Elizabeth A. Mendoza-Mausolf

Customer Service Representative

810-***-****

ad2ka0@r.postjobfree.com

OVERVIEW

I am a mature worker and adaptable to all challenging situations. I work well both in a team environment as well as independently. I have knowledgeable bank teller experience and 30+ years in the banking industry. I worked for several banking institutions throughout my career.

I also held several other jobs including bartender, cashier and owned my own business. I used QuickBooks for my business ledger.

EXPERIENCE

Credit Technologies Inc.

01/10/2010-8/08/2023

Customer Service Specialist

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers’ problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Solicit sales of new or additional services or products.

Order IRS tax transcripts, flood reports and create customer inquiry letters.

Citizen First Bank aka Huntington Bank

06/2005 - 12/2009

Lead Customer Service/ Teller

Reconciled cash drawers, ATMs and Vault.

Ensured customer satisfaction with patience and a positive attitude.

Encouraged employees to meet sales goals.

Executed strict opening and closing procedures. To protect employees and bank assets.

Adhered to strict safe deposit box operations and guidelines.

Established credibility with customers by remembering the names of regulars and creating a friendly rapport with them.

Supervised and conducted weekly audits on employees.

JP Morgan aka NBD Bank

06/1980 - 08/22/2003

File clerk, data control, transit clerk, and development operations

Filed check in the records department.

Maintained knowledge of the banking industry through classes.

Balanced evening transit checks

Prepared night drops

Reconciled banking deposits

Conducted financial transactions accurately.

Ensured data security and protection of customers information.

Implemented and trained customer service representatives on opening and closing accounts, address changes and varies other banking services.

Implemented CIS systems to streamline customer relationship management.

Assisted in several bank conversions.

EDUCATION

High school diploma

Pontiac Northern HS

1976 - 1980

Graduated with 2.75 GPA

Accounting courses at Technology Center

American Institute of Banking

2000

Total credits 28.50

Several classes in accounting.

Principles of Banking

Effective communication

Bank Auditing

Lotus for Windows

Business correspondence

Analyzing Financial Statements

Introduction to Lending

Data processing concepts and applications

Skills

QuickBooks, Adobe Acrobat, Microsoft Outlook, Word, Excel, Cash handling, Customer service, Detail-oriented, Balancing Ledger, closing procedures, verbal communication, problem-solving.

Contact this candidate