Margaret VanLeuven

Hyde Park, NY 845-***-**** ad2k60@r.postjobfree.com

Medical Assistant with 13+ years of expertise in customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Medical Terminology

PROFESSIONAL EXPERIENCE

The Gap, Inc. Fishkill, NY 2022 - Present

Stock Clerk

● Perform annual full-scale inventory assessments to identify missing inventory and items to be ordered.

● Provide customer service to customers while setting up displays or otherwise in the front of the store.

● Use rolling ladders to retrieve items from the stock room on hard-to-reach shelves.

● Accurately maintain company database containing all stock and inventory items.

● Monitor and report any missing or lost inventory to management.

● Confirm all incoming shipments’ accuracy, comparing invoices to orders; ensure all inventory is intact. Bear Mountain Bakery Highland Falls, NY 2018 - 2022 Baker

● Daily, welcomed and assisted 20+ customers in a professional and friendly manner; made recommendations, accepted orders and payments, and provided exceptional customer service; designed and improved recipes.

● Measured and combined ingredients using mixers, blenders, heat sources, and other equipment to make baked goods, such as cookies, bread, cakes, etc.

● Decorated and displayed finished products; kept records relating to deliveries, inventory, and production levels.

● Tested ingredients and finished goods to ensure that each item met food safety and quality controls.

● Cleaned and restocked workstations and ensured that all equipment was sanitized and prepared for the next shift. Shoprite Poughkeepsie, NY 2021 - 2022

Scanning Clerk

● Was responsible for scanning all products and utilizing the company’s digital filing system.

● Routinely supported other areas of the store as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members.

● Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards.

● Addressed all guests’ needs, resolving questions and escalating issues to management when necessary. AAA Northeast Newburgh, NY 2019 - 2022

Customer Service Representative

● Identified prospective customers by contacting businesses, working with HR directors, following leads from existing clients, participating in organizations and clubs, community events, and attending trade shows and conferences .

● Increased territory’s memberships; exceeded monthly sales goals.

● Daily, made 100+ outbound calls for expired membership clients in an effort to renew and close sales. Fishkill Dialysis Fishkill, NY 2017 - 2018

Medical Receptionist

● Daily, greeted, scheduled, and addressed dozens of visitors in a professional and empathetic manner.

● Weekly, organized and prepared billing information for the bookkeeping department for 50+ patients.

● Handled 150+ weekly phone calls to assist patients, external providers, and insurance companies.

● Prepared patients’ charts and daily schedules for clinic staff; photocopied, filed, and faxed information as needed.

● Performed administrative duties, such as filing, faxing, and updating patient files.

● Answered, screened and routed all incoming calls and scheduled appointments daily.

● Contacted insurance companies to obtain authorization for upcoming patient surgeries and procedures. EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2023 Associate of Arts in Liberal Arts Pasco Hernando Community College Brooksville, FL 2001