Customer Service Accounts Payable
Resume:
BEATRIZ
LOPEZ
SERVICE MANAGER
*************@*****.***
Powder springs, GA 30127
CONTACT
SKILLS
• Retention Strategies
• Employee Motivation
• Guest Relations Management
Accounts Payable and Accounts
Receivable
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• Food Safety and Sanitation
• Employee Performance Evaluations
• Hospitality Management
• Superior Organizational Skills
• New Hire Training
• Quality Improvement Leadership
• Personnel Recruitment
• Workflow Schedules
• Customer Engagement
• De-Escalating Conflicts
• Motivational Leadership
• Customer Care
• Proficiency in Hospitality Systems
• Purchase Orders
• Disciplinary Action
• Attentive Service
• Maintaining Clean Work Areas
• Efficient Service
Adaptable professional with experience in back-of-the-house operations, budget administration, and property development. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Seasoned team leader with extensive experience in the hospitality and customer service industries. Proven success in driving guest and employee satisfaction by delivering exceptional service, managing staff, and developing hospitality programs. Adept at resolving conflicts and streamlining operations to maximize efficiency. Committed to delivering high-quality results and cultivating a positive, customer-focused working environment.
CAREER OBJECTIVE
Hospitality manager
La Parrilla, Powder springs, GA
Busser
EXPERIENCE
August 2021 - October 2023
Conducted regular inventory checks on supplies and equipment to minimize losses due to theft or misuse.
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Implemented cost-saving measures that improved operational efficiency without compromising quality or service levels.
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Monitored daily operations of the front desk including check-in and checkout
• procedures to ensure accuracy and compliance with established policies. Created innovative strategies for increasing guest satisfaction ratings through proactive customer service initiatives.
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Analyzed financial reports on a weekly basis and identified areas where costs could be reduced or profits increased.
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Developed effective systems for monitoring and evaluating employee
• performance, providing constructive feedback when necessary. Successfully managed a team of over 30 staff members in an upscale hotel, developing strong leadership and problem-solving skills.
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Adept at multitasking, delegating tasks to employees, and managing multiple projects simultaneously with minimal supervision.
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Managed human resources functions such as interviewing prospective
• candidates, processing payroll changes and administering benefits packages. Demonstrated proficiency in resolving complaints quickly and efficiently while maintaining a professional demeanor.
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July 2020 - August 2021
LANGUAGES
Spanish
Home taught
•
Bilingual
La Parrilla, Powder Springs, GA
Ensuring all customers received satisfaction with a complimentary appetizer as soon as they step in the door. Creating a comfortable environment for all guests in regards to cleanliness & organization.
Hostess
La Parrilla, Powder Springs, GA
Receiving and attending to customers at the front desk. Maintaining a positive attitude at all times.
Knowing the flow of the restaurant as well as how to maintain a consistent seating chart for all servers/ bartenders
Dishwasher
La Parrilla, Powder springs, GA
Working in a high pace environment, controlling the environment and work place in a calm efficient manner. Capable of working alongside other team members with no issues.
July 2020 - July 2021
June 2019 - July 2020
High School Diploma
Mceachern, Powder springs, GA
EDUCATION
May 2021
CERTIFICATIONS
• Serv safe Food Handler
• Alcohol License
Contact this candidate