Jerry Lee Hartless

Network Engineer

Email address: ad2k76@r.postjobfree.com

Phone number: 703-***-****

Highly qualified and accomplished IT professional with twenty-five years of progressive experience in system engineering, network design, installation, upgrade and administration, project management, network and helpdesk management. Adept ability to identify operational deficiencies and execute system improvements while demonstrating exceptional management and communication skills across all levels, including vendors, staff, and upper-management. Solid experience in strategic planning, development, forecasting and budgeting with an excellent record in customer support, solid team player that can make an immediate positive impact.

Education and Training:

B.S. in History, RADFORD UNIVERSITY

Highmark Health Insurance August 2019 to Present

Office 365 Cloud Architect

Supported Exchange 2007, Exchange 2010, Exchange 2013, Exchange 2016 and Office 365 environments

Installed and configured Hybrid Configuration Wizard

Provided 3rd tier support for both customers and Exchange server related problems

Submitted multiple RFC’s for Powershell enablement on the desktop, winrm configuration on both servers and desktop, OWA configuration, installation of remote Cloud Powershell

Provided documentation for Office 365 Migration project

Wrote documentation for Office 365 management

Server patching and upgrading of on premise infrastructure to be Office 365 compliant

Submitted request to open Ports for Cloud connectivity

Validated MSRProxy functionality

Completed Cloud validation assessment

Migrated end users to the new Cloud environment

DISA STIG security level

Office of the Comptroller of the Currency April 2018 to August 2019 Washington, DC

Office 365 and Microsoft Azure Administrator, Unisys

Managed Office 365 Hybrid configuration for customer

Wrote project documentation

Engineered and implemented DLP solution for customer

Provided 3rd tier support for mail related issues

Performed patch management on hybrid infrastructure

Generate server reports using Powershell

Managed exchange online threat protection (ATP)

Managed policies for Exchange online protection (EOP)

Performed daily Office 365 administration task

Upgraded Azure AD Sync installation

Installed a secondary stand by Azure AD Sync server

Government Publishing Office October 2017 to April 2018 Washington, DC

Office 365 and Microsoft Azure Administrator, CTI

Managed Office 365 Hybrid configuration for customer

Installed ADFS monitoring services

Wrote project documentation

Engineered and implemented SPF, DKIM and DMARC

Provided 3rd tier support for mail related issues

Performed patch management on hybrid infrastructure

Used Powershell to secure ADFS

Ran multiple server reports using Powershell

Generated daily status reports on environment

Set up automated scripts to test mail flow

Implemented exchange online threat protection (ATP)

Managed policies for Exchange online protection (EOP)

Used third party tools to do data analysis

Pentagon April 2017 to September 2017 Alexandria, Virginia

Messaging Architect, Phacil

Exchange 2010 server administration

Lync 2013 Server administration

Revised Email Domain Security Plan for customer

Completed DISA STIG compliance review of messaging infrastructure

Supported Blackberry 10 and Blackberry 12 infrastructure

Applied Microsoft patches, roll ups and security updates to all servers

Planned and completed numerous upgrades to infrastructure

Managed both SIPRNET and NIPRNET servers

Produced daily uptime and operational reports for customer by way of PowerShell scripting

Attended Microsoft seminar on Office 365 Migration planning for customer

Provided recommendations to management on improving operation uptime, security and end user satisfaction

Enabled the customer to meet CCRI STIG compliance requirements

Worked with internal security team to resolve ongoing infrastructure security issues and spillages

Exchange server certificate management

Technical lead for messaging team

Contract ended due to loss by Prime

ICMARC June 2016 to March 2017 Washington, DC

Messaging Architect BlueAlly

SPF, DKIM and DMARC compliance

Certificate Management

Mail Marshal administration and support

Exchange online protection and Symantec SPAM filtering implementation and testing

Creation of SPAM security policy for new device implementations

Solarwinds management and administration

Mobile device migration and support for Good for Enterprise and AirWatch

SQL server administration and support

Office 365 testing and support

VMWare 6 administration

Development of multi-tiered SPAM and mail sanitation process

Microsoft Exchange architecture design and support

DNS management and validation

Salesforce integration with Office365

Provided 4th tier problem resolution for a variety of issues including active directory, exchange, mobile device management and Salesforce

Set up ENS; Enterprise Notification Service, for Airwatch 9.0

Set up SQL 2014 Always on high availability cluster on VMWare

Office365 migration planning and implementation

Technical lead for messaging team

Housing and Urban Development Office of Inspector General December 2015 to June 2016 Washington,DC

Mobility and Exchange Engineer STG

Exchange 2010 Administration

Good Dynamics Management

Migration from Good for Enterprise 7.x and 8.x platforms to Good Dynamics.

