RAGHAVENDER RAO

Arlington, VA *****

571-***-**** OR 650-***-****

SUMMARY OF QUALIFICATIONS

Insightful, intuitive and responsive INFRASTRUCTURE DIRECTOR with a proven record of success. Innovative and persistent problem solver who thrives on challenges, his calm under pressure and gets the job done. Confident, diligence and resourceful team builder who possesses outstanding interpersonal and communication skills. Hands-on/demanding leader and catalyst, organized and thorough planner, and tough negotiator dealing effectively across all levels of the organization. Accustomed to a fast pace and multiple projects, fulfills priorities and balances competing agendas while consistently providing value -- added advice and so at leadership to maximize stakeholder objectives and consistently bring new products to market, manage existing lines of business and achieve financial targets.

Areas of Expertise

BusinessContinuity & Disaster Recovery including business information analysis and risk assess-ment, identifying time to recover, developing action plan with agreed restoration tactics, negotiating strategies / consensus / funding, establishing recovery procedures, policy development and training, communicating to internal / external stakeholders, documentation and executive reporting.

Strategic Planning including goal setting, risk assessment, building consensus, partnering with senior management, marketing and financial forecast integration, financial modeling, divestiture negotiations and product pricing.

Global Advisory Services including determining growth strategies, financial global entities, finding tax and marketing strategies, hiring & training staff, logistical and distribution operations, establishing IT and financial infrastructure and reporting, product acquisition, and builds -- out of facilities.

Program Management across multiple business lines including engagement scoping, project definition with stakeholders through deployment and close out with cost and risk analysis, negotiating management support and buy -- and, work breakdown structures, scheduling and resource management, contract a selection, budgeting, tracking & forecasting, contract compliance, business process redesign, change & risk management, quality control, documentation and performance analysis, reporting, end-user training and development, and lessons learned.

Operations Consulting including scoping and pricing of engagements, proposal development, conducting in-depth organizational and operations reviews, developing findings and recommendations, developing financial forecast models to quantify impact of recommendations, reports to ”C” level management, engagement budgets, supervising and evaluating staff, and closing followed-on engagements.

Business Development & Practice Management including market research and fit analysis, business plan development, partner and evaluation and selection, P&L, pre-sale and sales management, proposal development and business or what it, contract negotiations, implementation, account and customer satisfaction management, hiring and development of consultants, and quarterly evaluations of partnership progress.

BUSNESS EXPERIENCE

12/16 A.V.P., Senior Production Lead, Data Platform Service and Change Manager, BANK OF

to AMERICA, Plano, Texas.

2/19

Global responsibility for full IT Operations including production and change management.

Reported to Production Services Executive with a dotted line to C.I.O. and two Operations Managers in India.

* Achieved zero downtime over two year period.

1/10 Enterprise Data Architect, CHRIST U.S. HEALTH ORG. (non-profit) San Antonio, Texis

to $6 billion medical system covering 150 hospitals over 4 states and Mexico.

10/16

Responsible for business solution architecture including vendor software evaluation and point of contact. Reported to Director of New Technology.

* To build a Business Intelligence Platform, interviewed over 20 vendors covering database, middleware and presentation software. Identified then created necessary staff requirements, processes and procedures to build the BI platform. Supervise installation from start to finish including staff training. Result: achieved full BI functionality in all 150 medical facilities and all healthcare operations throughout the 4 States, Mexico and Chile.

9/09 Enterprise Disaster Recovery Architect, ORACLE CORPORATION contractor, (USMC, Quantico, VA).

11/09 * If Terrorists struck the United States Marine Corp Operations Center similar to 9/11, identified all physical, logical and personnel requirements at an alternate site. Result: able to get the alternate site up and fully operational within SLA specified’.

8/08 to Professional services consulting, professional risk manager training completed, LSAT

9/09 course, and InfraGard activities.

2007 Senior Oracle DBA-Infrastructure, LORD ABBETT & CO. LLC, Jersey City, NJ.

to

7/08 Responsible for 67 databases which supported 167 enterprise-wide applications in invest-

ments, fixed income, equity systems, sales and marketing.

• Over 18 months, not one minute of down time for any application -- 100% continuous

availability.

