Maha Salamah

Executive Assistant/Junior Project Manager/Graphic Designer

Ellicott City, MD 21043

ad2kbj@r.postjobfree.com

+1-443-***-****

Motivated, results- driven professional with over 20 years of accomplishments in a diverse background. Superb ability to develop rapport with clients and staff. Excellent verbal, written, and visual communication skills. Team player who interacts well with others. Talent for managing multiple projects, heavy workloads, quickly mastering technology, adapting to and driving change, and resolving conflict. Accustomed to working in sensitive situations, handling confidential information, partnering with leadership and helping facilitate cross-departmental collaboration. Types over 60 WPM.

Platforms: Windows, Mac, Microsoft Office: Project, Excel, Word, Powerpoint, Teams, Zoom, Box, Access

Authorized to work in the US for any employer

Work Experience

Administrative Consultant

Elegant Flooring - Columbia, MD

January 2008 to Present

• Provides administrative and business support by maintaining calendars, developing presentations, writing proposals, and editing/drafting documents

• Schedules and coordinated meetings, appointments and travel arrangements

• Learned organizational processes, policies and procedures with minimal start-up times

• Expertly handled phone calls by diffusing conflicts in a friendly and efficient manner

• Revamped office and improved filing deficiencies

• Introduced logo, website and print package for Elegant Flooring Company in Columbia, MD

(www.elegant floorings.com); played key role in marketing overall brand of company and subsequently raised overall sales by 60%

Executive Assistant, PSMA

Johns Hopkins University Applied Physics Laboratory - Laurel, MD March 2023 to January 2024

• Meticulously managed the Mission Area Executive (MAE) and Deputy Mission Area Executive (DPMAE) Calendars

• Supported five additional calendars for another team until a role was filled

• Organized and coordinated major events for 100+ individuals to include food and beverage purchases for the event; created itinerary stories

• Booked travel for 5+ individuals and filed reimbursements

• Booked conference rooms that supported specialty projects; filled out necessary administrative forms; booked tech support and facilitated meetings

• Compiled weekly presentations for upwards of 45+ individuals; Revamped the style and flow of presentations

• Led meetings in absence of MAE and DMAE

• Submitted proposals for review

• Reviewed and edited draft memorandums

• Transformed an Excel Spreadsheet of Action Items to Access Database for easier tracking

• Designed flyers for events; as needed

• Led 4 other admins in Program Areas and coordinated information for the MAE

• Created in-person admin meetings upon arrival; previous meetings were all over zoom

• Actively advised MAE and DMAE on inefficiencies and ways to accomplish tasks better

• Purchased items on company P-Card and reconciled purchases

• Instrumental in helping organizing Air Force Secretary Kendall's visit

• Escorted individuals to meetings

• Single-handedly made 100+ pancakes for the department's annual "Flannels and Flapjacks"; helped to decorate the event room and assisted with tear down Executive Assistant

Johns Hopkins Health Plans (formerly Healthcare) - Hanover, MD March 2020 to March 2023

• Managed timecards in KRONOS for 75 individuals

• Managed the calendar for Vice President including intermittent scheduling for IT directors

• Scheduled interviews and main events for the entire IT department; accepted huddle room requests for meetings

• Created surveys to analyze and assess employee feedback

• Coordinated communications between department and external organizations and groups with related business activity

• Processed 1500+ check requests and purchase orders in SAP; disseminated invoices to other departments as appropriate; took the extra effort to facilitate faster invoice approvals and resolve blocked payment issues

• Revised a highly detailed operational report using Microsoft Excel analytics and Service Now reporting for the IT Department; gathered feedback to resolve nuances and further improve collection and presentation efforts

• Compiled daily claim totals to observe trends after coronavirus initial impact

• Updated and disseminated business continuity plan used to launch work at home operations as a result of coronavirus pandemic

• Completed SARF requests for new individuals; processed FEDEX labels for shipments and other materials as needed; provided minimal training to new hires

• Completed change position requests for individuals moving from different cost centers

• With the use of complex pivot table reporting, analyzed timesheet statuses across interdepartmental sectors

• Created and published documents in PowerPoint, Excel and Word; compiled inputs from directors

• Compiled and designed slides for Quarterly All Hands Meeting for 125+ IT personnel and facilitated the meeting; designed PowerPoint templates for VP

• Put together the Engagement Council team which facilitated moral boosting events for all IT personnel; planned first IT picnic held after pandemic; hailed a major success

• Compiled the weekly COO Report as well as bi-weekly reports

• Compiled email Newsletter and disseminated to 125+ IT Personnel

• Onboarded new personnel for the executive team including the onboarding of a new VP

