Post Job Free

Resume

Sign in

Customer Service Front Office

Location:
Kandana, Gampaha, Sri Lanka
Posted:
January 09, 2024

Contact this candidate

Resume:

RESUME

AHILARAJAN MURUHAN.V

Mob: +947********

Mail: ad2k96@r.postjobfree.com

Career Objective

Hardworking and dependable Cleaning Supervisor has excellent leadership skills and the ability to effectively communicate with crew’s corporate management and clients. Has a client-focused approach and observes principles of good customer service delivery. I have more than six years of Cleaning Supervisor experience.

Working Experience

Al Sayed Cleaning, Maintenance & Rent A Car-House Keeping Supervisor-Qatar-2011-20102 and 2013 to till.

Worked as cleaning for-men in NCMS at Saudi Arabia from 2000 to 2006.

Duties and Responsibilities:

Supervised cleaning crew team.

Communicated with corporate clients and crew

Tracked inventory and submitted orders.

Responsible for supervising the work of the on-duty staff

Assign duties to the employees

Issue cleaning equipment and supplies to the staff for respective duties

Confirm with the front office for special guest requests such as flower arrangement in the room, etc.

Ensure that arrival rooms are made ready on time

Make sure that the checkout rooms are cleaned and handed over to the front office on time

Update the system with real time status of room occupancy and the cleaning status

Ensure that the public areas are regularly cleaned, especially during events or functions

Prepare shift closure report

Give and take proper handover at the end and beginning of the shift

Coordinate with the housekeeping manager for conducting the performance appraisal

Analyze the staff performance for developing training plans

Responsible for the cleanliness of the assigned areas

Report to the shift in charge supervisor

Maintain a log of the daily tasks allocated and completed

Responsible for the serviceability and periodic maintenance of the equipment used

Update/inform the shift in charge supervisor with the progress of the tasks allocated in order to be updated in the system

Clean the checkout rooms and replenish them with the necessary supplies

Attend to guest calls and requests and inform the same to the front desk

Report lost and found items to the front desk and deposit the same at the security department. Inform the shift in charge supervisor about the same

Replenish all inventories in the pantry and stock room

Coordinate with the team members for smooth and efficient functioning of the department

In-depth knowledge of various housekeeping equipment and products

Supervised cleaning crew team.

Communicated with corporate clients and crew.

Maintained company equipment.

Checked on cleaning staff at various sites to ensure compliance with company standards.

Lead all cleaning crews and ensured policies and procedures were followed at all times.

Educational Qualification:

GCE-‘O’LEVEL

Basic MS word

Special Skills

Outstanding interpersonal and leadership skills

Exception customer orientation

Excellent communication skills

Strong attention to detail

Able to prioritize tasks

Excellent cleaning method

Maintain the warehouse floor

High access cleaning experience

Projects Involved:

Hamad International Airport Terminal

Qatar Airways-Airport Maintenance Hanger

HIA-Inflight Duty Free Warehouse

HIA-Staff Access Facility

Carrefour Hypermarket-Landmark-Qatar

Lulu Hypermarket-Qatar

Personal Information:

Date of birth : 11-06-1976

Nationality : Sri Lankan

Marital Status : Married.

Languages known : English, Hindi, Tamil and Malayalam, sinhala

Passport and Visa Details:

Passport Number : N4084376

Date of Issue : 21-02-2010

Date of Expiry : 22-02-2020

Place of Issue : Clombo Srilanka

Visa Status : Employment



Contact this candidate