Upgrade of Good Dynamics to latest release versions.

Implementation of Apple DEP.

Provide training, documentation and 3rd tier support to the organizations help desk.

Proof Point Administration.

Enterprise patch management to include installation of exchange roll ups.

Activesync administration to include defining policies and generating reports

SQL server patching

Meeting room management by way of Exchange resource configuration

Technical lead for messaging team

JPMORGAN CHASE April 2015 to September 2015 Wilmington, Delaware

Mobility Engineer Modis

Airwatch server 8.1

CellTrust secure SMS and voice application administration.

Blackberry Server administration

Supported 25,000 device Ipad and Samsung tablet roll out.

Supported 10,000 device IPhone roll out.

Supported BYOD project for 90,000 users.

Mobile application compiling and publication through Jenkins server.

Application publication and version maintenance on AirWatch server.

Cross platform application testing.

Apple ID bulk registration processing.

Upgrade of AirWatch server and SQL 2012 server infrastructure with AirWatch service releases.

Apple DEP service

Apple VPP service

Project documentation

Federal Bureau of Investigation June 2014 to March 2015 Washington, DC

Mobility Engineer Technica

SQL server 2008 R2 administration

Trouble shooting reporting issues with AirWatch reports

Server patching

System monitoring using HP Operations Manager tools\Performance analysis and reporting

Maintained one hundred percent up time for infrastructure

Airwatch administration and reporting

Implemented scripts to limit log growth in IIS

Airwatch server installation for 30,000 users

Airwatch server uprgrade from 7.1 to 7.3.9

SQL Report Builder

SQL server Reporting services installation

Wrote multiple white papers for customer on server and application performance projections

SQL performance analysis.

Presented customer with detailed analysis of existing performance issues as well as multiple design documents for new server environment; to include Windows 2012 and SQL 2012 infrastructure.

Performed .Net upgrade to version 4.5.1

Ran SQL trace for database trouble shooting

Resolved Airwatch reports\ SQL 2008 R2 reporting problem with SQL DOM install

Exchange 2007 administration

Activesync reporting with Powershell

Ran powershell script to build excel spreadsheet for infrastructure

Upgraded HP server infrastructure with HP SUM tools

Prepared SQL infrastructure for upgrade to SQL 2012

Reviewed contracts for Verizon\Terremark hosting facility for SLA compliance, vendor reporting, etc.

DNS management

Installed and configured AirWatch reporting services

SQL database recover\restore

Trouble shooting index\table locking issues

Automate system task such as back up, index, rebuild index

Knox containers

Google Web Services

SQL server disaster recovery

Supported Windows infrastructure in VMWare 5.7 environment.

Upgraded VMware tools for VMWare host.

Patched VMware infrastructure.

Managed VMware resources for host such as memory, disk space, CPU.

Added\Removed production VMWare host.

Reassigned VMware resources for new projects.

Installed VMware ESXi servers for project.

F5 load balancer

Worked on Blackberry server decommission project

United States Department of the Treasury July 2013 to June 2014 Washington, DC

Exchange Engineer RCG

Wrote Mobile Road Map for Treasury defining their wireless architectural evolution over the next five years

Defined mobile security requirements for IOS, Blackberry, Android and Windows Mobile Devices.

Completed security review of Blackberry z10 and z30 devices prior to their adoption by the agency

Completed upgrade projects for mobile infrastructure to include Fixmo server, Boxtone server and existing Blackberry 5.0.4 MR7 servers.

Automated messaging server patching using SCCM for the blackberry and exchange infrastructure

Reached a server patch compliance level for the messaging infrastructure of one hundred percent. This included Microsoft patches as well as all application patches

Trained help desk staff and provided technical documentation for 1,700 Blackberry device roll out

Provided customer with multiple visio drawings and white papers on issues ranging from mobile device security to mobile device management using products like Mobile Iron, Forescout and Blackberry 10 enterprise server

Utilized the HP SUM product to patch and upgrade production server hardware to bring it into compliance for exchange health check

Upgraded and patched multiple existing instances of SQL server as well as installing new SQL 2012 servers for the production environment. Configured mirroring on all SQL instances including SQL 2012.

