ad2kf5@r.postjobfree.com 870-***-**** Waldo, AR ***70 WWW: Bold Profile

PROFESSIONAL SUMMARY

Eager to secure entry-level job positions. Seeking to obtain & maintain a full-time position. Public relation skills, time management and problem-solving skills. Dedicated & hardworking with 10+ years in team leadership. Background includes sales, management and customer service in fast-paced settings. Knowledgeable and creative. Natural knack for building relationships with customers. Hardworking & dependable multitasker with a positive attitude & strong organizational skill.

WORK HISTORY

Restaurant Manager. Magnolia, Arkansas

The Ole Feed House 12/1996 - 10/2007

●Promoted a positive atmosphere to guarantee each customer received exceptional food and service.

●Carefully interviewed, selected, trained, and supervised staff.

●Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

●Tracked daily sales transactions and invoices for accurate and updated financial reporting.

●Reconciled cash and credit card transactions to maintain accurate records.

●Correctly calculated inventory and ordered appropriate supplies.

●Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

●Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

SKILLS

●Point of Sale (POS) System Operation

●Shift Management

●Business Operations Expertise

●Customer-Oriented

●Inventory Control

●Adaptable

●Organization and Prioritization

●Passion for Customer Satisfaction

●Time Management

●Staff Training

●Motivated staff to perform at peak efficiency and quality.

●Managed staff schedules and maintained adequate coverage for all shifts.

●Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

●Monitored and adjusted pricing, discounts and promotions to maximize profitability.

●Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

●Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

●Purchased food and cultivated strong vendor relationships.

●Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

●Developed unique events and special promotions to drive sales.

●Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

●Maximized quality assurance by completing frequent line checks.

●Coordinated with catering staff to deliver food services for special events and functions.

Medical Records Billing & Coding Clerk. Magnolia, Arkansas

Magnolia Hospital 06/2000 - 12/2002

●Researched and resolved billing discrepancies to enable accurate billing.

●Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

●Provided excellent customer service, developing and maintaining client relationships.

●Monitored customer accounts to identify and rectify billing issues.

●Worked with multiple departments to check proper billing information.

●Processed and verified invoices to secure accuracy of billing information.

●Identified, researched, and resolved billing variances

●Interpersonal Skills

●Performance Evaluation

●Effective Communication

●Problem Solving

●Financial Management

●Organizational Skills

●Relationship Building

●Critical Thinking

●Investigating Complaints

●Sales and Marketing

●Reliable and Responsible

●Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

●Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

●Developed and maintained billing procedures to make timely payments.

●Reviewed and reconciled customer accounts to manage accuracy of payments.

●Generated and submitted invoices based upon established accounts receivable schedules and terms.

●Identified payment trends and adjusted billing processes accordingly to retain customers.

●Prepared and submitted monthly billing reports to management for financial overview.

●Generated monthly invoices for customers in multiple formats to provide transparency.

●Responded to customer concerns and questions on daily basis.

●Used data entry skills to accurately document and input statements.

●Audited and corrected billing and posting documents for accuracy. ● Monitored outstanding invoices and performed collections duties.

●Handled account payments and provided information regarding outstanding balances.

●Collaborated with customers to resolve disputes.

●Maintained accurate records of customer payments.

●Utilized various software programs to process customer payments.

●Processed payment via telephone and in person with focus on accuracy and efficiency.

●Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

●Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

●Kept vendor files accurate and up-to-date to expedite payment processing.

●Generated accounts payable reports for management review to aid in financial and business decision making.

●Reconciled accounts receivable to general ledger.

●Processed vendor and supplier payments on weekly basis.

●Verified accuracy of accounts payable payments, resulting in reduction of payment errors.

●Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

●Resourcefully used various coding books, procedure manuals, and on-line encoders.

●Communicated with insurance companies to research and resolved coding discrepancies.

●Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.

●Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.

●Interacted with physicians and other healthcare staff to ask questions

● Sales Promotion

●Correctly coded and billed medical claims for various hospital and nursing facilities.

●Reviewed patient charts to better understand health histories, diagnoses, and treatments.

●Monitored changes in coding regulations to provide recommendations for compliance.

●Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.

●Verified signatures and checked medical charts for accuracy and completion.

●Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.

●Utilized electronic medical record systems to store, retrieve and process patient data.

●Input data into computer programs and filing systems.

●Communicated effectively with staff, patients, and insurance companies by email and telephone.

●Maintained accuracy, completeness, and security for medical records and health information.

●Verified accuracy of patient information in medical records.

●Followed up with medical staff regarding missing information in patient records.

●Scanned and uploaded medical records into electronic medical records system.

●Tracked and monitored requests for medical records release.

●Reviewed medical records for completeness and filed records in alphabetic and numeric order.

●Followed exact procedures for handling transfers and other releases of medical records.

●Transcribed and entered patient medical information into electronic medical records systems.

●Sorted and distributed incoming and outgoing medical records.

●Assisted in preparation of medical reports for external parties.

●Assisted in training new staff on medical record processing and filing procedures.

●Processed and tracked requests for medical records from external organizations.

●Researched and resolved medical record discrepancies.

●Used classification manuals to gain additional knowledge of disease and diagnoses processes.

●Generated and maintained statistical data related to medical records.

EDUCATION

Strayer University

Washington, DC

Expected in 12/2025

BBA: Accounting And Business Management

●Honoree of National Honor Society, 2022 to Present

●Honor Roll October 2022 to Present

●Phi Theta Kappa Inductee April 2023

●The Society for Collegiate

Leadership & Achievement,

January 2023

●3.5 GPA

regarding patient services.

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