Customer Service Associate

SAVANNAH MITCHELL

Indianapolis, IN ad2k4k@r.postjobfree.com 773-***-****

OBJECTIVE

Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.’

EXPERIENCE

Pepsi Co

Sales CSR

Process orders via Electronic Data Interchange, phone, efax and email with a focus on Keying Accuracy, Load Optimization and Upselling.

Scheduling dock times and understanding pallet configurations

Account Management: Maintain customer database, daily call list execution, maintain active customer communication of order status, order revisions, product availability, backorders, delivery schedules, holiday schedules, special incentives.

Use issue resolution follow-up to handle a wide variety of questions, and customer service needs with seamless coordination and communication.

Demonstrate motivation, teamwork and strong interpersonal skills to ensure 100% team alignment and coverage of all shared processes.

Amazon

Customer Service Associate

Processing returns by following company policies and procedures

Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills

Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed

Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods

Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms

Performing other clerical tasks such as filing documents in electronic storage systems or paper filing systems

Processing payments by taking credit card information over the phone or online through websites such as PayPal or Amazon Payments

Providing information about products or services via email or social media channels such as Facebook or Twitter

Handling customer complaints regarding orders that were damaged or incorrect

EDUCATION

Chicago State University ——Ass. Degree Completed

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