Paulyn Scrivner

**** *** ******

Newport, Ky ****1

859-***-****

ad2k2n@r.postjobfree.com

Seeking a position as an Assistant Manager at the Bellevue store that will utilize my experience leading a team, problem solving,and offering excellent customer care to provide a pleasant customer experience, while driving revenue.

Skillset

● Oracle Symphony POS System, Microsoft Office Suite, SAP, Quickbooks, Kronos Timekeeping, and cash register

● Management, training and scheduling, purchasing, financial reporting, inventory, accounting, payroll, AR/AP, sales, executive secretary, reception, dispatch, inbound call center, multi-line phone, typing 60 WPM, excellent customer service, and proficient oral/written communication. Work Experience

Meier Towing, Cincinnati, OH August 2022 to June 2023 Customer Service/ Dispatcher

● Handled phones and customer/insurance inquiries, dispatched orders, processed payments, and offered support to drivers

Kroger Company, Cincinnati, OH (Dent) October 2021 to July 2022 Starbucks Coffee Shop Lead

● Trained, coached, and encouraged my team of associates to provide an outstanding customer experience through exceptional service; and kept prep and eating areas safe and clean

● Purchased all beverage and food supplies, and kept an organized stockroom

● Created the weekly team schedule

● Ensured that all established sales and profit goals were satisfied, provided daily financial reports, and completed accurate monthly inventory reports Posh Hair Design, Cincinnati, OH December 2020 to September 2021 Receptionist

● Scheduled appointments, greeted clientele, processed payments, and offered quality customer service

Family Dollar Store, Dayton, KY February 2020 to December 2020 Assistant Store Manager

● Opened/closed the store, supervised cashiers, trained new employees, balanced the safe, prepared daily bank deposits, and produced end of day inventory and financial reports

● Checked out customer purchases, processed returns, balanced cash register, provided customer service, unloaded inventory, designed/stocked shelves, and maintained the store Veterinary Preventive Care, Beavercreek, OH July 2018 to January 2020 Operations Mgr/Veterinary Technician

● Designed/implemented workflow practices and programmed company software to open a new veterinary clinic, produced employee schedules, processed payroll, purchased and inventoried medications and supplies, processed in-house prescriptions, and trained new employees.

● Setup and operated mobile veterinary clinics, provided quality protocol support to the veterinarian, performed all duties as a technician, educated and checked out clientele, processed payments, produced daily clinic reports, and handled client correspondence and reminders

D&D`s Pub and Grill, Palmetto, FL January 2017 to May 2018 Shift Manager/Bartender

● Opened and closed the establishment, provided quality beverage and food service to patrons, balanced the cash register, and kept the bar maintained and stocked Veterinary Preventive Care, Cincinnati, OH September 2014 to December 2016 Assistant to the Medical Director/Veterinary Technician

● Managed client correspondence and doctor travel accommodations, prepared, maintained, and inventoried biologics and other supplies for mobile clinics

● Greeted clientele and determined needs based on medical director protocols, performed all duties as a veterinary nurse, managed payment transactions, and assisted with client education

Carpetland Carpet One, Cincinnati, OH February 2009 to February 2011 Office Manager

● Scheduled, processed, and dispatched customer orders for carpet cleaning services. Processed AR, contractor payroll, and credit card/bank reconciliation Schumacher Custom Hardwood Floors, Inc., Newport, KY August 2005 to February 2009 Administrative Assistant/Accountant

● Created proposals and invoices, AR/AP, employee and contractor payroll, and assisted with showroom sales

Education

Associate of Science in Business Studies Degree - Graduated May 2008 Northern Kentucky University

Highland Heights, KY 2005 to 2008

● Recruited to tutor Biology 101 for fall semester 2008 Computer Science/Business Administration

Southwestern College of Business

Edgewood, KY 1993 to 1995 (33 credit hours earned)