• In collaboration with KPMG, planed, strategized and executed the firm’s data center

move from SunGard in PA to Alternative Data Center without any business disruption.

2005 Team lead-Application Development & sign Support NIELSEN MEDIA RESEARCH,

to INC., New York, NY.

2007

Responsible for continuous availability for 100+ E-media websites. Supported 20 professionals and reported to the Director of technology. Fulfilled the Business Analyst and Project Manager roles.

• Successfully managed database move in infrastructure division from NYC to Florida.

• To maintain continuous availability, evaluated different technologies and solutions.

Selected then implemented solution invisible to the user’s.

• Involved in the knowledge transfer of patches, changes of effective weekly or monthly for

various events occurring throughout the year in the categories of healthcare, food and

beverage, cinema, jewelry, apparel, automotive, etc.

• Managed relationship with internal and external clients. Consult with internal clients to

determine user needs and possible areas for application improvement/new development.

Served as liaison between the business and technology departments.

• Worked with internal technology departments to ensure proper maintenance of existing

systems. Consulted with IT regarding systems backup and and maintenance procedures for new and/or existing business systems.

1995 Founder & Independent Consultant, Technology People, Inc., Edison,

to New Jersey.

Present

Responsible for providing customized software and information technology consulting services to pharmaceutical, government, financial services, logistics and telecommunication industry verticals. Also responsible for hiring, mentoring and training the sales and recruiting teams. Customer base included Accenture, Chase Manhattan Bank, Lockheed Martin, Oracle Corp., Citigroup, Merrill Lynch, and ATT.

Involved in developing engineering practices and methods to continuously improve software quality, reduce development time etc. in conformance with the requirements set forth in ISO 9001-SEI/CMM standards of Quality Management System, Project Management, Process Standards etc. Software process improvement project planned and implemented across four locations -- Israel, UK, California and New Jersey.

For Butler International, Engineering and Technology Consulting Services:

* Professionals/strategic partner for Butler projects across their client projects. Result:

to date, 27 professionals assigned to their projects which generated $3-$4 million in revenue.

* Conceived, planned and implemented the global expansion plan in India and acted as

Business and Technology Consultant to build, operate and transfer (BoT) their India

facility.

* Worked hand-in-hand with CEO and management team across US and India.

For Intelligroup.com, an enterprise business solutions consulting firm operating across 12

-- 18 countries:

* Provided strategic advice for selling IT enterprise resource planning in the marketplace.

* Initiated the SEI Capability Maturity Model for improving process, people and

placement.

* Extensively involved in strategizing, planning and implementing risk management plans

and controls.

* For Lockheed Martin, developed a revised engineering product in collaboration with the

University of Texas -- Arlington research facility.

2002 Oracle Database Administrator/ Siebel Administration/Development Consultant, C3i,

Morristown, New Jersey.Responsible for re-organizing company’s client development, test

and production environment working with the IBM Hosting Team, Internal Support

Team,Eisai Production Support team.

* Assigned to the Eisai Pharmaceutical Siebel implementation as Oracle DBA/Siebel

administration/IBM Hosting contact point. Monitored installation developments, QA, and production environments for client and provided consulting on capacity planning/size issues and preparation of SOP.

Graduate Teaching Assistant for Digital Logic, Microprocessors at UTA and helped in Computer Science & Engineering Administration tasks.

EDUCATION Four year undergraduate integrated degree, Science & Technology Development, BIRLA INSTITUTE OF TECHNOLOGY & SCIENCES, 1986-1990.

Masters in Applied Math and Computer Science Sept 1991 — Dec 1991

Masters Computer Science, UTA Jan 1992- September 1994

2 year Diploma in Terrorism and National Security Management 2002- 2004 from Kaplan University Indiana, Now renamed to Purdue University

Professional Risk Management from 7 city NYC in 2008-2009

AFFILIATIONS & CERTIFICATIONS

Certified in Homeland Security. Oracle 10G Administrator Certified Professional (OCP).

Professional Risk Management International Association.Global Association of Risk

Professionals. Member, IntraGard.

ITIL V3 Certified

PERSONAL DATA & INTERESTS

Married, two children; excellent health. Willing to travel and relocate worldwide. Music, swimming, school and community volunteer.

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