Kimberly Johnson

York, PA *****

ad2kdt@r.postjobfree.com

917-***-****

Bs in Business Management with proven leadership skills, organizational and product development skills. 9 years' experience as a HR generalist with the focus on MBA in Human Resource Management. Dedicated professional with demonstrated strengths in customer service, recruiting, human resource, data entry, management and health care administration. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented.

Willing to relocate: Anywhere.

Authorized to work in the US for any employer Work Experience HR Generalist

UPS Middletown January 2023 to Oct 2023

• Manage the staffing process, including recruiting, interviewing, hiring and onboarding

. • Resolve employee issues and conflicts and bring them to resolution.

• Insured the organization’s compliance with local, state and federal regulations.

• Arranged all company HR policies are applied consistently.

• Manage company organization charts and employee directory.

• Partner with management to ensure strategic HR goals are aligned with business initiatives. • Maintain personnel records, in compliance with HR regulations.

• Assist with benefits enrollment and terminations.

• Review and complete I9 documents.

• Work with the safety department to track employee training.

• Help administer 401k, medical and onboarding paperwork to employees.

• Partner with safety and operations to ensure safe healthy work environment.

• Open dialogue with the Director of Human Resources

• Assist with Corporate initiatives

• Manages timekeeping system

Data Coordinator

Blue Cross Blue Shield - Miami, FL July 2022 to January 2023

• Use SQL and similar software to run data queries.

• Maintain data integrity and security.

• Ensure the proper sorting and organizing of databases.

• Take extra security precautions when handling personally identifiable data.

• Adhere to legal and regulatory standards.

• Adhere to company data guidelines.

• Transform or transferring data upon request.

• Translate data into different languages.

• Maintain data on storage devices such as servers, flash drives, and other external devices.

• Perform data requests in a timely manner.

• Prepare data for meetings and presentations.

• Communicate data reports to clients.

•input data into Pivot table and vlookup.

• Assisting staff with data entry methods.

Prior authorization specialist

CVS CareMark/Aetna - York, PA November 2020 to May 2022

• Contact insurance carriers to verify patient’s insurance eligibility, benefits and requirements.

• Request, track and obtain pre-authorization from insurance carriers within time allotted for medical and services.

• Request, follow up and secure prior-authorizations prior to services being performed.

• Demonstrated and applied knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.

• Communicate any insurance changes or trends among team. • Maintains a level of productivity suitable for the department.

• Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format.Specialize in Medicare part A and part B.

Direct Support Professional

Community Options, Inc. - York, PA June 2020 to November 2021

• Helped clients to gain independence and quality of life through company services.

• Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance.

• Guided clients in administering proper dose and timing of medications.

• Treated clients with kindness, dignity and respect at all times.

• Helped client to care for and maintain personal belongings, keeping secure and under client's control. • Assisted with client transportation, bathing and meal preparation.

• Coordinated recreational activities and medical appointments for assigned clients.

• Utilized approved behavior plans and intervention strategies to help clients achieve goals and objectives.

• Followed approved behavior plans and intervention strategies to support client progress towards goals. • Worked cooperatively with client families, co-workers and supervisors to support client.

• Used approved crisis intervention techniques in emergency situations. Data Entry Specialist

PA Department of Environmental Protection Bureau of Waste Management - Harrisburg, PA

November 2019 to May 2020

• Help clients to gain independence and quality of life through company services.

• Support client social desires, learning needs and environmental requirements to enable full healthcare compliance.

•input data into Pivot table and vlookup

• Guide clients in administering proper dose and timing of medications.

• Treat clients with kindness, dignity and respect at all times.

• Help client to care for and maintain personal belongings, keeping secure and under client's control. • Assist with client transportation, bathing and meal preparation.

• Coordinate recreational activities and medical appointments for assigned clients.

• Utilize approved behavior plans and intervention strategies to help clients achieve goals and objectives. • Follow approved behavior plans and intervention strategies to support client progress towards goals. • Work cooperatively with client families, co-workers and supervisors to support client.

• Use approved crisis intervention techniques in emergency situations. Quality Control Inspector

Assurant - York, PA

March 2019 to December 2019

• Complied with ISO standards for quality control procedures and inspection documentation. • Coordinated quality audits to verify conformance to established quality standards.

• Entered quality control data into appropriate systems.

• Identified opportunities to improve work productivity and quality.

• Monitored division operations and corrected deficiencies, maintaining facility OSHA requirements. • Observed safety protocols and implemented precautionary procedures to correct problems.

• Defined and documented acceptance, rejection and rework requirements.

• Verified adherence to labeling specifications.

• Wrote non-conformance reports detailing product defects and quantity of rejected items. • Drafted and submitted inspection reports in support of QA improvements.

• Reduced production errors with thorough inspections and tests of supply materials.

Data Entry Clerk

Cardinal Health - York, PA May 2019 to November 2019

• Maintained accuracy while entering high-volume data into designated fields.

