Social Media Customer Service
Resume:
DEREK ROBERTSON
Rock Tavern, NY *****
845-***-**** **************@*****.***
www.linkedin.com/in/derek-robertson-13056978
PHOTO RESEARCHER/ PHOTO EDITOR
United States Army Veteran leveraging 15+ years in the photo industry. Adept at researching, selecting and preparing photos for various publications and leading teams of ~20 in a dynamic, fast-paced environment. Possess a comprehensive background in editing and positioning pictures, posting photos on the web, ensuring deadlines are met, and approving images for publication. Focused on maintaining high levels of accuracy and efficiency, as well as achieving project implementation and photography goals. Skilled in optimizing systems to address dynamic needs and providing support for interfacing with a different department. Career supported by Bachelor of Arts degree.
Project Management
Budgeting Knowledge
Photo Research
HD Photography
Digital Enhancement
Content Management
Copyright Understanding
Written Communication
Website Optimization
KEY QUALIFICATIONS
Highly Skilled Proven track record for collaborating with multi-dimensional teams in high pressure, high tempo environments producing on schedule and within required deliverables.
Strengths Thrives in both independent and collaborative work environments. Skilled at developing and cultivating key relationships and establishing effective collaborations.
Project Management and Leadership Created plans by best practices that aligned with the scope and visions of the organization to promote schedule, budget, and completion of tasks.
PROFESSIONAL EXPERIENCE
Derek Robertson Photography – Rock Tavern, NY 2020- Present
Owner/ Photographer
Freelance photographer/ drone photographer.
Sell and license photos of local scenery and wildlife to magazines, newspapers, and for personal use
Create and sell local calendars using my photographs
Create and sell youth sports photographs, team photos, and photo collages
Photo File Inc. – Mt. Kisco, NY 2006 – 2020
Photo Researcher/ Photo Editor
Supervised a team of 20 photographers and created photographer shooting schedules.
Researched and purchased 100+ new images a week to sustain a digital archive, streamlining the process of adding content to the company website by 12%
Increased sales by coming up with new product ideas, reducing photography budget by 30% while ensuring the continuation of high-quality photos
Studied and fulfilled 200+ retail and wholesale photo requests weekly as the only photo editor at the nation’s leading manufacturer of sports photography
Capitalized on the latest trends and sports professionals to include images from the NFL, MLB, NBA, etc., committing 50+ hours weekly to finding new sports photo content
Communicated all additional photo needs by working closely with stock photo agencies such as Getty Images and the Associated Press with 100% efficacy
Applied for photo credentials and communicated with the media relations departments of the major sports teams, developing auxiliary photo galleries
Supervised quality control and reviewed page proofs to manage all content on the company website
Liaised and coordinated with assignment editor while monitoring photographer submissions for quality and proper captioning, enhancing user engagement
DEREK ROBERTSON PG. 2
Photo File Inc. – Yonkers, NY 2004 – 2006
Sales Assistant
Received customer orders via phone and e-mail and entered all orders into company accounting software.
Resolved all customer issues with regards to billing, shipping, or product to diffuse any customer conflicts, increasing rating from 2.5 to 3.0
Monitored and identified operational risk exposure within the client's portfolio
Coordinated with publicists for images from events to find proper placement in the magazine, collaborating with photographers and agents weekly
EDUCATION
Bachelor of Science (B.S.), Criminology Florida State University
Armor School United States Army
TECHNICAL SKILLS
Software: Microsoft Office Suite, NetSuite
Operating Systems: Microsoft Windows
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