Customer Service Representative
Resume:
Cristina O'Bryant
****************@*****.*** / 269-***-**** / Allegan, Michigan 49010 Professional Summary
Skilled business office administrator with a desire to take on new challenges. Strong work ethic and exceptional organizational skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional Experience
Allegan Tubular Products - Supervisor - Int. Customer Service Representative
Allegan, MI
NOVO 1 - Bilingual Customer Service Rep
Holland, MI
Kline Industries - International Customer Sales Rep Holland, MI
Core Strengths
Educational Background
04/2021
University of Phoenix
Phoenix, AZ
Bachelor of Science: Business
Administration
● Utilized and monitored daily customer transactions virtually. Oversaw daily operations of the Customer Service department through a combination of careful planning and troubleshooting.
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● Trained staff
Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.
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Provided leadership insight and mentoring to newly hired employees to supply knowledge of various company programs.
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● Computed balances, totals, or inventories to support the team. Delivering prompt and accurate answers to all customers while providing outstanding service.
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● Ability to take over 200 inbound calls and assist customers daily.
● Excellent Independent/ Team worker
● Handle time calls and accomplish company goals.
● Document all notes in English/Spanish to assure account accuracy. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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● Assisted National and International Customers.
Communicated with executives and middle management of International accounts via email and phone.
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● Microsoft Office
● Report Preparation and Analysis
● Strong Leadership Qualities
Liaise and consult with clients and
staff
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Supervise and evaluate employee
performance
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● Conflict Resolution
● Data Management
● Fluent in Spanish
08/2002 - 07/2006
03/1999 - 10/2000
Jan - 01/1998
Allegan Public Schools - Spanish Interpreter/Translator Allegan, MI
Que Padre - Sales Clerk
South Padre Island, TX
AT&T - Convergys
Brownsville, TX
● Receive and enter new purchase orders, ship, track, and invoice. Collaborated with domestic sales team to understand US best practices and drive brand standards and operational excellence among international accounts.
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Interpreted for non-English speaking students in order to communicate and understand the English language.
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● Assisted non-English students throughout the whole school year. Translated forms to staff and parents from English to Spanish, and assisted parent conference meetings.
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Translated messages simultaneously or consecutively, orally maintaining messages content, context, and style as much as possible.
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● Proofread, edit, and revise translated materials. Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions.
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Translated lectures, daily reports, activities, and homework to Spanish students which ensured participation and interaction.
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Provided prompt and courteous customer service, and assist with questions and merchandise purchases;
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● Kept track of inventory to ensure adequate stock was available.
● Responded to customer questions about products and services.
● This was a seasonal business, laid off after a busy season. Assisted with technical questions and issues related to internet services for internal and external.
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Utilized my strong problem solving, attentive listening, and communications skills quickly.
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● Interpreted for nonspeaking English customers.
● Accurately resolved issues.
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