Migrated 1,200 blackberry users into new environment for CFPB

Acted as a third tier support person for exchange, blackberry, SQL, security and patching related issues

Wrote product testing and validation plans for customer

Provided customer with ongoing security documentation pertaining to global security threats and assessments

Served as SME for 157 unit Ricoh scanner and Autstore roll out for customer

Supported Windows server infrastructure in VMWare environment.

Installed and configured Redhat Linux for Mobile Iron.

Patched VMware infrastructure.

Exchange calendar and resources management

United States Department of Justice March 2012 to June 2013 Washington, DC

Exchange Engineer Convergenz LLC

Exchange 2010 server management and upgrade

Blackberry server 5.0.4 management and upgrade

Ecopy server management

Autostore server management

Patch management

Network design

Hardware Maintenance

Server builds and upgrades

Forefront security manager

Airwatch administration

Print server management

Ricoh remote server installation and Patch management

VMWare administration

Powershell

Microsoft cluster manager

Microsoft load balancer

HP SUM patch management utility

SQL server management and mirroring

Exchange email restores

DAG management

Managed Windows servers on VMWare infrastructure.

Patched VMware infrastructure.

Migration of seventeen Department of Justice organizations to Office 365.

Resolved a backup issue for DOJ that had been ongoing for a year that prevented backups from running automatically.

Resolved issues with outlook calendaring and resource reservations.

Executive Office of the President November 2011 to March 2012 Olney, MD

Exchange Engineer DMI

Blackberry lead on version 5.0.3 of blackberry server.

Good messaging lead on version 3.6 and 4.0.

Exchange 2010 Lead

Zenprise management server lead version 6.5.1

Completed upgrade of legacy zenprise infrastructure

Served as 3rd level escalation point for junior engineers.

Led daily bridge calls.

managed relationships with vendors

Did project planning and architectural design and analysis

Completed exchange 2010 email restores as needed

Used Ironport for message tracking

Produced daily message flow and data utilization reports for management

managed twenty-five blackberry servers supporting 2,200 users

Managed Five Exchange 2010 clusters

Performed active directory accounts administration

SQL Server management

Managed Windows servers on VMware infrastructure.

Managed Outlook calendar access and resources management.

Finra June 2011 to December 2011 Rockville, MD

Exchange Engineer Celerity

Installed and configured Exchange 2010

Installed and configured SharePoint 2010

Installed and configured Lync Server 2010

Upgraded Blackberry infrastructure to Blackberry 5.0

Installed Quest message stats server 6.10

Set up Quest migrator tool 8.7;Upgraded Quest to version 8.8

Autonomy mail archive

Performed active directory accounts administration

Extended active directory for exchange

Installed active directory

Elevated active directory Level

SRA January 2011 to June 2011 Fairfax, Virginia

Security Engineer

Stood up a new Windows 2008 R2 Datacenter Hyper V server environment.

Completed proof of concept testing for Network access protection product for enterprise implementation

Did analysis of Armies current security posture and made recommendations for improving existing security architecture.

Installed and configured SCCM

Installed and configured network security appliances by multiple vendor

Installed Unified access gateway

Installed Direct access server

Performed active directory accounts administration

Extended active directory for exchange

Installed active directory

Elevated active directory Level

Managed active directory GPO’s

Executive office of the President October 2009 to November 2010 Olney, MD

Exchange Engineer TrueTandem

Exchange 2000 to 2007 migration project For the office of the President

Part of the migration team that migrated approximately 4,000 EOP users from Exchange 2000 to Exchange 2007.

Provided third tier post migration support to end user community.

Provided daily Exchange 2000 and Exchange 2007 administration support.

Served as escalation point for Microsoft Migration team.

Provided support for mission critical 3rd party applications for the White House.

Worked with L-3 staff to install EMC Extender email archive solution on exchange 2003 servers.

Worked with Quest migration tool to migrate exchange users to new environment.

Performed active directory accounts administration

Managed servers in VMware infrastructure.

Discovered a resolution for the mail archiving solution at the White House. Customer had been flying vendor from Texas for six months to address the issue previously.

Fixed an application problem the White House had been working on for two years with three different vendors.

Managed, maintained and updated calendars and resources management, meeting rooms,projectors, etc. for White House Staff.

Department of Health and Human Services March 2006 to September 2009 Rockville, MD

Network Architect/NOC manager Unisys

Provided third tier support for 72,000 user Department of Health and Human Service email migration and mail domain consolidation. Consolidated twelve separate exchange organizations into one exchange domain.

Wrote technical support documentation for HHS Blackberry infrastructure. This included both technical training, documentation for support staff, as well as training for the end user community.

