WILLIE MCGEE

Tampa, FL : 813-***-**** : ad2k92@r.postjobfree.com : linkedin.com/in/WillieMcGee/

PERSONAL SUMMARY

Operations Specialist with over 10 years of Professional Logistical Management and Customer Service experience, Top-Secret Clearance (expired), experience in Leadership, Management, Communications, Operations, Compliance. Expert knowledge in managing a diverse work atmosphere and maintaining a relationship with the stakeholders.

CAREER EXPERIENCE

Postal Clerk, United States Post Office, St. Petersburg, FL, (04/2021- 01/2022)

Sent notifications for packages that could not be delivered.

Retrieved parcels from the holding area customers.

Completed forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

Filled out and process money orders.

Photographed customers for passport photos and processed applications.

Registered, certified, and insured letters and parcels.

Recorded and balanced cash drawer.

Handle complaints regarding mail theft, delivery problems, and lost or damaged mail.

Project Coordinator ll, Comcast Business, Tampa, FL, (02/2017- 04/2021)

Managed and scheduled client requests within a timeframe and budget parameters.

Checked to ensure that appropriate changes were made to resolve customers' problems

Provided ongoing site updates with technicians and office management.

Referred unresolved customer grievances to designated departments for further investigation.

Provided a high level of courteous and professional service.

Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Created and maintained comprehensive project documentation, plans and reports

Assisted with managing the proper monitoring of field technicians.

Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Issued all appropriate legal paperwork (e.g. contracts and terms of agreement)

Operation Supervisor/ Logistic Manager, Operation Supervisor/ Logistic Manager, US Marine Corps, (05/2008-11/2016)

Analyzed all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies

Collaborated with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping

Conducted classes to teach procedures to staff

Created policies or procedures for logistics activities

Developed risk management programs to ensure continuity of supply in emergency scenarios

Directed distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives

Directed inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management

Directed or coordinate comprehensive logistical or reverse logistical functions for product life cycles.

Maintained metrics, reports, process documentation, customer service logs, or training or safety records

Monitored product import or export processes to ensure compliance with regulatory or legal

requirements

Managed construction and renovation projects to improve efficiency and ensured that facilities meet environmental, health, and security standards, and complied with government regulations

Planned improvements to internal and external logistic processes to improve the work efficiency

Coordinated mail distribution, facilities planning and maintenance, and custodial operations

Prepare and review operational reports and schedules to ensure accuracy and efficiency

Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues

Customer Service Manager, Customer Service Manager, Wal-Mart, Oceanside, CA, (08/2015-08/2016)

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Referred unresolved customer grievances to designated departments for further investigation.

Reviewed claims adjustments with dealers and approved or disapproveed dealers' claims.

Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.

Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

EDUCATION

CHAMBERLAIN HIGH SCHOOL – HS DIPLOMA 2010

Lean Six Sigma- White/ Yellow/ Green Belt Trained

Basic Postal Operation Skills Course Class A CDL Licensing Course Advanced Skills Course

Low Level Supervisor Course Supervisor Course

AWARDS/COMMENDATIONS

Navy & Marine Corps Achievement Medal Navy & Marine Corps Presidential Unit Citation Marine Corps Good Conduct Medal

National Defense Service Medal Afghanistan Campaign Medal

Global War on Terrorism Service Medal Navy Sea Service Deployment Ribbon Certificate of Commendation Certificate of Appreciation

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