Human Resources Health Care
Resume:
Zakiyyah Johnson
*** ******** ****** *********, ** 30016*
404-***-**** * *********@*****.***
CAREER PROFILE & HIGHLIGHTS
Reliable and concise health care professional with recognized leadership and customer and business to business service skills, a track record of success in implementing company policy and procedures and a solid medical education, poised to offer exceptional support to dynamic healthcare organizations. Types 55+ words per minute. Hands-on experience obtained via extensive medical education includes:
Recruiting
Secret clearance
File Maintenance
Life Cycle of an Insurance Claim
Health Care Settings
Health Care Payers
Leadership experience
Reimbursement System
Multi-line Phone Maintenance
Administrative Assisting
Word Processing
Front / Back Office Management
EDUCATION & PROFESSIONAL DEVELOPMENT
Herzing University – Atlanta, Ga
Bachelor’s Degree Business & Healthcare Management Graduated 08/26/2020
GPA 3.95 Honors Student
MBA Degree Awarded 08/31/2021
Dual Concentration of Healthcare Management & Human Resources GPA 3.93
Masters in Clinical Counseling in progress
Expect graduation date 12/2024
Certified Notary 07/19/2025
CPR exp 08/2023
CORE MEDICAL/BUSINESS MANAGEMENT QUALIFICATIONS
Medical Billing Management MedicalCoding Payment Posting
-some experience -some experience Appointment Scheduling
Insurance Verification HIPAA Compliance Medical Terminology
Medicare, Medicaid, TRICARE MS Office Suite Government Payers
Human Resources Project management Electronic Medical Records
Managed Care (HMO, PPO, and POS_ Medisoft Software Office Management
Insurance Claim Processing Insurance Billing Procedures Medical Office Procedures
Consulting and evaluating healthcare services Quality Assurance assistant Google Slides/Excel/ Google Sheets
PROFESSIONAL EXPERIENCE
Georgia Department of Human Services Current
HR Specialist 3 October 03,2021
●Compliance Management
●Policy review/revision
●Helpline inquiry management
●Employee Relations
●Drug screening coordination
●Fitness determination for hiring process and driving infractions
●Spreadsheet consolidation
●MVR coordinator
●People Soft
●Teams meetings
●Compliance and Policy management projects
●Microsoft Office applications
●Reports
AccountantsOne Staffing 04/2022-09/30/22
HR/Payroll Coordinator
●Created Offer letters/ Promotional letters
●ACS Software
●Background checks
●Interviewing
●Onboarding
●Paycom Payroll for over 500 employees
●Hiring /Terminations
●Accounts Payable
●Journaling
●E-Verify
●GA New hire
●Board of Pensions set up
●Excel documenting
●ACS Software usage
Annuity Health 08/2021-04/2022
Medical Billing Rep
●Remote work
●Collections for multiple hospitals
●Epic Software
●TNC online phone technology
●Call center environment
●Setting up payment arrangements
●Headset usage
●Verifying insurance & coverages
●Collecting payments from patients
●Explanation of benefits to patients
●Home office
Online Tutoring 10/2017-Present
●Using zoom to present to students
●Walking students through curriculum
●Helping students with writing and editing papers
●Tutored Math, History, Medical Terminology and more
Signature healthcare 3/17/2019-7/18/2021
Business/Human Resources Coordinator
●Customer Service
●Sales
●Payroll *Ultipro *Onshift 150 employees
●Recruiting
●Termination
●Employee relations
●Documentation
●Excel
●PowerPoint
●Scheduling
●Retention
●Orientation
●Registration
●Management of training and orientation progress/completion
Canadian Executive Search Group
Recruiting/Business On-site Manager
Chattanooga,TN
03/01/2017-02/19/2018
●Sales
●Customer Service
●Recruiter for warehouses
●Interviewing
●Onboarding
●Run job fairs
●Screen candidates
●Payroll setup
●Office/on-site Manager
●Remote and office work
●Independently runs recruiting office
●Communication with candidates through Zoom, phone, emails
●Distributed drug tests and applications
●Hired temp-perm industrial/warehouse candidates
●Managed spreadsheets and company applications
Field Care Consultant at Behavioral Health Link 01/2021-current
●Customer Service
●Sales
●Face to face surveying for data research purposes for our services
●Presenting solutions to stakeholders
●Surveying
●Medical terminology
●Communication
●Risk management
●Suicide prevention
●Consulted with clients for solutions and treatment for their crisis
●client interviews
●Report drafting
●Individual problem solving and group
●Crisis management
●Ethically able to make decisions
●Behavioral specialist
●Substance abuse hotline assistant
●Traveling to the clients that ask for help through the triage
●Data entry
●Documentation
●Spreadsheets from excel and the rest of Microsoft software was used
●Working with providers
●EMR
●HIPAA Compliance
●Intake data input/discharge data input in to the system
●Observations of client behavior
●Linkage to recommended facility determined by providers
Kelly Services/At home tutoring 05/2018-Currently PRN
●Tutored math in elementary-middle school
●Substitute teacher for all grades
Math
English
Social Studies
Science
●Typing
●Microsoft Word
●Excel
●PowerPoint
●Student support
Grand Lux Medical Staffing
Recruiter 01/2018-04/2020PRN
●Customer Service
●Sales
●Returned emails & Phone calls
●Posting employment ads
●Offering solutions to staffing issues
●Communicating with possible hires
●Scheduling interviews
●Onboarding meetings
●Urgently responding to emails