Managed various third party vendors for customer including Asurion and Blackberry.

Managed multiple email domains for customer.

Provided third tier support for blackberry users and Unisys Corporation internally.

Supported over two thousand HHS Blackberry users.

Managed two 4.1 Blackberry servers.

Did exchange administration on exchange 2003 for 72,000 users.

Worked for the Presidential Transition Team for Barack Obama.

email support for the transition team using Exchange server 2007

Supported the President and staff’s Blackberry infrastructure

Defined the security policies for the PTT blackberry infrastructure

Managed Unisys Federal NOC with a staff of twelve engineers and one manager.

Responsible for hiring, employee review, payroll and career assessment.

Defined daily task for engineering staff as well as provided engineering support for other NOC\SOC operational groups.

Utilized IXOS software for email journaling.

Provided enterprise wide patch management utilizing WSUS and Altiris.

Supported Microsoft’s Exchange 2007 and 2010 demonstration environments hosted on the Hyper-V platform.

Hosted and supported large VMware infrastructure for clients. This included patching, version upgrades and tool upgrades.

Partnered with VMware to get all members of my data center staff VMware certified.

United States Department of Agriculture September 2004 to March 2006 Washington, DC

Exchange/BlackBerry Administrator Gaits, Inc.

Migrated five separate organizations from exchange 5.5 into one Exchange 2000 domain.

Upgraded production servers from Blackberry 3.6 to 4.0.

Built Microsoft cluster servers for file and print and exchange.

Supported nine-hundred users both locally and remote workers.

Used Quest migration tool to migrate users between domains.

United States Postal Service January 2004-August 2004 Germantown, MD

Exchange/AD Support Team Lead HP

Provided Windows 2003 and exchange 2003 support.

Supported and managed over 3,000 USPS blackberry users on eighteen separate Blackberry and Meta message servers.

Proposed cost saving measures to USPS that could potentially amount to over $250,000 annually in program savings.

Did daily Active Directory administration for the Postal network.

Implemented monitoring for all Blackberry devices.

Managed an exchange server infrastructure that consisted of one-hundred twenty exchange servers with over 150,000 mailboxes.

TSA\DHS September 2002 to January 2004 Washington, DC

Network Engineer Unisys

Provided Tier 3 Server and Messaging Center support for Exchange 2000, Windows 2000, and Active Directory for 100,000 users in a multi-domain environment spanning several Government departments.

Responsibilities include: Exchange, Windows 2000 Servers, Active Directory, DNS and DHCP, VPN access, file and print servers, network troubleshooting, virus prevention and end user support.

Developed, deployed and supported the Blackberry server infrastructure for TSA and DHS.

Provided Exchange 2000 and Windows 2000 support for TSA and DHS.

Provided mission critical ES7000 management and supported multiple SAN environments on both Compaq and EMC platforms hosted on Windows 2000 Data Center.

Restored service to the Department of State when they were hacked by the Chinese in 2003. Rebuilt and recovered thirty-six servers. Developed the secure server image that would be adopted by TSA\DHS

Cut back up time for the TSA mail infrastructure from sixteen hours down to six.

AAC Associates October 2000 to September 2002 McClean, Virginia

Network Engineer

Provided network-consulting services to a variety of both private and Federal customers.

Delivered a remote project management solution to the Woodrow Wilson Bridge project utilizing Citrix Metaframe server and Primavera project management software.

Managed the Legato implementation and data archiving process for the Commodity Futures Trading Commission.

Configured Cisco Catalyst routers and switches and Cisco TACACS server for enterprise environments.

Provided both Lotus Notes Domino and Exchange server administration and management for multiple clients.

Management Assistance Corporation March 2000 to September 2000 Rockville, MD

Network Engineer/Lead Engineer/Architect

Moved customer into new office space with no loss of productivity.

Replaced all production file servers and upgraded all WAN circuits.

Provided migration of all corporate e-mail onto new Exchange 5.5 servers.

Increased performance for Ten Million Dollar contract by over five hundred percent.

Implemented new corporate security policy.

eMarketworld January 1999 to February 2000 Richmond, VA

CIO

Head of the IT services division for eMarketworld.

Managed multiple engineers in maintaining the companies IT infrastructure.

Provided architectural design and analysis for pre-project implementation.

Provided Cisco router support and WAN circuit installation.

Established reseller relationship with several vendors such as Cisco, HP and APC.

Managed budgets and cost control.

Negotiated contracts with vendors for various service contracts.

Reviewed IT equipment purchase decisions.

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