• Safeguarded data accessibility through effective file management and organization.

• Verified data accuracy by consistently reconciling work with documentation.

• Achieved daily production quotas through consistent workflow prioritization.

• Identified and corrected data entry errors using established quality control methods.

• Updated and maintained databases, tracking and improving record keeping.

• Enforced compliance with data security policies while handling sensitive documents.

• Staged documents for destruction in secure shred containers following entry and quality control. • Identified problems with automated uploads by carefully scanning completed work.

• Minimized data loss risks by backing up completed work daily.

• Compiled data from sources and organized for manual or automated upload.

•input data into Pivot table and vlookup

Direct Sales Marketing

Bath Fitter - York, PA

January 2019 to November 2019

• Grew revenue through consistent achievement of monthly and quarterly sales quotas.

• Negotiated contracts and explained terms of service to foster customer comprehension and satisfaction.

• Researched market and industry trends, competitor positioning and leading customer strategies. • Reviewed sales documentation to verify for accuracy, completion and adherence to regulatory requirements.

• Explained Product features, pricing and warranty details.

• Tracked sales progress and documented productivity in software.

• Followed safety standards and practices, accident reporting procedures and applicable OSHA regulations.

• Measured customer satisfaction with surveys, polls and questionnaires.

• Gathered competitor data for internal product review and improvement.

• Projected sales revenue using marketing and sales trends. IT Help Desk Technician

Transcom - Johnstown, PA February 2016 to January 2019

• Implemented remote troubleshooting techniques to solve common software and hardware issues. • Drafted SOPs for IT department procedures and distributed to appropriate personnel.

• Educated customers on simple methods to solve common software and hardware issues.

• Responded promptly to incidents and requests after careful analysis and documentation.

• Safeguarded data and network access through security-related support functions.

• Monitored user and group access management, leveraging strong knowledge of active directory users. • Kept team on task, tracking schedules, monitoring deliverables and troubleshooting technical problems.

• Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.

• Addressed and resolved routine user issues.

• Managed system performance by monitoring operations and correcting routine issues.

• Improved user performance by training each in hardware and software use.

• Supported team computer needs with skilled installation of devices, cables and software.

• Restored performance by completing basic repairs to hardware, software and equipment.

Human Resources Generalist

Island Flavor Restaurant - Johnstown, PA February 2010 to January 2019

• Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls.

• Worked with FOH and BOH staff to support superior service delivery.

• Directed team to keep dining areas, kitchen spaces and restrooms in full compliance.

• Met strict quality standards, continuously monitoring food handling and safety.

• Managed talent acquisition, onboarding, payroll administration, and records management. Maintained and updated employee benefits and records; collaborated with an accountant to ensure accurate payroll. • Developed and implemented internal HR processes, FMLA and other LOA processes and recruiting procedures, including: classification of positions, job postings, interviews, and applicant tracking system

• Designed a more comprehensive and coordinated approach to the recruitment and talent acquisition process, which yielded improved alignment of job postings, interviews, orientation, and training

• Managed HRIS system and assisted employees at all levels with work related issues including FMLA, workers’ compensation, benefits, career development and employee relations issues

• Administered on-boarding process for new employees and new-hire orientation program • Assisted in the development of training programs and delivery of various supervisory and employee training Reduced employee-related driving incidents by 85%.

• Investigated and resolved complaints regarding food quality, service and accommodations

. • Oversaw special events and programs with on-site catering. Medical Assistant

Victory Medical Clinic - East Orange, NJ February 2014 to January 2016

• Under physician approval, administered intradermal injections, including tuberculin skin and allergy testing.

• Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician.

• Administer oral and injectable medication and immunizations by applying proper techniques, ensuring a comfortable patient environment.

• Draw blood and collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results.

• Generate accurate bills according to compliance and medical billing guidelines.

• Analyze medical documents to select and assign the correct procedure, treatment, and diagnosis codes.

• Maintain up-to-date knowledge of coding guidelines and regulations and keep abreast of any changes. • Verify patient pharmacy information and refill prescription orders under approval of physician.

Property Manager

Rock Properties - Newark, NJ March 2011 to January 2014

• Create and update leasing documentation for approved applicants.

• Manage yearly service budget and negotiate contracts with construction, maintenance and utilities companies.

• Collect rent and deposits from tenants via electronic system.

• Negotiated reduced rate with maintenance company, saving 10% annually and decreasing average response time for tenant requests.

• Screened applicants on waiting list, including conducting background checks, before drafting lease documents.

Education

Master of Science in Marketing management

University of Maryland global campus - Maryland

May 2022 to Present

Bachelor of Science in Business Management

POINT PARK UNIVERSITY - Pittsburgh, PA

June 2017 to April 2022

GED

PENN HIGHLANDS COMMUNITY COLLEGE

2017

Contact this candidate