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Social Media Customer Service

Location:
Rock Tavern, NY, 12575
Salary:
60,000
Posted:
January 08, 2024

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Resume:

DEREK ROBERTSON

Rock Tavern, NY *****

845-***-**** ad2kbm@r.postjobfree.com

www.linkedin.com/in/derek-robertson-13056978

PHOTO RESEARCHER/ PHOTO EDITOR

United States Army Veteran leveraging 15+ years in the photo industry. Adept at researching, selecting and preparing photos for various publications and leading teams of ~20 in a dynamic, fast-paced environment. Possess a comprehensive background in editing and positioning pictures, posting photos on the web, ensuring deadlines are met, and approving images for publication. Focused on maintaining high levels of accuracy and efficiency, as well as achieving project implementation and photography goals. Skilled in optimizing systems to address dynamic needs and providing support for interfacing with a different department. Career supported by Bachelor of Arts degree.

Project Management

Budgeting Knowledge

Photo Research

HD Photography

Digital Enhancement

Content Management

Copyright Understanding

Written Communication

Website Optimization

KEY QUALIFICATIONS

Highly Skilled Proven track record for collaborating with multi-dimensional teams in high pressure, high tempo environments producing on schedule and within required deliverables.

Strengths Thrives in both independent and collaborative work environments. Skilled at developing and cultivating key relationships and establishing effective collaborations.

Project Management and Leadership Created plans by best practices that aligned with the scope and visions of the organization to promote schedule, budget, and completion of tasks.

PROFESSIONAL EXPERIENCE

Derek Robertson Photography – Rock Tavern, NY 2020- Present

Owner/ Photographer

Freelance photographer/ drone photographer.

Sell and license photos of local scenery and wildlife to magazines, newspapers, and for personal use

Create and sell local calendars using my photographs

Create and sell youth sports photographs, team photos, and photo collages

Photo File Inc. – Mt. Kisco, NY 2006 – 2020

Photo Researcher/ Photo Editor

Supervised a team of 20 photographers and created photographer shooting schedules.

Researched and purchased 100+ new images a week to sustain a digital archive, streamlining the process of adding content to the company website by 12%

Increased sales by coming up with new product ideas, reducing photography budget by 30% while ensuring the continuation of high-quality photos

Studied and fulfilled 200+ retail and wholesale photo requests weekly as the only photo editor at the nation’s leading manufacturer of sports photography

Capitalized on the latest trends and sports professionals to include images from the NFL, MLB, NBA, etc., committing 50+ hours weekly to finding new sports photo content

Communicated all additional photo needs by working closely with stock photo agencies such as Getty Images and the Associated Press with 100% efficacy

Applied for photo credentials and communicated with the media relations departments of the major sports teams, developing auxiliary photo galleries

Supervised quality control and reviewed page proofs to manage all content on the company website

Liaised and coordinated with assignment editor while monitoring photographer submissions for quality and proper captioning, enhancing user engagement

DEREK ROBERTSON PG. 2

Photo File Inc. – Yonkers, NY 2004 – 2006

Sales Assistant

Received customer orders via phone and e-mail and entered all orders into company accounting software.

Resolved all customer issues with regards to billing, shipping, or product to diffuse any customer conflicts, increasing rating from 2.5 to 3.0

Monitored and identified operational risk exposure within the client's portfolio

Coordinated with publicists for images from events to find proper placement in the magazine, collaborating with photographers and agents weekly

EDUCATION

Bachelor of Science (B.S.), Criminology Florida State University

Armor School United States Army

TECHNICAL SKILLS

Software: Microsoft Office Suite, NetSuite

Operating Systems: Microsoft Windows



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