LUIS PERALES

CUSTOMER SERVICE SPECIALIST

1-909-***-**** * — ad2kbr@r.postjobfree.com © — San Bernardino, California 92405

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues

in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple

communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and

motivate a team to success.

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and

professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses

exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service

and creating a positive customer experience

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of

clients. Proven ability to quickly assess customer needs and provide appropriate solutions, Skilled in resolving customer

issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to

improve customer service efficiency and satisfaction.

Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional

service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex

service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot

technical issues, and resolve escalated customer complaints

EXPERIENCE

Customer Service Specialist Connempathy, Chula Vista, California

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address

customer issues.

Customer Service Representative World Wide Solutions, Tijuana, Baja California

Developed strong customer relationships and loyalty through effective communication.

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build

lasting relationships.

Handled customer complaints and inquiries in a courteous and efficient manner.

Investigated and researched issues to determine root causes and appropriate resolution methods.

SKILLS

Customer Relationship Management [ Data Evaluation { Customer Order Management { Senior Leadership Support

Good Communication Skills Effective Written and Verbal Communication Customer Service and Assistance

Sales and Upselling ] { Merchandise Orders and Exchanges { Process Transactions

Calm and Professional Under Pressure