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Cristina O'Bryant

ad2kek@r.postjobfree.com / 269-***-**** / Allegan, Michigan 49010 Professional Summary

Skilled business office administrator with a desire to take on new challenges. Strong work ethic and exceptional organizational skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional Experience

Allegan Tubular Products - Supervisor - Int. Customer Service Representative

Allegan, MI

NOVO 1 - Bilingual Customer Service Rep

Holland, MI

Kline Industries - International Customer Sales Rep Holland, MI

Core Strengths

Educational Background

04/2021

University of Phoenix

Phoenix, AZ

Bachelor of Science: Business

Administration

● Utilized and monitored daily customer transactions virtually. Oversaw daily operations of the Customer Service department through a combination of careful planning and troubleshooting.

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● Trained staff

Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.

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Provided leadership insight and mentoring to newly hired employees to supply knowledge of various company programs.

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● Computed balances, totals, or inventories to support the team. Delivering prompt and accurate answers to all customers while providing outstanding service.

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● Ability to take over 200 inbound calls and assist customers daily.

● Excellent Independent/ Team worker

● Handle time calls and accomplish company goals.

● Document all notes in English/Spanish to assure account accuracy. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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● Assisted National and International Customers.

Communicated with executives and middle management of International accounts via email and phone.

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● Microsoft Office

● Report Preparation and Analysis

● Strong Leadership Qualities

Liaise and consult with clients and

staff

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Supervise and evaluate employee

performance

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● Conflict Resolution

● Data Management

● Fluent in Spanish

08/2002 - 07/2006

03/1999 - 10/2000

Jan - 01/1998

Allegan Public Schools - Spanish Interpreter/Translator Allegan, MI

Que Padre - Sales Clerk

South Padre Island, TX

AT&T - Convergys

Brownsville, TX

● Receive and enter new purchase orders, ship, track, and invoice. Collaborated with domestic sales team to understand US best practices and drive brand standards and operational excellence among international accounts.

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Interpreted for non-English speaking students in order to communicate and understand the English language.

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● Assisted non-English students throughout the whole school year. Translated forms to staff and parents from English to Spanish, and assisted parent conference meetings.

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Translated messages simultaneously or consecutively, orally maintaining messages content, context, and style as much as possible.

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● Proofread, edit, and revise translated materials. Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions.

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Translated lectures, daily reports, activities, and homework to Spanish students which ensured participation and interaction.

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Provided prompt and courteous customer service, and assist with questions and merchandise purchases;

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● Kept track of inventory to ensure adequate stock was available.

● Responded to customer questions about products and services.

● This was a seasonal business, laid off after a busy season. Assisted with technical questions and issues related to internet services for internal and external.

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Utilized my strong problem solving, attentive listening, and communications skills quickly.

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● Interpreted for nonspeaking English customers.

● Accurately resolved issues.

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