DIGITAL TRANSFORMATION AND OPERATIONS EXECUTIVE

GLOBAL LEADERSHIP TRANSFORMATION AND OPTIMIZATION VETERAN BOARD MEMBER

Bringing two decades of impactful Technology Leadership, I guide organizations through both transformative initiatives and ongoing operational improvements. My emphasis on customer-centricity drives the design and implementation of digital strategies, organizational maturity optimization, and the incorporation of innovative technologies such as automation, artificial intelligence, and machine learning.

SKILLS and KNOWLEDGE

Leadership

Strategic Planning

Project and Program Management

Decision-Making

Team Building

Communication

Vendor Management

Budget and Financial Management

Cybersecurity Awareness

Digital Transformation

Continuous Process Improvement

Mergers and Acquisitions

Succession Planning

Talent Management

DR & BCP

OKR, Metrics & KPI Management

Risk & Security Management

Leadership Development

EXPERIENCE

BE-KNOW-DO Consulting, LLC, Jacksonville, FL July 2022 – present

Owner, founder and principal consultant focused on helping leaders transform their people, processes and technology in support of their business and digital transformation objectives.

Provided fractional CIO/CTO thought leadership and unbiased opinions and solutions around digital strategy, organizational design and maturity, and talent assessment to clients of varying industries including Energy, FinTech, Staffing Services, and IT Services and Solutions.

Key-note speaker; supplier of leadership consulting, advice and mentorship to non-profit organizations.

Key technical consultant in the ideation and high-level design of unique business process automation product.

FIS Global, Jacksonville, FL April 2019 – April 2022

Senior Vice President, IT Division Executive

Led the rapid transformation of the Intelligent Automation, DevOps, and Quality Services capabilities for more than 450 digital products within the Banking and Merchant Solutions lines of business.

Established and led multiple enterprise-supporting Digital Centers of Excellence (CoE) including the Intelligent Automation CoE focused on Artificial Intelligence (AI), Machine Learning (ML) and Robotic Process Automation (RPA) and the DevOps Community of Practice (CoP).

Led the implementation and transformation of an industry award winning DevOps transformation program, increasing organizational maturity from an average score of less than 1 to a score of better than 2.9 in 22 months.

Delivered high-quality products and services by relentlessly focusing on standardization, simplification and consolidation of people, process, and technologies, realizing an 80% improvement of quality in just over 2 years.

Established and led a cross-functional team to deliver extreme cost savings by rationalizing the digital software development tools inventory, reducing an ecosystem of over 2,000 tools by more than 75%.

Developed and implemented a strategic roadmap, operating model, and governance process to dramatically increase the quality and customer satisfaction of a wide variety of FinTech solutions.

MoneyGram International, St. Louis Park, MN October 2014 – July 2018

Vice President, Global IT Services

Directed and led global technology and business teams including IT Operations, IT Infrastructure, Network, Telecom, Database Engineering, IT Service Management, Architecture, Enterprise Demand and Capacity Management, Project Delivery and Portfolio Solutions, Business Process Automation and Development, Enterprise Data and Document Management and Global Data Center Operations.

Led the aggressive modernization of an aging data center infrastructure while supporting a rapidly growing global digital business and facilitating record setting transaction processing metrics by more than 200%.

Built and launched a centralized IT operations command center, reducing client and/or agent impacting incidents by more than 60% through the expansion of automated (artificial intelligence) and proactive system and security monitoring.

Established Portfolio Management team and business case processes, ensuring visibility, prioritization and selection of highest value initiatives using sound, data-driven decision-making models, and methods.

Consolidated and standardized people, process and technologies in support of a global network of more than 350K agent locations in 190 countries and 3000 associates in 26 global offices.

Implemented, integrated and/or otherwise supported Cloud solutions including Navigator, Salesforce, ServiceNow, and Cloudera among others in both an on-premises and off-premises manner.

Initiated and led the transformation of a historically waterfall-oriented SDLC and PMO to a bi-modal approach that incorporated Agile software development techniques.

First Data Corporation, Greenwood Village, CO December 2009 – December 2013

Senior Director, Global IT Asset Management

Reorganized, directed, led and managed a team of direct and indirect IT asset management professionals in the day-to-day and strategic operation of the software and technology-related hardware lifecycle across a global financial services enterprise.

Generated cost savings or avoidances of no less than $10M annually by leading and overseeing global planning, monitoring, and management of software entitlements and hardware assets, and ensuring contractual compliance and favorability.

Developed and implemented standardized business metrics and KPI’s as part of the corporate procurement strategy resulting in a 23% reduction in technology spend over two years while simultaneously identifying and quantifying risk across the organization.

Saved more than 60% of the suggested consulting cost of this Enterprise IT Asset Management function through the skilled use of automation and prioritization processes and practices.

Director, Global IT Vendor Management July 2004 – November 2009

In an executive development role, was appointed as internal consultant to the CPO with the responsibility to lead and author a new corporate vendor management discipline.

Identified and prioritized requirements by rapidly learning strategic sourcing best practices and surveying the global customer community.

Starting with a greenfield orientation and collaborating across the global matrixed organization of direct and indirect reports, developed the corporate sourcing strategy, process, and policies that efficiently supported effective and productive supplier relationships.

Managed the most valuable and strategic vendor relationships, representing more than $500M in technology spend. Established key and productive partnerships with critical vendors, including IBM, DELL, HP, SUN, CA and ORACLE, among others.

Cut, reduced, or avoided costs through standardization of vendor engagement and valuation.

MILITARY EXPERIENCE

US Army / Army National Guard

Command Sergeant Major, Senior Enlisted Leader

Served as highest ranking enlisted service member in the organization, responsible for the training and development of a workforce of more than 5,500 service members. Served as the principal adviser to The Adjutant General on all issues and initiatives impacting organizational readiness and mission execution.

Recognized for outstanding service with awards and decorations including the Legion of Merit, Bronze Star, Joint Commendation and Military Outstanding Volunteer Medals.

Awarded the Slovenian Medal for International Cooperation while serving as key thought leader and contributor to the country-partners of Slovenia and Jordan on service member development and combat deployment programs.

EDUCATION

Master of Business Administration, Operations, Touro University International, Cypress, CA

Bachelor of Science, Business Management, University of Phoenix, Phoenix, AZ

Graduate Certificate, Values Based Leadership Certificate, Yale School of Management, New Haven, CT

Graduate Certificate, Operations, Massachusetts Institute of Technology, Lincoln Laboratory, Cambridge, MA

CERTIFICATIONS

Graduate, Joint Operations Fellows Program, National Defense University, Washington, D.C.

Graduate, (Class Leader), Organizational Leadership, US Army Sergeants Major Academy, El Paso, TX

Certificate, Blockchain Business Foundations

Certificate, Scaled Agile Framework (SAFe)

SKILLS TECHNOLOGIES

DevOps CICD Intelligent Automation CRM Blockchain WEB3 Cloud Computing

SAFe Agile ITSM ITIL TQM Lean Six Sigma

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