders using the appropriate software application.

Performed various personnel administrative functions as needed.

Assisted with clerical duties throughout the company as needed.

Adhered to all regulatory rules, culture, values and patient service standards.

Administrator

Care with Love ll, North Charleston, S.C., January 2012 June to 2014

Admitted and discharged clients.

Managed client’s paperwork carry out plans and policies as authorized.

Supervised entire staffs.

Conducted marketing for facility.

Maintained official records and documents, and ensure compliance with federal, state and local regulations.

Established sound working relationships and cooperative arrangements with community groups and organizations.

Responsible for the recruitment, employment, and release of all personnel, both paid staff and volunteers.

Worked with the staff, in preparing a budget; see that the organization operates within budget guidelines.

Education

Master Business Administration Degree, Management, Strayer University On-Line, Newton, Virginia, 2020.

Bachelor of Science Degree, Organizational Management, Voorhees College, Denmark, S.C, Graduated 2007.

Bachelor of Science Degree Courses, Business Management, Park University, North Charleston, S.C. 2007.

Certification

Certified Clinical Hemodialysis Technician (CCHT) 12-2017

Special Training

Microsoft Office, Microsoft Outlook, QuickBooks, PST Training Center, North Charleston, S.C., Business Acumen Software, Visio, PST Training Center, North Charleston, S.C.

Medical Terminology, Medical Record Review, Medical Record Extractions

E-cube Clinical, E-cube Financials, Kronos Time Attendant, 2014.

Patient Care Tech Training, FMC Education Department, 2013

Basic Knowledge of ICD9/ICD 10, CPT-4

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