• Disseminated weekly interdepartmental check in for work at home statuses post pandemic arena

• Provided administrative support for the DSNP Implementation Project Executive Assistant to the President

Howard Community College - Columbia, MD

July 2018 to May 2019

• Managed the president’s office daily operations; supervised office staff

• Managed the president’s calendar; scheduled appointments for external and internal constituents to include donors, donor prospects and legislative officials

• Managed the president’s team and direct reports calendars to ensure they were in sync with the presidents meetings; prepared a daily calendar packet for the president which included all supporting materials for appointments (e.g. directions, meeting agendas, bios); attended a weekly calendar meeting with the president and president’s executive associate

• Sent out communications to employees on behalf of the president on a daily basis including birthdays

• Managed the president’s generic inbox; forwarded pertinent e-mails to the attention of the president

• Reviewed the president’s mail and alerted the president of pertinent information

• Led the president’s office staff in bi-weekly staff meetings

• Supervised the president’s office associate; conducted weekly one to one meetings

• Attended monthly board of trustees meetings and the college’s monthly augmented team meetings and took minutes at both meetings

• Drafted the weekly President’s Update newsletter which includes the latest updates from various college departments; after approval from President, posted the update to the entire college community, Laurel College Center and Howard Community College retirees and friends

• Managed the president’s cost centers and discretionary funds

• Coordinated and organized special events such as convocation, commencement, new faculty luncheon, and others

• Drafted correspondence on the president’s behalf to include memos and speeches

• Addressed students concerns and complaints in coordination with the related department’s Vice President’s assistants

Executive Assistant to Vice President

CareFirst BlueCross BlueShield - Jessup, MD

October 2017 to June 2018

• Produced and edited reports using Microsoft Office for the Vice President

• Expertly maintained the Vice President’s calendar; managed conflicting recurring meetings and appointments months in advance

• Handled last minute requests and crises in an effective and calm manner

• Acted as event coordinator for meetings and special events; determined logistics and booked conference rooms accordingly; ordered food for events and secured setup

• Acted as support person for 26 members of staff; ordered equipment for members; submitted help- desk tickets and edited their reports and presentations as necessary

• Prepared office space for incoming associates; created name plates, made sure keys were assigned appropriately and new associates had working phone lines; determined appropriate access to software and directories for new associates

• Created budget reports from Oracle and provided status updates using Microsoft Excel

• Organized events for training and vendor recovery; received excellent feedback for helping to coordinate Dis C training for team members

• Prepared expense reports and check requests

• Prepared travel arrangements for Vice President and staff Senior Information Security Specialist

QinetiQ North America - Falls Church, VA

September 2003 to January 2008

-Developed and presented security training briefings to the Missile Defense Agency’s (MDA) National Team; consistently received excellent feedback

-Developed the necessary tools and training to transition newcomers to the Counterintelligence Field Activity (CIFA) and MDA

-Conducted follow-up training and presented periodic educational briefings to Department of Defense government and contractor personnel in handling daily product and policy issues; consistently received over 90% excellent feedback and handled criticism to improve overall company performance by 53%

-Scheduled and performed further one-on-one security training based on customers’ needs

-Maintained database to control and track the training of MDA and CIFA's contractor and government personnel

-Produced and presented training analyses reports to government managers

-Conducted random security inspections and performed investigations into security incidents/violations

-Accurately reported findings and provided solutions to security loopholes as well as remedial training for convicted personnel

-Collaborated with various security departments to create bulletins for the Counterintelligence Field Activity (CIFA) monthly security pamphlet; received accolades for expert use of Microsoft PowerPoint to produce “eye-catching” designs

-Managed the CIFA training database; updated the CIFA security website with newly arrived personnel information, references, and class schedules

-Provided secretarial services to the CIFA director to include monitoring suspense items, maintaining the calendar, and producing a variety of correspondence and reports as needed

-Acted as the principal point of contact for the CIFA staff regarding personnel and other administrative matters; managed files and records

-Revised over 1000 pages of security classification, declassification and budget guides used by the MDA; reviewed literature for accuracy and to resolve discrepancies

-Ensured materials were in compliance with Department of Defense (DoD) policies and standards

-Revised and edited major Security Classification Guides and established and maintained the standard operating procedures written in those guides

-Revised content, print layout and design of MDA’s guide to marking classified documents used by over 8,000 personnel

-Appointed to jump-start department’s Top Secret Control Room project; successfully handled challenges and ensured smooth operations of alarms and controls

-Performed over 250 classification reviews in support of the MDA International Conferences and various MDA departments; ensured briefings and presentations followed set guidelines Non-Commissioned Officer