●Marketing the company
●Motivational communicator
●Relationship builder with clients and new hires
●Main point of contact for everyone involved in the hiring project
ROMTECH06/2017-08/2020 Field Clinician/Healthcare Recruiter
●Sales
●Customer Service
●Presenting Solutions to Stakeholders
●Clinical data and Research management
●Surveying
●Scheduling
●Medical terminology
●Data analysis and research
●Project management
●Recruitment assistant for Traveling nurses
●Onboarding
●Surveying patients about their experience during their time using the products
●Created schedules
●Employee trainer
●Consulted with the patients about their Rehabilitation progress while using the medical device
●Spreadsheets from excel and the rest of Microsoft software was used
●Workman’s comp patient care/ administrative input
●HRIS
●Equipment maintenance
●Traveling to different work sites
●Setting up different worksites for new employees and managing the site until it was time to move to the next site (project management)
●Inputting new patients
●Data collection and Data entry
●Handling the medical device equipment
●Manually putting the device together
●Traveling nationwide to different patients
●Medical terminology
●Managing the patients progress while using the machine
●Making myself available to all patients under my account
●Customer service
●Customer Relationship Management
●Multitasking
●Computer software
●Typing
●Disassemble/Reassemble devices
●Troubleshooting
●Telephone etiquette
●HIPAA compliance
●Some Maximo software experience
Optimum Resource Services LLC Quality Assurance/HR Specialist 12/2016-11/2017
●Customer Service
●Data analysis
●Recruiting and screening Registered Nurses and LPN’s for travel positions
●Surveying
●Screening
●Face to face interviews
●Healthcare systems software
●Revenue cycle management
●Implementation of healthcare organization’s policies and procedures for the best quality care
●Worked independently and in groups
●HIPAA compliant with confidential information
●SQL
●Data entry
●Medical terminology
●Account management
●Responsible for oversight and monitoring. This includes gathering, assessment, and analysis of data from many sources to identity systemic strengths and weakness.
●Recommend resolutions for assuring and improving the effectiveness of systems and the quality and appropriateness of distinct services provided to persons in a giving program.
●Addressed concerns of the person receiving services as well as the stakeholder in ensuring that the protections or well-being of that persons are advocated and implemented.
●Responsible for ensuring that all staff working in support services have appropriate training and competent in delivering those services according to DDS policy and regulations.
●Conducted evaluation of service sites to ensure compliance with DDS environmental policies as well as identify needs of the service site to remain in compliance.
●Effectively communicated with internal team and external governing agencies by providing feedback of evaluations and assessments to meet standards or convey continuous improvement of the agency.
●Remote work Some revenue cycle management for department
●Gave analytical assessments to determine solutions
●
Patient Service Coordinator (intern) at Doctor’s Care
Greenwood,SC. 10/2017-12/2017
●Account management
●Medical terminology
●Managed patient accounts
●Greeted patients
●Checked patients in
●Evaluated paperwork
●Used the computer systems to log information in for physicians
●Answered phones
●Multitasked
●Faxed and emailed
●Data entry
US. Navy – Norfolk, Va. 08/2015 to 09/2017
Clerical Supervisor / Warehouse supervisor
●Hired new sailors
●Disciplinary actions were given
●Trained new sailors
●Supervised a group of 10 or more
●Check for quality of life jackets
●Gave introductory presentations for new sailors
●HRIS
●Account management
●Training new sailors on safety tips for life on the ship.
●Managed a department of sailors
●Worked with different computer systems for military pay purposes.
●Helped customers figure out why their pay was either short or had stopped.
●Started member’s pay who were new to the Command.
●Input data for new executive check-ins.
●Went over important documents with Navy personnel to have successful transition into the new Command.
●Gained enlisted members including Chiefs and Officers.
●Prepared travel packets for the members coming Onboard.
US. Navy 08/2015-09/2017
Yeomen
●Edited Evaluations for different Departments.
●Mailed important information to the right people.
●Wrote memos for statements of service and other needed documents.
●Data entry
Certified Nursing Assistant /Patient Care 08/2008-07/2015
Greenville, SC
AWARDS AND RECOGNITION
Dean’s List at ECPI University October 4, 2018
President’s list at Herzing University Summer & Winter semester 2019
Dean’s list at herzing University Spring 2020
COMPUTER SKILLS
Microsoft Office, Excell, Powerpoint, Military Software and ICD-10 software
VOLUNTEER EXPERIENCE
• fed the homeless at the homeless shelter Chicago,IL.• Picked up Trash at the beach
●Fed families during the COVID-19 Pandemic 2020
●Tutor students virtually 2020
●Spoke to High School students about enlisting
Greenville, SC
PROFESSIONAL REFERENCES
Professor Kyei
Tanita Williams
Administrator Ellen Smith
Lisa Klein
Vivian Dixon
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