Customer Service High School

DANIELA M. MARTINEZ

**** **** ***** *****, *** Braunfels, TX 78130 830-***-**** ***********@***.***

SKILLS SUMMARY

Highly motivated and energetic person seeking to obtain a position in an esteemed organization that will allow me to utilize and demonstrate my technical, communication, leadership, and teamwork skills, as well as allow for professional growth and development.

QUALIFICATIONS (OR SKILLS)

Positive attitude, motivated, and organized with artistic talent

Proficient in Microsoft Office applications: Word, Excel, and PowerPoint

Perform extremely well independently and in a team environment

Excellent and attentive customer service skills

Excellent oral and written communication skills

Excellent in leading and overseeing processes, guiding initiatives, and steering youth

toward the achievement of goals

Fluent in English and Spanish

Specific Pastry Chef Skills

Excellent knowledge of baking including mixing methods, and the ability to follow new

recipes

Knowledge of ingredients and how to use them in creative ways and design techniques

for new innovative baked goods and desserts

Knowledge in creating gum paste flowers and working with fondant

Knowledge in creating piped buttercream work, royal icing work, marzipan work and

brush embroidery work

EDUCATION

ASSOCIATES OF APPLIED SCIENCE DEGREE ANTICIPATED 2019 ST. PHILIP’S COLLEGE

Major: Baking and Pastry Arts

Related coursework: Cake Decorating I and II, Wedding Cakes, Fundamentals of Baking, Nutrition, Intro to Foods, Principles of Beverage and Food Control, Basic Food Preparation, Sanitation and Safety, Professionalism, Intro to Hospitality Industry, Intro to Ethics, Intro to Computing, Hospitality Management and Leadership

HIGH SCHOOL DIPLOMA 05/25/2017 NEW BRAUNFELS HIGH SCHOOL

EXPERIENCE

PASTRY CHEF/OWNER D’S SWEET TREATS AUGUST 2020 – PRESENT

Bake and design cakes, decorated sugar cookies, and various other desserts from custom orders. Provide customer service and tastings. Deliver baked goods to designated venues/locations. Provide creative and innovative sales specials and offers for holidays/appreciation days.

STUDENT INTERN/BAKER CAKES COUTURE BAKERY AUGUST 2019 – AUGUST 2020

Baked and decorated cakes and other desserts. Provided creative and innovative sales ideas. Provided customer support in taking orders, scheduled, and hosted cake tastings, and delivered wedding cakes in surrounding areas. Handled invoices and office work, including marketing and promotions. Helped with scheduling employees. Handled and input data into Intuit QuickBooks, Excels, Word, and PowerPoints. Trained new employees/interns.

RECEPTIONIST/ASSISTANT MANAGER PREMIER CUTS NOVEMBER 2018 – 2021

Provided customer service and performed transactions for incoming clients. Answered phone calls and booked appointments for clients. Assisted and supported hair stylists in their daily duties. Handled hair salon supplies and equipment inventory activities. Operated and ensured cash register is balanced at opening and closing of the day. Managed all receptionists. Scheduled all employees (receptionists and hair stylists). Trained new receptionist employees.

BAKE AND DECORATE CAKES/DESSERTS CHURCH, COLLEGE CLASSES, FAMILY OCCASIONS/HOLIDAYS 2017 – 2020

Consistently baked and decorated baked goods for donations to my church to raise funds for religious activities. Baked and decorated cakes for college as part of my class assignments and final grades. Designed, baked, decorated, and created a variety of baked goods, such as tiered cakes, decorated cookies, brownies, and cheesecakes for family events and/or special occasions, including the holidays.

ADMINISTRATIVE ASSISTANT NEW BRAUNFELS UTILITIES JUNE – JULY 2016

Assisted and supported the Secretary of the Water Operations Department in general clerical duties including photocopying, scanning, and printing documents. Organized and prepared Microsoft excel spreadsheets for Stand-by lists. Maintained and sorted the office supply inventories.

RECEPTIONIST NEW BRAUNFELS UTILITIES JUNE – JULY 2015

Provided support in the Fleet and Facilities Department by answering and transferring phone calls. Maintained, filed, and inventoried the vehicle registrations and keys for the service trucks. Maintained, created electronic data files (via Microsoft Office) for the service trucks vehicle maintenance records.

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