Shenetha Epps

Raleigh, NC *****

ad2kc5@r.postjobfree.com

+1-919-***-****

• Excellent organization skills; detail oriented, professional with excellent written and oral skills

• Strong interpersonal and communication skills

• Knowledge of medical records processing and procedures of healthcare

• Medical terminology

• Ability to maintain records electronically

• Poses the ability to work well in dynamic team environment and/or independently Work Experience

Front Desk Receptionist

PerforMax Physical Therapy, LLC - Raleigh, NC

March 2021 to August 2022

· Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and computers.

· Answer telephones, direct calls, and take messages

· Transmit correspondence or medical records by e-mail, fax, or mail

· Communicate with customers, employees, and other individuals to answer questions, disseminate or explain insurance information, make future appointments and address complaints or concerns.

· records of client’s information and placing the doctors ICD codes in the system.

· Compile, copy, sort, and file records of office activities, money transactions, running monthly/weekly reports.

· Verify insurance information

· Processed and submitted clinical submission form Home Health Care Aid/Companion

Bayada Home Health Care, Inc. - Raleigh, NC

September 2017 to March 2021

· Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

· Perform housekeeping duties, such as preparing nutritious meals, cleaning, shopping, washing clothes and dishes, or running errands.

· Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

· Kept patients living environment clean and safe

· Maintain OSHA safety compliance and HIPPA regulations

· Helped patient complete therapy and exercise activities

· Followed patient care plan and observed patient behaviors and routines Customer Service Representative

United Telemarketing Inc. - Raleigh, NC

May 2012 to August 2017

· Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

· Check to ensure that appropriate changes were made to resolve customers' problems.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

· Consult with clients after sales or contract signings to resolve problems and provide ongoing support.

· Advise customers on the use of products or services while explaining the “no obligation” policy.

· Participate in campaigns to further educated knowledge on the services or product provided. Education

Associate of Applied Science in Medical Office Administration & Billing and Coding

Wake Technical College - Raleigh, NC

March 2019 to May 2023

Associate of Applied Science in Medical Office Administrative Wake Technical Community College - Raleigh, NC

March 2019 to May 2023

Diploma

Kingstree Senior High - Kingstree, SC

May 1994

Skills

• Excellent organizational skills; detailed oriented, professional with excellent written and oral skills

• Strong interpersonal and communication skills

• Knowledge of medical record processing and procedures, healthcare, and medical forms, as well as medical terminology

• Possess the ability to work well in both a dynamic team environment and independently

• Proficient in computers and computer software with an emphasis on Microsoft Word, Excel, Outlook

• Ability to maintain records electronically

• ICD Coding

• ICD-10

• Cash handling

• Documentation review

• Front desk

• Typing

• ICD-9

• Medical records

Contact this candidate