U.S. Air Force - Various

February 1997 to September 2003

Ft. Meade, MD

As an Emergency Technician:

-Initiated and designed a personal survival guide for use in the case of a natural disaster or terrorist attack

-Researched and improved the design of several emergency and shelter evacuation checklists for various facilities at Ft. Meade

-Created and designed dynamic slide presentations; greatly increased awareness levels on various topics

-Developed and implemented procedures to track the availability and various special exemptions of over 2,000 personnel to deploy overseas in the event of a crisis/war; therefore, increased efficiency of deployment procedures

As Intelligence Analyst:

-Trained and managed a rotating pool of employees performing independent, original research and analyses on military-political issues

-Jump-started a team that had been floundering and on the verge of disbanding and proved its value as a training platform for up and coming analysts

-Produced and presented in-depth dynamic intelligence briefings to senior executive officers; clarified the connections between the Israel/Palestine conflict and anti-Americanism in the Middle East; greatly increased awareness levels on various topics

-Led a team of intelligence analysts who conducted daily research of the international environment following 9/11; reported shortfalls to senior executives;

-Linchpin behind ensuring optimum performance of 5,000+ person organization following 9/11 attacks

-Researched, wrote, designed and presented over 100 intelligence briefings to senior military commanders and national level consumers; set team standard for precise and succinct analyses Kunia City, HI

As an Education and Training Assistant:

-Assisted training manager and advised commander and 540 unit personnel on enlisted specialty training affecting eight diverse Air Force Specialty Codes (AFSC); greatly enhanced mission training and effectiveness.

-Prepared briefings for Newcomer's Orientation and Professional Development Courses

-Assisted in the management of the unit curriculum program materials, office supplies and equipment

-Provided secretarial support; recorded minutes for quarterly training council meetings and conducted work center visits

-Managed the Occupation Analysis Program and provided feedback to course managers; used personnel database products to track training and AFSC data

-Developed and delivered weekly status of training briefings to key squadron personnel

-Enforced job qualification standards and timely progression from training school to fully qualified technicians

-Created a tracking database subsequently adopted by other military services at Hickam Air Force Base

-Coached and mentored 150 personnel in highly demanding on the job training; 100% of personnel trained in record time at no additional cost of time or manpower

-Identified new resources for Defense Courier Service; reduced mailing time for classified records

-Exported to joint training section; ensured concurrent task qualification/specialty subject knowledge

-Initiated use of internet resources which expedited work center activity and reduced hardcopy storage by 100%

-Volunteered time and resources to train group personnel at no additional cost in manpower or resources As a Signals Analyst:

-Technical expertise furnished critical time-sensitive information directly affecting aircraft/aircrew safety

-Accurately disseminated over 150 reports to national level consumers and subsequently selected as

“Subject Matter Expert”; driving force behind reduction of work center’s error rate by 27%

-Sole operator in 12-person section to hold certifications in all 3 Morse Signals Intelligence (SIGINT) collection systems; awarded Joint Service Achievement Medal for revitalizing collection efforts

-Tackled section’s most difficult tasks

-Conducted and supervised on-the-job-training

-Out-produced 37 SIGINT Morse Operators by providing 98% error-free reporting Education

Bachelor of Arts in Visual Communications

American Intercontinental University - Illinois

2004 to 2005

Associates in Applied Science

Community College Air Force - Montgomery, AL

1997 to 2001

Skills

• Types over 60 WPM (10+ years)

• Microsoft Office (10+ years)

• Adobe Creative Suite (10+ years)

• Customer Service (10+ years)

• Marketing

• Office Management

• Outlook

• Event Planning

• Scheduling

• Organizational Skills

• Data Entry

• Word

• Filing

• Sales

• Excel

• Photoshop

• Receptionist

• Microsoft Excel

• Military

• Intelligence Experience

• Project Management (1 year)

• Information Security

• DoD Experience

• Intelligence Analysis

• Signals Intelligence

• Counterintelligence

• Program Management

• Security Analysis

• Administrative experience

• Budgeting

• Analysis skills

• Office management

Links

http://www.mahasdesigns.com

Military Service

Branch: USAF

Service Country: United States

Rank: Staff Sergeant

February 1997 to September 2003

Served as an intelligence analyst at Kunia City, Hawaii and Ft. Meade, MD Commendations:

Joint Service Achievement Medal

Certifications and Licenses

Project Management Professional (PMP)

November 2020 to November 2026

PMP Certified from the Project Management Institute 2859203 Assessments

Working with MS Word documents — Proficient

October 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Held a Top Secret Clearance/SCI from 1997-2008

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