General Manager Customer Service

Thomas E. Meyers

*** ******** ****

Glenville, New York 12302

C.518-***-**** ********@*****.***

Professional Summary:

Accomplished Automotive General Manager with approximately 28 years of experience in car dealership management, 33 years total. Employs effective supervisory skills by modeling, guiding all employees, providing positive, constructive feedback, and by setting individual and team goals and expectations. Demonstrates a professional, interactive, and hands-on approach with employees in order to generate increased sales and productivity. Skilled at assessing customer needs by providing knowledgeable, genuine service and support.

11/2019 - Present

Pep Boys

Service Manager- Assisting customers with their needs to their vehicle from Oil Changes to Major repairs. Answering and Resolving all questions and concerns they may have. Always striving for complete customer satisfaction.

2016-2019-Worked with a few different Dealerships selling cars. Carbone Subaru - Lia Honda - New Country Toyota - J&J Auto Sales

General Manager – Lia Hyundai of Albany - 945 Central Ave – Albany, NY 12205 9/09/2015 – 2/27/2016

● · Remarkable problem solving techniques

● · Increased revenue for all departments including Sales and Service

● · Good, quality customer and employee communication skills

General Manager – Fuccillo Hyundai – 4101 State Street – Schenectady, NY 12304 5/19/1994 – 9/07/2015

● · Extensive experience with all aspects of automotive sales

● · Substantial knowledge base of all dealership departments

● · Created an online credit application program

● · Worked with advertisers and promotions teams to develop new marketing strategies/increase sales

● · Provided friendly, effective customer service procedures to employees.

● · Conducted frequent team meetings to establish goals and expectations and motivated staff to achieve the goals and expectations.

● · Provided remarkable customer service which created satisfied, loyal customers.

● · Strong employee communication skills.

● · Excellent attendance record.

● · Had a presence in a majority of the “sales” to ensure satisfaction for both the dealership as well as the customer.

● · Facilitated “Manager Meetings.”

Nye Dealership Corporation – Salesman to General Manager – Oneida, NY & Anchorage, Alaska 1985 – 1992

● Salesman of the month after two months of employment

● Promoted to Sales Manager within a year and a half

● Promoted to General Manager in 1989 (head of four franchises/110 employees)

Education:

● July 1977 to July 1983-United States Navy E-5 Nominee for Sailor of the Year in my Squadron

● September 1973 - June 1977 - Oneida High School Graduate

2000 to present- Owner of 5Liner, LLC

Providing Leads to Car Dealerships in the SubPrime market.

References upon Request.

Contact this candidate